Unable to switch from Tall Talk (Virgin) to BT Inf...

When Virgin moved its ADSL customers to Talk Talk and BT enabled Infinity where I lived, I thought this was the time to move to BT Infinity.
My first order was place on the 3 Feb and I have had multiple orders ever since with no real explanation to the problem and definitely nobody owning the problem.
Explanations have been:
incorrect MAC code
you have't provided us with a MAC code (I had)
an exception?
unable to process the order through the system
a fault
I don't want to be with Talk Talk.  I want to know what the problem is.  I want it resolved.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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