Unable to swap my Skype Premium subscription

I was having a skype premium 300 mins - 1 month subscription and upon exhausting all available limits (and fair usage limit), I purchased another 600 mins - 1 month subscription. I was under the impression that since I have purchased a subscription with more talktime I should be able to make calls, but I was wrong. Even though the money has been charged and the subscription succesfully recharged, am still being blocked from making any calls.
Has anyone experienced this before? By the way I am in Australia & any help and suggestions would be appreciated, to make me get around this trick. I am so frustated.
Cheers
Sash

Sashz wrote:
I was under the impression that since I have purchased a subscription with more talktime I should be able to make calls,
Hello
Your newly purchased minutes will be added at midnight UTC on the due date. This is standard Skype policy.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Sashz wrote:
I was under the impression that since I have purchased a subscription with more talktime I should be able to make calls,
Hello
Your newly purchased minutes will be added at midnight UTC on the due date. This is standard Skype policy.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Please contact Skype Customer Service, they will help you cancel it and refund last order.
https://support.skype.com/support_selection/
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If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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hello
So i tried to use Group video calling today but it told me that i need skype premium to use it. Well i was just doing a group video call last night and it was fine.
So i had looked into my account status and its still a premium account according to my profile on the Skype website so what's going on here? I have Skype Premium but its telling me that i don't. According to the site i have it but the actual software is telling me otherwise.
Was just working last night as i said. So can someone please tell me how to fix this issue so i can go back to group calling?
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Greetings -
I recently purchased a 12-month Skype Premium subscription, which includes the unlimited calling to landlines and mobile numbers in the US and Canada. Unfortunately, calls are still costing me credit, even though I have an active Premium Subscription.
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joshua_toenyes wrote:
Thanks for your assistance!
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Please file with Customer Service.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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dizzle wrote:
I have a premium subscription and I cant call landlines when I try it says must add credit or buy a subscription!!! Whats going on!!!!
Did you pick a specific country for your unlimited calling to landlines? If so, which country? And what number are you trying to reach (omit the last 4 digits - we don't need to see the full number).
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Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
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1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
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Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

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If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Sara68 wrote:
Hi all,
I understand that making Skype premium new account is not available currently. However, I need to make group vedio call for important meeting next month. I would like to know if by that time Skype premium would be availble. Can you please advice me if it will be availeble by the coming month or how I can get Skype premium the old version temporarly. Thanks for your help.
Skype Premium subscription is no longer available as Group Video calling is now free
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

Bought one month Skype premium; unable to make cal...

hi
i brought 1 month skype premium. But stil i am unable to make calls through skype. and i brought one more premium with 4.95$ it is also not working. please solve my problem soon and keep that one month premium subscription and cancel the second one and refund 4.95$ back.
thank you
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hello,
You are attempting to make a call which is not covered by your Plan. To enable us to assist you we need you to tell us which Plan you purchased, to/within which country you are attempting to call and whether your call is to a landline or a cellphone.
To protect both your privacy and the security of your account do not include in your post:
Full name, e-mail, Skype name, phone number, order number, payment information.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Unable to Cancel Premium Subscription (Group v...

I can't either cancel my Skype Premium account! There is no way to cancel it or to find any answer. Please help me with a link that really works. Thanks.

Kabcas wrote:
I can't either cancel my Skype Premium account.
Hello
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription?q=cancel+a+subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unable to swap my Skype Premium subscription

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