Unable to switch between tuners on HD DVR. The `Last' button doesn't do it.

Question

FiOs was installed yesterday and I was disappointed to learn that the remote won't swap tuners, allowing me to watch a program on one tuner and then watch another on the second tuner. Spent time on the phone with the tech reps, but they didn't seem to understand the problem. They thought the `Last' button served the purposed. It doesn't. I switched from Comcast, which offered that feature. The Comcast remote has a 'Last' button and a 'Swap' button. The 'Swap' button is missing from the Verizon/Philips remote. Here's the difference: If I'm watching Channels 10 and 20 with either service, the 'Last' button switches between those channels. The tuner doesn't change. The 'Swap' function on the Comcast remote switches the DVR to Tuner 2, where I can select other channels. If I'm watching Channel 10 on Tuner 1 and then press the `Swap' key, the television doesn't switch to Channel 20 as it would with the `Last' key, It switches to whatever channel I'm watching on Tuner 2. An easy way to test this is to press the rewind key. As I'm watching Tuner 1, whatever is playing on Tuner 2 is buffered for 5 or 10 minutes or longer. When I switch on the Comcast service, I can rewind and see what I missed on either tuner. The `Last' key doesn't do this on either service. The Verizon sales people assured me this feature was available with FiOs. It's not so far. Hoping there will be a software upgrade. The `Swap' key is wonderful.

Answer 1

missingtivo and oldsarge, dont feel bad about it not working. it doesnt work for a lot of people. According to the Verizon info that was originally posted on the web site, it said that the Verizon DVR's did not have two live buffers. Now the new info on the page says nothing about it one way or the other. Hence all the confusion between those of us that say they cannot switch buffers and those that say you can. The problem is that there is no way to tell which DVR's can and which cannot, and Verizon has said that it is NOT a feature and it is NOT supported. That having been said, many like Justin get it to work just fine. Since it works for them, it is assumed that it will work for everyone. Unfortunately, this is not true. While a lot of people do have this work for them, there are many of us that it does not work at all and it is not something that Verizon considers as an issue. When I asked for mine to be replaced because it does not work, I was told that it is not an advertised feature and not one guaranteed to work, therefore their "official" word on the subject is that the dual live tuners is not a feature on the Verizon service. If it works for you...Great more power to you. If it doesn't... OH WELL, its not a feature anyway. I've tried both the 7216 and the 6416, and my neighbors 6416 and it does not work on any of them.
For those that may be reading this after our long discussion on the other thread, an update. Since we were unable to get mine to work. Even following the directions provided by everyone here on the board that said it worked perfectly. I contacted Verizon Tech support and was informed about the "not a supported option" that I posted above. That is why I said it in the way that I did. This was the "official" word from the tech support supervisor. And my buddy that works at Verizon Tech support says that they have been told to tell customers that the "dual live tuners" is not a feature of Verizon. That's why you have so much problems finding someone when you call for help on this issue. Just FYI
However, the new Cisco stb's that are supposed to be out sometime around the first of the year are supposedly to have many of these features that we want out of Verizon now. We will just have to wait and see.
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Error exists between keyboard and chair.