Unable to Sync after Restoring iPod
When connecting my iPod to iTUNES, this error message comes up, "iTUNEs has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes." I Restore, but it never allows me to Sync. The same message keeps appearing.
I had a worse problem this morning. Would not sync my iPod (error message: "because files are being used in another application"). So , I tried to restore and it wouldn't restore because it couldn't find "the disk".
So, I quite iTunes and re-opened. Same thing. Then, 5 minutes later everything works okay.
What is going on, because I've been trouble free in the iPod/iTunes area for years now?
Similar Messages
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After restoring iPod it stops syncing half way
After restoring iPod, it stops syncing while it is downloading music with an error message "Attempting to copy to the disk. iPod failed. The disc could not be read from or written to".
My music is less memory than what my iPod can hold.
What's up with this?
THX!It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
tt2 -
After restoring ipod nano it wont sync with itunes. states error 13019 occured
after restoring ipod nano it wont sync with itunes. states error 13019 occured
I seem to recall that another user has this problem and found that it was because of some corrupted music files they were trying to sync over.
Try syncing smaller bunches of tracks till you come upon the ones that cause the error. You should be able to find out which ones are causing the trouble this way.
The other user said they used something called MP3Diags. I cannot vouch for this software at all, I have never used it.
I did a quick search on "how to repair MP3 files on Mac" and also found this:
http://triq.net/articles/mp3-validator-mac-os-x
i -
HT1339 after restoring ipod nano how do I get tunes back if they are in my music library
after restoring ipod nano how do I get tunes back if they are in my music librbary- thanks
Configure the music to sync back over to your device from under its Music configuration tab. If your library is smaller than the capacity available on your Nano, you can set it to sync your entire music library by enabling the Sync Entire Library option from under this tab. Otherwies, you'll have to select only certain artists, albums, playlists, and genres.
See this article for more information.
iTunes: Syncing media content to iOS devices and iPod
B-rock -
I am unable to sync to my ipod. Error message states "unable to sync because duplicate file name exist". Any ideas on how to remedy this problem?
Were some of the songs purchased from a different itunes account?
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While syncing my iphone 4s, its saying unable to sync and restore to factory settings. But, My iphone 4s is factory unlocked. If I restore to factory settings will the iphone get locked to the carrier again.
vamsi Pothugunta wrote:
While syncing my iphone 4s, its saying unable to sync and restore to factory settings. But, My iphone 4s is factory unlocked. If I restore to factory settings will the iphone get locked to the carrier again.
It all depends on the definition of "factory unlocked". If the phone was purchased directly from Apple and the receipt says "Unlocked" then updating or restoring it will leave it unlocked (Apple never uses the term "factory unlocked" as there is no such thing; phones are unlocked at activation time). Similarly, if it had been locked to a carrier and the carrier authorized it to be unlocked, and you went through the unlocking steps they provided, it is permanently unlocked.
Unfortunately, a lot of the phones sold as "factory unlocked" were actually unlocked by hacking in the "factory" in the basement of some shop somewhere. These phones at best will become locked to the original carrier if restored, and in the worst case will be permanently disabled if restored. -
Syncing iPod After Restoring iPod to Original Settings
I am having a problem syncing my iPod with iTunes after restoring my iPod to it's original settings. I have a 20GB iPod with a click wheel that I recently restored to its original settings because the iPod was locking up. To complete the restore, I had to first force my iPod into disk mode, which allowed me to restore the iPod. After successfully restoring my iPod, I connected my iPod to my computer to sync it with iTunes and download my music library back to my iPod. At first, 3 to 4 songs/podcasts began to download, but then I received the following message:
"Windows-Delayed Write Failed. Windows was unable to save all the data for the file G:\iPod_Control\iTunes. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere."
My OS is Microsoft XP. I went to the Micosoft webpage, but didn't find any helpful information. If anyone has any suggestions on how to solve this problem, your input would be apprecicated.When you went to Microsoft, did you find/try the following document?
"Delayed Write Failed" error message when you manage files in Windows XP -
My Ipod will not sync after restoring
Leftmy Ipod in my car during a cold nite worked fine when I started my car but went back into a house to grab something I left. When I came back it had a strange kinda greyed screen saying ok to disconnect. Woulnd t respond to anything even after I plugged it into my computer. So I try to restore it to factory settings. It restores but its still using the old name I had for it and it won't sync
You may refer to this tutorial, it's about how to fix iTunes sync problem with iPod. Hope it helps. Feel free to email me if you need further help.
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IPod and iTunes not syncing after restoring library on new computer
Recently, my computer crashed. Lost everything. I was finally able to restore my music on my laptop to iTunes. However, now when I upload new music from the store, it saves it on my library, but will not sync to my iPod, even when I manually try to sync it.
Help!!!Since the computer crash, have you re-authorized it?
About Authorization and Deauthorization.
Authorization FAQ. -
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Sony Corporation VGN-NS20E_P
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012ACE4032C3EC8
Current user is not an administrator.
The current local date and time is 2012-05-26 22:17:26.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {78DA402D-66EE-4084-9D5E-8A010E0B8437}
Description: Atheros AR928x Wireless Network Adapter
IP Address: 192.168.2.8
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Sat May 26 19:10:42 2012
Lease Expires: Sat May 26 19:10:41 2012
DNS Servers: 192.168.2.1
Adapter Name: {C1458549-CA0B-4A3B-8F8E-9259653AA0DD}
Description: Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-26 20:57:29.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
JULES'S IPO, iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: YM839W553QU
Bus Speed: 61440
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 5.0.1
Serial Number: DNWH3R84DTD2
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.Hello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H. -
Restoring Apps after restoring iPod Touch
I recently restored my wife's iPod Touch and when I hooked it back up to her laptop iTunes kept asking me to purchase the January update. I kept telling it no seeing as we had already purchased the update along with the apps back in January. I read on the forum how it should be restored using the computer that the Touch was first synched to. This solved the problem seeing as how I was using the newest laptop to do the restore. The problem is that her original laptop is close to failing which means at some point I won't be able to restore the apps if the need arises again. Is there some way to transfer the January update files and apps over to her new computer so that next time I should be able to do a restore without having to use the original laptop?
The iPod touch January Software Upgrade can only be synced to iPod touch from the primary iTunes library. If the user is manually managing music and video on iPod, this is the computer where they first set up the iPod or first set it up after restoring the iPod. The "iPod touch App Pack 4A93.ipa" file can be copied from the computer where you purchased it to your primary iTunes library computer, and sync the iPod from there.
The file is located here:
Mac OS X:
~/Library/iTunes/Mobile Applications
Windows XP
C:\Documents and Settings\[user name]\Application Data\Apple Computer\iTunes\Mobile Applications\
Windows Vista:
C:\Users\[user name]\AppData\Roaming\\Apple Computer\iTunes\Mobile Applications\
Note: These locations are hidden by default in Windows. You can these locations by choosing "Show hidden files and folder" in the View tab of the Folder Options Control Panel.
Once you have copied the "iPod touch App Pack 4A93.ipa" file to the computer with your home library, make a new folder named Mobile Applications in the correct location, and place the "iPod touch App Pack 4A93.ipa" file there. Open iTunes and sync your iPod touch. -
Some Apps Won't Sync After Restore
I ran a restore on my iPod Touch, and after it completed most of my apps will not sync.
Everything worked prior to the restore (Facebook, Netflix, Twitter, etc), but none of these will sync to the iPod at all. Some of my apps (Angry Birds, ESPN, Solitaire) sync just fine.
Music and Podcasts sync fine.
I deauthorized and reauthorized my PC (running Windows XP)
I ensured the Sync Apps box is checked
Restrictions on the iPod are Off
There is over 600MB of space available on the iPod
I checked for App updates, none were available
I rolled back from iTune 10.7 to 10.6.3
I reset the iPod using the power & home buttons
I ran another restore
None of these were successful.
The iPod Touch is running version 4.2.1 (this the latest this generation of Touch will update to)
I attempted to download both the Facebook and Netflix apps directly onto the iPod via wifi, and they say iOS 5 is necessary; this was not the case previously.
Any ideas? ThanksAs Ingo2711 said, the developers have updated many or their apps and the updated apps are no longer comnpatible with earlier iOS.
FB now requires:
Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 4.3 or later. This app is optimized for iPhone 5. -
HELP: iTunes 6 unable to sync songs with ipod - hangs freezes crashes
Hi,
This has been posted before, but a search of 500 messages have turned up no solutions. Anyone who has any idea of a solution please help.
PROBLEM:
iTunes 6 and ipod 5th gen unable to sync songs or manually move more than 50 songs at a time to ipod. It hangs / freezes / crashes when updating the ipod. It will stop at 50 songs, 100 songs, sometimes even 2200 songs - out of 8000.
The "Beachball of death" comes on, and there is no way to force quit or stop the now frozen update. The only thing that gets a response is pulling the ipod from the dock or powering the computer down manually.
TRIED:
1. Repair permissions
2. Update ipod with latest ipod update software
3. Restore ipod " " " " '
4. Used Activity Monitor to see where program hangs - no added info, it will stop randomly at different songs, and next time around it will pick another son to hang / freeze at
5. uncheck "put hard disks to sleep when possible" in Energy Preferences pane
I am at my wits end with this..... will try anything.... even Voodoo at this point as long as you tell me it worked for you!
Anyone ever solved this long standing problem (which seems to be present with iTunes 7 as well) ?
Thanks !
Alf
Dual 1 ghz powerpc Mac OS X (10.4.6) usb 2.0 card installed in pci slotThanks for the help!
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Unable to sync ___'s ipod. An unknown error occurred (-69)
Greetings, all. I run Windows XP and the new version of itunes. My problem is this: when I sync my ipod, it will start to sync like it is supposed to, then it will periodocally freeze up. It will give me an error message to the effect "could not sync __'s ipod. An unknown error occurred (-69)". I can usually resolve it by unplugging the ipod and plugging it back in. If uploading 30 or 40 songs, sometimes I will have to do this 3 or 4 times, and it is a pain in the neck. Both of my daughters have ipods plugged into the same computer, and as far as I know, this has never happened to either one of theirs. Any ideas?
Try less music and see if it works.
I'm having the same problem with an Ipod nano. Call tech support and they said that it might be a song that the ipod can't copy. I don't think that's true. Because when I restore it after that it loads the music but if you try to add songs after you unplug it and use it the error comes back. Can someone help with this???? -
Unable to reset or restore ipod nano
Hi, Haven't synced my ipod for over a year and today I connected my nano to my laptop, pressed sync and got a message to say files are corrupted. Looked at ipod and it was syncing however it’s actually wiped all files from the ipod. They're still in iTunes. I thinks it's something to do with ipod using file system FAT32. It seems the ipod wants to use that and it can't because it says another program is using it. It won't let me select another file system option, as it says they are in use too. I do have Mini Tool Partition Wizard on my laptop and don't want to uninstall it but I need to sync my ipod. Can anyone advise, please? thanks. (It may be nothing to do with mini tool as I've only used this to root my Sony Xperia smartphone).
Hello dorminhoca,
Thanks for using Apple Support Communities.
From your post I see that you're unable to restore your iPod nano. For more information on this issue and how to troubleshoot it, please follow the article below.
'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod - Apple Support
Cheers,
Alex H.
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