Unable to sync microsoft outlook contacts (2003 xp) with new Iphone

I'm seeking (desperate) help with syncing my microsoft outlook contact with my new iphone. I love the phone, but it is going back to the store if I can't figure this out! NO problem at all on email or any other function, but calendar and contacts fail every time stating "Microsoft Outlook has encountered a problem and must close". I've tried removing and reloading the software. I've tried downloading ActiveSync 4.5 from Microsoft. Nothing works. I even read thru these notes and enabled itunes from the 'about microsoft menu'. I'm stranded!

First of all, welcome to the club. Syncing contacts and calendars is at the top of the list of problems. What version of iTunes are you using? Have you upgraded the iPhone to firmware version 1.1.1? Unless you have a Windows Mobile device to sync with the computer, uninstall ActiveSync, as the iPhone syncs by using iTunes only. Disconnect the phone and close iTunes, and run Outlook by itself to be sure it is stable. Did you ever get the error message before you first tried to sync with your iPhone? Open the Windows task manager and make sure that you don't have multiple copies of Outlook running. Do you see Outlook as a sync option in the Outlook "Info" tab? Have you checked the "radio button" for Contacts and pulled down the menu to select Outlook? Is Outlook showing as the program with which to sync under the Calendar area? I've gotten Outlook to sync with my "unsupported" version of Outlook XP, so it will work with 2003, although it may required the same fix.

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Message Edited by odokefrey on 06-Jul-2009 01:25 AM

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i know the description may be a little bit too confusing
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Unable to sync microsoft outlook contacts (2003 xp) with new Iphone

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