Unable to sync iPhone4 with new iTunes 11 UI

Has anyone else experienced this? Just upgraded to iTunes 11 with the new UI and found myself unable to sync my iPhone4. The "iPhone" button would be next to the "Store" button but if I tried to click it (left or right click) the button simply disappeared and nothing else would happen! In addition, the entries under the "File > Devices" menu were all disabled. I found how to re-enable the left sidebar and found that the phone would then show as being connected and could be sync'd. If I switched back to the new UI, the "iPhone" button again would simply disappear when clicked. However, after switching back to the new UI, the entries under "File > Devices" were now enabled.
This problem is added to the fact that my phone's calendar has been useless (can't add/edit any entries to it and cannot see/access any of the other calendars that I had subscribed to (holidays, etc.) ever since I upgraded my iPhone 4 to iOS 6! I normally use my phone's calendar to sync with my business calendar so I'm missing far more than just people's birthdays!

This was a tricky one. I noticed when I connected my iPhone I could not view any of its files from within My Computer. Checked USB drivers and Apple Mobile Device was not listed under USB controllers, instead it was only listed under Imaging devices. As a result, I went to http://support.apple.com/kb/TS1538 and followed instructions under step #5. At it's conclusion, I am now able to seethe iPhone option next to iTunes Store in the top right corner. Hope this helps!

Similar Messages

Sync iphone4 with new itunes ... ?

hi ..
i have iphone4 unfortunatley i had to install a new windows so i installed a new itunes
so that i can't sync my iphone 4 or copy any music from my library and i can't erase everything on my iphone
i tried many things the last one was the manual mode but it failled because it wants to erase everything on the iphone4
thank you for reading problem
i hope you can help me

Is your iTunes library on your PC?
If so, is it the same content on the phone?
If so, go ahead and erase & sync
If not, you'll have to import your content again if your hard drive was wiped. Your library is saved to the hard drive

How to sync Iphone with new itunes library?

I used to sync my iphone with itunes on my macbook.
My macbbok was lost, and i got a new macbook.
Now when i try to sync with the new itunes libaray, it prpompts that it will delete my exisiting data on my phone, This would mean losing all my contacts, and text messages etc.
Is there a way i can sync to a new itunes library without losing my data?
thanks
nazmul

Sorry to hear about your macbook.
Others have reported that if you have at least on contact and calendar entry on your new computer when you sync, then it will not erase you iphone, it will simply merge the two. While that makes perfect sense, I have not tried it myself.
As for the texts, I don;t think you can get those back.
Music can only be synced to one library at a time, so the music will be gone. However, in Itunes you can "transfer purchases," at least putting your itunes purchased music on your computer.
It is always a good idea to have a backup. I use an external hard drive. Then you will have a complete backup if anything happens to your computer.
Good luck. I hope it works out.

Had to reinstall windows 7 - Problems syncing iPhone with new iTunes

Hello everyone!
I've recently had to reinstall windows 7. Now I am having issues syncing my iPhone 4 with my new iTunes. I've look online at several forums and webpages but haven't found a workable solution yet.
My issues are that when I attempt to sync my iPhone with the new iTunes, it tells me that it will erase everything on the phone and replace it with what's in iTunes. Well there's nothing in iTunes so this is a problem.
Now I don't purchase anything through iTunes, except for a few apps, and the only thing I really want out of syncing is to get some class recordings, done by Voice Memos, from my iPhone to my computer. The files are all around ~30 Mb so I can't email them.
Is there anyway to do this?
Thanks,
Greg

What gets erased is the iTunes/App store purchases on your phone, replaced with the contents of your iTunes library on your computer - in this case nothing. Voice memos sync only from phone to computer - they don't get deleted.
To avoid losing your apps, music/media:
1. Defeat automatic syncing on connection to iTunes: ITunes preferences > Devices > Prevent .... from syncing automatically
2. Connect phone to computer with iTunes open
3. ITunes menu > File > Devices > Transfer Purchases
4. iTunes menu > File > Devices > Back UP
Now OK to sync voice memos to iTunes.

Outlook syncing problem with new iTunes update

I'm concerned about syncing my iTouch again, as I have major problems from the last time:
Last week, I updated and synced my iTouch (4th gen) and the synch acted different. I was faced with "conflicts in Outlook" to review. I was doing this on the fly, and didn't really think anything of it, even though I hadn't ever been asked this before, so I went ahead without thinking. Before this, in order for my Contacts folders to not all sync together, I had to make a Contacts folder I named "iTouch Contacts." When I finished the sync, I noticed that in Outlook, my main Contacts folder now only had about 400 contacts in it (should have about 3000), and my iTouch Contacts folder had over 3000. Obviously, my iTouch had done something weird and synced differently. I knew I had some kind of duplicating mess to deal with, but just ended up moving all of the iTouch contacts to the main Contacts folder to deal with it later. In the next couple of days, I synced it again, and (again) the same "conflicts" and that began to worry me. When it was all said and done, for some reason, I saw that the iTouch Contacts folder in Outlook had 3000 again. Without thinking, I was just disgusted and deleted all those contacts. I later realized that I had deleted the majority of my contacts and that my main Outlook Contacts folder was again down to only 400. Since most of my contacts are no longer in Outlook, I can't email people from a new email, but must use a previous email and reply to them. Also, when I look at the contacts on my actual iTouch device, ALL my Outlook Contacts folders are there, even ones I have never had checked to sync with the device.
My question: How do I dare sync again...without knowing first how to get all my Contacts transferred from my iTouch to Outlook? And then how do I figure out how to sync the right folders? The recent update must have had some changes that just took over without asking me! I had even unchecked the boxes under the Info tab in iTunes on my device, so as to NOT sync contacts, but it just went ahead and did it anyway.
Thank you in advance for your help!

Hi lastskier
Have you browsed through the forums at all? Its worth spending a little while doing so because most problems have been experienced by others and resolved.
My recommended method for installing iTunes upgrades is:
1. Back up your iTunes library, and by this I mean locate the iTunes folder (usually in My music) and copy all of it and its contents preferably to a removeable hard drive (they are really cheap now). This is your insurance and if all else fails you have not lost your music files.
2. Download the iTunes programme from the apple website to your pc - DO NOT install online.
3. Temporarily disable any antivirus/antispy software programmes (locate the icon in the lower right hand side of your desktop and right click - you should get options to disable)
4. Run the install and reboot.
With any luck you will be up and running and the new iTunes will have found your old library and imported it. You will still have a safe copy on your removeable drive.
Conflicts with AV/antispy programmes are the most common problem with iTunes installs.
If it doesn't work and you are happy you have a back up of your music, you could try uninstalling all iTunes, iPod and QT s/w using "add/remove programs" and then running thru the steps again. However, this time you may have to get your new iTunes to find your music files on your removeable drive by plugging it in to your pc and getting iTunes to search for it.
You will have lost any library settings e.g. playlist info play count etc by going this route, but there are fancier ways of dealing with that. You can open up "my Music" folder and reimport your entire back up copy of the iTunes folder and this will preserve your old settings.
Let me know how you get on.
Local retailer custom built pc. Pentium 4 chip 2.4GHz Windows XP SP2 20Gb iPod

Syncing contacts with new itunes 11

So the new Itunes 11 doesn't immediately allow syncing of contacts etc to outlook.
Why is it that Apple make everything so difficult! You get an upgrade every week, of 50-100mb. And now I've got to download the Cloud add-in as well - to set my contacts syncing. Help aint helpful either guys!

Yeah well OK. I was having a bad day so will cop your rebuke on the chin...
It's not so easy to get support from Apple directly unless you're in USA. I'm in Australia and not even close to that time zone.
The regular updates from Apple are frustrating because they often substantially change the way things appear and the way they work (with Windows anyway) and require time and attention. If you don't accept the update, in time, the device won't sync at all, so you have to accept the updates sooner or later.
I have several Apple devices. I took the risk of syncing my old Ipod (8 years old) to Itunes to put new stuff on it (haven't synced it for 2 yrs I guess) and it just wouldn't work. Synced 1/2 songs and did all sorts of weird stuff. Have reloaded it etc. No use. I guess I just have to buy a new one.
Sometimes the updates do things without your knowledge. Such as the last update which removed the Google Map and replaced it with the Apple one which may have worked well in USA but it doesn't work in Australia at all. What was a great tool is now substantially less useful. Apple don't like Google so we, the consumer, lose.
Anyway, I'll get back in my box now and grow up

Cannot sync iphone with new itunes, what to do?

I have an iphone 4 synced with an itunes I no longer use. In my new itunes I can't put music on the iphone, what to do?

Hello there, Jake.
The following Knowledge Base article offers up some great information in regards to using an older iPhone without a service plan as an iPod:
Using an iPhone without a wireless service plan
Follow these steps to use your iPhone without a wireless service plan:
Insert the SIM card from your new, activated iPhone or one that was previously used to activate the original iPhone.
Connect the iPhone to iTunes on a computer connected to the Internet.
Once iTunes activates the device, you're free to use the iPhone as if it were an iPod touch.
Additional Information
Note: It may be necessary to repeat this process after updating or restoring the device.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

IPad Sync problem with new iTunes 12.1.0.50

I just installed iTunes 12.1.0.50 and for the first time I can't sync with my iPad 1 (IOS 5.1.1) which worked for years prior to this iTunes update. Every time i connect my device through USB cable my iTunes stops working with a message it cannot not connect and can't find location for device and I have to force quit the application. I have reset my iPad, I have uninstalled and re-installed iTunes and tried multiple times to get this message to disappear and sync my iPad device like I use to. It looks like the sync works with my iPhone 6.
Does anyone know a fix or having the same problem?
MacAir IOS X Yosemite 10.10.2
iTunes 12.1.0.50 (just installed)
iPhone 6 128gb IOS 8.1.3
iPad 1 IOS 5.1.1
Wishing Apple made things easier.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to sync. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

IPad & iPod sync issues with new iTunes

Since the latest iTunes update,
1. My iPad Mini won't allow me to swap out TV episodes. I routinely change what episodes to carry around with me. It will add and remove mp4 video files without a problem. One time I even saw a download progress bar as it transferred episodes over, or so I thought.
2. Syncing my iPod Touch never used to be a problem. Now it takes a long time (delays during waiting for items to copy), and I cannot seem to bring songs I purchased on the device over into Windows. It used to do it before the main syncing. I tried to download the new songs from the iTunes Store but it halted and says the following:
"There was a problem downloading -name of song-. You do not have enough access privileges for this operation. Please check that the connection to the network is active and try again."
What's going on? I really need to bring these songs over to my hard drive.
Thanks for your help.

Well its simple. Just go to your finder and search for iphone. You will find a backup folder. But, you should just be able to restore your iphone. Then after restore it will ask which backup your will like to use. Then in the drop down menu select your phones name and it should restore all contacts,text messages and notes as well as bookmarks. It worked fine for me until I used iFuntastic and Apptap. I guess it alterd the backup file and deleted all my notes. So, unless you have "hacked" your phone it should restore and re enter your info fine.

Sync help with new itunes and iphone update 3gs needed!!?

hi there, ive recently updated my itunes and iphone simultaneously. my iphone says it is now got 0s 3.1.3 but my itunes says it is 9.0.2.25 NOT 9.03.
When i tried to sync it , it comes up with the message - unknown error (-39)
have tried reupdating and syncing but wont work/ please some help??!!!
cheers, mark
p.s. this is the first problem iv had with the phone since purchasing

HIYA THERE, just to update you , iv perofrmed the diagnostics tests and it passed them all including syncing!!
here are the results of that testing if thats any help at all.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Sony Corporation VGN-FW11E
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 62D18ECE943CD279
Current user is not an administrator.
The current local date and time is 2010-02-22 14:42:44.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 3470
** External Plug-ins Information **
No external plug-ins installed.
The drive H: MATSHITA DVD-RAM UJ870QJ Rev 1.01 is a USB 2 device.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {65E1948C-C19F-4514-B665-5F275E79C0FD}
Description: Intel(R) WiFi Link 5100 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Feb 22 13:04:26 2010
Lease Expires: Tue Feb 23 13:04:26 2010
DNS Servers: 192.168.0.1
192.168.0.1
Adapter Name: {7E9A20F0-9B2E-4102-A7AA-A61684C68515}
Description: Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-02-22 14:36:10.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
Marks’s iPhone, iPhone 3GS running firmware version 3.1.3
Serial Number: 839412C63NP
** iPhone/iPod touch Sync Tests **
Sync tests completed successfully.
cheers,
mark

IPhone Sync Issues with new iTunes update

Well this morning my iphone would not sync past calenders. I was able to cancel the sync and get music on the phone but it wont go through the usual sync process of the photo library and contacts etc...anyone else having a similar problem?

Well its simple. Just go to your finder and search for iphone. You will find a backup folder. But, you should just be able to restore your iphone. Then after restore it will ask which backup your will like to use. Then in the drop down menu select your phones name and it should restore all contacts,text messages and notes as well as bookmarks. It worked fine for me until I used iFuntastic and Apptap. I guess it alterd the backup file and deleted all my notes. So, unless you have "hacked" your phone it should restore and re enter your info fine.

Unable to Sync iMac with New Macbook Pro

I've had a iMac for a few years and just got a Macbook Pro. I have been trying to sync iCal and Address Book using iSync and bluetooth. On my desktop, I select "Add Device", ender to code on the Macbook Pro and it says that it worked but when I select "Sync Devices" it says that I have no devices connected. I would really appreciate some help! Thank you!

iSync is for syncing between a Mac and a third-party mobile phone - it is not designed to sync between Macs.
For syncing between Macs you can use MobileMe. http://www.apple.com/mobileme

TS3297 "iTunes was unable to load data class information from Sync Services." What is this solution for the new phone to sync up with my iTunes acct?

"iTunes was unable to load data class information from Sync Services." What is this solution for this new phone to sync up with my iTunes acct?

Hi tadhunt,
Here is an article that directly addresses that error message:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
http://support.apple.com/kb/ts2690
I hope this helps!
- Ari

HT5654 I have a new iPhone 5s. When I try to sync it with my iTunes account it is unable and advises to update iTunes to version 11.1. Whn I attempted this iTunes advised that the current version I have (10.6.3) is the most up to date!

I have a new iPhone 5s. When I try to sync it with my iTunes account it is unable and advises to update iTunes to version 11.1. Whn I attempted this iTunes advised that the current version I have (10.6.3) is the most up to date!

If you're on a Mac, you need to upgrade it to Mac OS X 10.6.3 and then 10.6.8, which requires that it has an Intel CPU and at least 1GB of RAM.
(100999)

Hi, I am trying to Sync Iphone4 with iTunes of my Desktop, but unable to transfer my purschases to iPhone.

Hi, I am trying to Sync Iphone4 with iTunes of my Desktop, but unable to transfer my purschases to iPhone.
On Itunes i can see that Apps are added on my iPhone, but after hitting the Sync button, it tries to do the Sync & nothing happens
I Have tried this on several times but nothing happens.
Any solutions are highly appreciated.
Thanks & regards,

Hey guys, I found a solution. I had the same problem, the sync will say "Determining apps to sync" in step 4 - 7 then suddenly just quits. So I did some research, apparently a lot of people have this problem, but everyone were just trying on their own PC, so I decided to try on my other laptop. My iPod synced perfectly with the other laptop so I knew it was the PC that was the problem, not my iPod. So basically it's just iTunes. I followed these steps to completely remove and reinstall iTunes on my PC and Viola! It syncs perfectly again!
Here's the link to the steps: http://www.imobie.com/support/completely-remove-and-reinstall-itunes.ht
Note: Before I did this, BeBuoi said to remove all the apps and resync, but that didn't work for me. So when I did all these steps, I had no apps in my iPod.
Goodluck!

Unable to sync iPhone4 with new iTunes 11 UI

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