Unable to Sync iPod Nano

I am getting error message from iTunes "The iPod Nano cannot be updated. The required file can not be found." the nano was purchased yesterday and have not been able to put songs on nano.
Steven

Here is a post that someone just placed. Good Luck!!
I just bought a brand new iPod Nano (2nd Gen) for my daughter for Christmas, and right out of the box it would not be recognized by Windows XP or iTunes -- even though another iPod Nano (1st Gen) that we own did connect. It was charging though.
I used this forum looking for answers and although helpful, there was an awful lot of misleading advice. I finally called the help line 1-800-275-2273 on this website
http://www.apple.com/support/contact/
What I was told was to simply go through the reset process (which I had ignored because it seemed too simple). The steps are to flip the hold button a couple of times and then hold the menu and select (center) button down at the same time for 10 seconds. The iPod will power back up and be reset.
What this tells me is that Apple has a problem with the software originally loaded on these iPods, but at least this simple procedure solved the problem. I thought I would come back here and provide you with the solution to this problem -- hopefully saving you a lot of time! Good luck!!

Similar Messages

  • I get error message''one file not found'' when tring to sync Ipod Nano 6th gen to I tunes. Help

    I get error message''one file not found'' when tring to sync Ipod nano 6th gen to Itunes. Help

    See:
    iTunes cannot sync... apps not determined installed on...: Apple Support Communities
    installed apps could not be determined...: Apple Support Communities

  • Syncing ipod nanos

    I have just purchased an ipod nano and when I try to sync it itunes freezes and I have to shut down itunes and restart it. I don't think it is a problem with itunes becasue it still syncs and updates my iphone without any problems. Anyone else experiencing similar problems ?

    Do you have any better luck with that if you update to iTunes 10.6.1.7?
    From the notes for the release:
    iTunes 10.6.1 provides a number of improvements, including:
    • Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view and syncing photos to devices.
    • Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.
    • Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.
    • Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.
    http://www.apple.com/itunes/download/

  • TS1538 I get the message "unable to sync ipod.  Required folder is missing".  Never saw this before, and I have synced hundreds of times before.  Does anyone know why?

    I get the message "unable to sync ipod.  Required folder is missing".  Never saw this before, and I have synced hundreds of times before.  Does anyone know why?

    Try deleting the iPod Photo Cache folder. There may be more than one such folder. For its location see:
    iTunes: Photo sync creates iPod Photo Cac

  • Unable to sync ipod 80gb

    when i connect my ipod an error message appears "unable to sync ipod (-48" and some of my songs was erased. and another error message appears that ipod was corrupted, how can i fix this?

    If everything is in your iTunes library, try doing a restore on the iPod and see if it then works ok.
    Patrick

  • Went to sync ipod nano 6, says ipod is corrupt and reset.  did that,

    Went to sync ipod nano 6, says ipod is corrupt and reset.  did that, still saying corropt.  apple store says its fine, other ipods work on my mac.  bought NEW ipod 6...not that says its corrupt.. HELP!!

    maybe the file inside ipod is corrupted
    try to restore it

  • ITunes 9.0.2 locks trying to sync iPod nano under Windows 7 Enterprise x64

    I've been fighting this thing for a couple weeks now and it's getting to be very frustrating. I wanted to sync some new music purchases onto my various iPods, but ended up with a 5G iPod Video with just a couple songs on it and which refused to sync. It had been fine before I tried to sync it, with about 45GB of music on it, but now I couldn't get it to work at all. I formatted it, I ran chkdsk, I restored it, but nothing I did would make it sync. I thought the hard drive was fried, so I ordered a new 160GB Classic. After I got it, I found that it did the same thing! iTunes would simply hang trying to sync to it and it would never get more than a couple songs on there before giving up.
    What it would do is spin for a couple minutes and then lock up completely. If it was playing a song, it would finish the song but then not go to the next one and just stop. I couldn't bring it up, I couldn't click on it, I couldn't close it. I couldn't even end the task in Task Manager. Even ejecting the drive in Windows didn't make a difference. The only way to get it back was to unplug the iPod. Then iTunes would come back and I could use it again.
    Finally, I uninstalled iTunes and reinstalled it, and then both the new Classic and the old Video were able to sync with no problems. I can't tell you how happy I am to have spent that $235 for no good reason!
    So next I grabbed my 3G Nano and tried to sync it. No dice, same problem. So I tried all the same things, check for errors, format, restore. All of this was much quicker since it's only 8GB of flash instead of a 60GB hard drive, but still none of it worked. Finally I installed iTunes on my work laptop running Windows XP, imported the iTunes library from my other machine (via .xml), and waited. And waited. And waited. It takes a long time to rebuild the library from that xml file! When it was done, I plugged the Nano into the XP laptop and restored it... and it synced! Like it was nothing at all. Everything went on there quickly and with no fuss.
    Now, this is the same content, my music is on a network drive. So there is no difference whatsoever in what was being synced. The only difference is the PC being used.
    So, what the heck! I do need to get iTunes working on my primary machine again, as this is the machine I use. I can't depend on my work laptop to sync the Nano since I'd have to re-import the entire library every time to get the changes I've made. Is there some known issue with Windows 7 x64 and iTunes 9.0.2? This used to work just fine! Please, if anyone has any suggestions I could really use some relief.
    Thanks!!

    Doublechecking something Emcee. I see you've got Windows 7 x64, so I'm assuming you've got at least 4 GB of RAM. Do you also have an NVIDIA USB EHCI chipset on that PC? If so, see the following Microsoft document:
    [You encounter problems when you move data over USB from a Windows 7 or Windows Server 2008 R2-based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM|http://support.microsoft.com/kb/976972]

  • ITunes displays -48 error message when syncing iPod Nano on Windows XP

    My girlfriend's mom's iPod Nano ran out of charge while jogging so she decided to charge it on her daughter's iHome. The next day she went to use her iPod but it was totally empty of all music and files. When she tried to sync it to iTunes, she received an eror message stating, "An unknown error has occurred (-48)" from iTunes and a Windows message stating that some iPod folder/file was corrupted.
    If anyone receives such a message, I was able to correct it by:
    -Plugging in your iPod to your PC
    -Ignore the error messages
    -Go to My Computer
    -Find your iPod's drive letter (ie. G:)
    -Right-click on it and select Properties
    -Go to Tools Tab >Error-checking and select Check Now
    You should be able to sync your iPod as before. I do not claim to be an expert so be warned that it may not work for you. Good luck!

    Hey ermides,
    Thanks for the question. The following resource provides information if you are receiving a -50 error message when syncing:
    iTunes displays -50 error message when syncing iPod on Windows XP - Apple Support
    http://support.apple.com/en-us/ts1539
    Thanks,
    Matt M.

  • Problems Syncing Ipod Nano

    I plugged my ipod nano in like normal, and when I hit the button to sync it, it said that "songs on the ipod cannot be synced because all of the playlists selected for syncing no longer exist".
    when i unplugged my ipod, all of the songs were gone, but they were still in the itunes library on the computer...
    please help! thanks! :]

    You get this problem when the option 'Sync Music - Selected playlists' is being used to sync your iPod. If the playlist selected is deleted from iTunes the iPod no longer has a location to sync from and you get an error. (Syncing selected playlists by the way is a useful setting to use when the iPod is smaller than the iTunes library). However you can make a new one or make use of an existing one.
    Open iTunes and create a playlist to update your iPod from, call it -My iPod for example (the dash will position it at the top of the playlists in Sources). You can make it a smart playlist that picks the songs for you or just a normal one and drag whatever content you want to have into the playlist. If you are making a smart playlist limit it to just less than the size of your iPod (for example 3700MB for a 4G iPod Nano. Now connect your iPod and when it appears in the Source list click on the iPod icon to bring up the preference tabs in the main pane. Go to the Music tab and choose Sync Music and the Selected playlists radio button. Choose the playlist you just made from the selection and click Apply. You can also sync from any existing playlists by choosing the same setting, you just need to make sure that the size of the playlists don't exceed the capacity of your iPod:
    How to create a Smart Playlist with iTunes
    Syncing Music to iPod
    To make a random playlist go to File>New Smart Playlist.
    Uncheck "Match the following rule"
    Check "Limit to" put "3700" in the number box, choose "MB" from the first list box, choose "Random" from the next list box. Check "Live Updating"
    When you want to change the selection in the smart playlist just delete everything in it and it will add a new selection. When you want to change the normal playlist just delete out what you don't want and drag in a new selection.

  • Missing Playlist in iTunes when trying to sync iPod nano

    I have a playlist called new tunes, it's my most recent songs added to iTunes. For some reason when I plug in my iPod nano I don't have this playlist available to sync to my iPod, it's not in the list of playlists available to sync to the iPod nano. I see all the other playlists available but not this one.
    So What I tried next is to make a second playlist that mirrors the first and this playlist doesn't show up in the iPod selection either. What gives? I would love to have this playlist available for my iPod but I don't know how to get it on there

    See:
    iTunes cannot sync... apps not determined installed on...: Apple Support Communities
    installed apps could not be determined...: Apple Support Communities

  • Cannot sync iPod nano 6th gen

    I created playlists on my computer, dropped them onto my iPod nano 6th generation, and they appear on the left side of my computer screen.  When I disconnect the nano, the playlists are not on it. Problem seems reklated to not being able to sync. I get "unknown error"-cannot sync. 

    What is the full wording  of the error message you are receviving? 
    Is the playlist configured to sync to your iPod from under its Music configuration tab in iTunes or do you manually manage the iPod's contents?
    B-rock

  • Recently synced ipod nano no volume on device

    I just synced my recently purchased ipod nano and music is displayed on my device.  I selected a song and I get the forward arrow on the screen but it does not advance and there is no volume even after I turn it up all the way up.  Has anyone else experienced a problem of this sort with the nano?

    First, make sure the headphones plug is fully inserted into the headphones jack.  The fit can be tighter than expected, especially when new.  It should "snap" into place when fully inserted.
    If that's not the problem, I would try a different set of headphones, to rule out faulty headphones as the cause of not getting any sound.

  • Sync iPod nano 2nd generation

    I have some audio files taped from a live lecture in mp3 format in my iTunes library. I cannot sync/ transfer to my 2GB iPod nano. I have not been able to figure out why. It gives me the info that my files are not in a format that iPod nano supports, though they are mp3 files, which I thought are supported. I have searched high and low for a fix. I tried importing in in different ways, but nothing worked. Any suggestions?

    Do you think that the new iPods are able to play my files? It looks like the tech spec's for the iPod nano states that they are playing mp3's between (16 to 320 Kbps) and the iPod shuffle even 8 to 320 Kbps? Could I have more problems? Thanks so much for your help.

  • Unknown Error (-48) when syncing ipod nano in Itunes

    I got a new ipod nano chromatic and have had it about 5 months. Then today i plug it in and the battery was pretty low -it kept saying that it cant sync and that it has experienced an unknown error (-48).
    *** is this and how can I fix it. I have charged the ipod up, so surely it isnt the battery.
    Help!

    Have you tried restoring your iPod? Restoring will erase the iPod's hard drive, reload the software and put it back to default settings. Once the restore is complete follow the on screen instructions to name the iPod and automatically sync your songs and videos onto the fresh installation. Press Done and the iPod will appear in iTunes and start to sync. If you want to update manually or using selected playlists uncheck the box beside the sync automatically instruction and press Done, it will default to manual mode and you can choose whatever setting you like: Restoring iPod to factory settings with iTunes

  • Problems with Syncing IPOD nano with PC running XP - unknown error [-69]

    i just bought a new 8G Ipod Nano. When I try to sync, it copies some of my files and then gives the following error: "Attempting to copy to the disk "ipod name" failed. An unkown error occured [-69]. Can anyone please help! I never had this problem with my 2nd generation Ipod.

    Have you had a look at this troubleshooting page? It may be of some help: iTunes displays a -69 error when syncing iPod

Maybe you are looking for