Unable to subscribe to Creative Cloud

I'm having a problem subscribing to Creative Cloud. Everything is fine until I accept the billing terms. I should then get fields to allow me to submit my credit card information, but this doesn't happen - just a spinning icon as if the system is trying to process something. Has anyone else experienced this? Any suggestion on how to fix? Thanks

Hi Steve,
What operating system are you on? You might test in a different browser (Chrome, Firefox, Internet Explorer, Safari) and see if it makes any difference.
Let me know if a different browser still doesn't help.
-Dave

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By subscribing to Creative Cloud(Photoshop and Lightroom), does it come with more than one license, and is it possible to install it on both Windows and Apple(if it comes with two licenses)? Thank you.

By subscribing to Creative Cloud(Photoshop and Lightroom), does it come with more than one license, and if it does, is it possible to install on both Windows and Apple's OX? Thanks.

A Cloud subscription provides for installing working installations on two machines. You can have mixed operating systems (both Windows and Apple's OX).

I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode

I just subscribed to Creative Cloud. I downloaded a bunch of apps. Tried them all out. All was well.
But then I opened After Effects CS6 and it was telling me that I was in a Trial mode. Huh??
I then opened Adobe Illustrator CS6 and it's the same thing. What's going on?
The only thing I can think of is: I logged into my office computer (I did this at home so far) and downloaded from there as well.
Is it because I was signed in on my work machine that now my home machine is suddenly in trial mode?
I didn't have any of the applications opened in more than one place.
What's going on?

I think I have found a solution.
Resetting the HOST file with this applescript:
display dialog "Warning!! You are about to change your HOSTS file back to factory default. Click OK if you want to proceed and click Cancel if you want to abort now."
if (button returned of the result) as text is "OK" then
do shell script "echo \"##
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1          localhost
255.255.255.255          broadcasthost
::1             localhost
fe80::1%lo0          localhost\" > /etc/hosts" with administrator privileges
else
quit
end if
Worked for me!

After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

I purchased photoshop for my computer. I updated my computer's operating system. I logged into adobe. I am unable to download the program again unless I pay again or use the trial.

I am unable to install the creative cloud update - error 43 comes up at around 77%

I am unable to install the creative cloud update - error 43 comes up at around 77%. I'm a relatively new user.

WIthout proper system info and the detailed error report nobody can say much. Most likely you run out of disk space.
Mylenium

I keep getting the same error when trying to subscribe to Creative Cloud

Hello,
I've tried several times to subscribe to Creative Cloud and everytime I get an error when I try to confirm the subscription.
I tried it yesterday and today on two different computers and got the exact same message :
"We're sorry, but we're having trouble processing your order. Please come back and try again later. To finish your purchase immadiately, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here."
I also tried to contact the phone number 08 05 77 00 77 (French one) but can't reach anyone...
Any idea on why this happens ?

Hi LRQDO
Sorry to hear you're having issues.
If you could send me a private message with a contact phone number I can arrange for our Sales team to contact you to assist.
Kind regards
Bev

What is the redemption code? I have got cd of adobe creative suite 6 and I have just subscribe in creative cloud and I want to activated? so what is the redemption code?

what is the redemption code? I have got cd of adobe creative suite 6 and I have just subscribe in creative cloud and I want to activated? so what is the redemption code?

about cs6, Find your serial number quickly
about cc, there is no redemption code. you use your adobe id to sign in and start downloading your apps, https://creative.adobe.com/

Unable to shut down Creative Cloud Desktop

Nothing works for me this is really frustrating. Trying to uninstall give me this error. And how do I quit Creative Cloud?. No options at all.Open Updater brings the updater I start and again gives me the first error message....!!!

Branching this to a separate discussion as the behavior from the previous discussion does not appear to be related to the current error.
Luiescorial are you unable to quit the Creative Cloud Desktop application? Have you tried force quitting the application? Rebooting your computer? What exact steps have you implemented? Also which version of Mac OS are you using?

Unable to create the creative cloud files folder.

I get this message when I try to sync files to Creative Cloud folder:
I have tried the options, and to close the program and restart the computer, but no luck.

Hi,
This looks like Creative Cloud is unable to create the Creative Cloud folder is your user home folder, are you certain that this location is 100% writable? there are no permissions stopping programs writing to this location?, its unusual that your Creative Cloud folder is missing, you must have manually moved or deleted it.
Thanks
Warner

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

If Adobe support can't fix the problem, I doubt that anyone in an open forum will be able to help (this is not Adobe support)
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

If I purchase or subscribe to creative cloud, will this include adobe premiere pro, after effects, photoshop, illustrator and audition?

If I purchase or subscribe to creative cloud, will this include adobe premiere pro, after effects, photoshop, illustrator and audition?

Here is a link to a page that shows all of the Cloud applications...
All Cloud Applications: http://www.adobe.com/creativecloud/catalog/desktop.html

Do I need to subscribe to Creative Cloud to use Acrobat Pro?

Hello, I have purchased and downloaded Adobe Acrobat Pro 11 but it won't open - I get an error message saying to renew my subscription.
Do I need to subscribe to Creative Cloud to use Acrobat Pro?

Hi Judith ,
Your subscription is linked to your Adobe ID and password.
Please try to log in with that and see if that works.
You may also want to get in touch with the Adobe Support Team to get update about the same .Follow the link below.
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Regards
Sukrit Dhingra

Interactive pdf or App... do I need to subscribe to Creative Cloud?

I want to upgrade from CS5.5 to be able to build 'apps' – that is to say, more interactive versions of brochures etc for clients. These customers will want to distribute these 'apps' from their own websites or via e-mail for free to their customer base. Do I have to register as a developer and apple developer AND subscribe to Creative Cloud to be able to do this?
Any pointers would be useful. Thanks. CS6 looks great!

I'm genuinely confused. Surely, if I make an interactive pdf, this can be distributed free? Afterall, when I design and artwork a brochure, it's not unusual for a client to ask for a copy as a pdf (with bookmarks added for example), this is then made available to download via their website.
How do 'apps' differ from this? Aren't they just more interactive pdfs?
Any clarification would be helpful.
Thanks again.

How can I find out whether or not I already have subscribed to Creative Cloud. I thought I had done so last year. Marjorie Carr

How can I find out whether or not I subscribed to Creative Cloud and Behance last winter? <Removed by Moderator>

Sign in to your Adobe account online thru the main Adobe site and check to see the status of your subscription(s). It should list any you have or had.

When I try to reinstall Photoshop Element 13, I get the message "cannot write file". i own the program and I don't want to subscribe to Creative Cloud. What can I do?

When I try to reinstall Photoshop Element 13, I get the message "cannot write file". i own the program and I don't want to subscribe to Creative Cloud. What can I do?

This has nothing to do with CC or any of that. You have insufficient user privileges to write files locally on your computer or a technical issue gets in teh way. Since you have not provided any system info or otehr details, we cannot tell you more than that.
Mylenium

Unable to subscribe to Creative Cloud

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