Unable to Sync Video files after Itunes 9.0.3 and iPhone software update

This is my problem with Itunes- After I the Software Update program installed iTunes 9.0.3 yesterday, and I upgraded the iPhone software (to 3.1.3.) shortly thereafter. The iPhone upgrade failed (it froze). When I restarted the computer, I had to restore the iPhone and then I synced. I could not sync my video files.
The apps, music and "push" items sync perfectly. However, it ignores the Movies, Podcasts and iTunes U files.
In terms of the location for these files, all of my Library and Media files are contained in a firewire external drive. They have been there since I started up with iTunes many years ago. All worked well before the Install/Upgrade.
Problem is- iTunes ignores the pointer in Preferences/Advanced/Location and creates an empty folder, named iTunes in the Music library (in my Home directory) at every sync (even if I delete it, it recreates it on the new sync).
Question-Why does iTunes ignore the pointer, and create a new empty folder in Home?
Thanks for your help.

Apparently Apple doesn't bother to test their software updates. This problem was introduced last September and has persisted through a number of updates that were supposed to address the bug. Very discouraging. I keeping holding out hope that an iTunes update will eventually fix this feature that worked fine for years before iTunes 9 was introduced.
Unfortunately, it is impractical to go back to an earlier version of iTunes.
I have reported this bugs several times (via iTunes feedback). If Apple actually reads the feedback, they never respond.
It's not like there are other vendors or unknowns involved: current iMac 24, new iPod Touch, the latest version of iTunes and iPod OS.
So what do we have to do to get Apple's attention? Stop buying music? Stop buying Apple devices? I'd love to buy the new iPad, but I'm darned if I will if they are unable or unwilling to fix this bug...

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ITunes could not contact the iPhone software update server because you are not connected to the internet...???

Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
          Connection attempt to Apple web site was successful.
          Connection attempt to browsing iTunes Store was successful.
          Connection attempt to purchasing from iTunes Store was successful.
          Connection attempt to iPhone activation server was successful.
          Connection attempt to firmware update server was successful.
          Connection attempt to Gracenote server was successful.
          Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "#     127.0.0.1     gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.

im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.

TS1814 iTunes could not contact the iPhone software update server because you are not connected to the Internet.

I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?

Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!

I tried to update my nephew iphone 4 version 4.3.4 (8k2), I did back-up everything before attempting to update and the result when I click down-load and update, it does not update instead it says, itunes could not contact the iphone software update etc.

Hi to all,
I tried to update my nephew iphone 4 version 4.3.4 (8k2), I did back-up everything before attempting to update and the result when I click down-load and update, it does not update instead it says, itunes could not contact the iphone software update server because you are not connected to the internet. I did check my wire-less connections and the connection from my PC to wire-less is hundred percent okay. I did search using google.com to confirm and my connections is good. Is there any problem regardings my firewalls or any help will be appreciated. Thanks

Hi bosefire,
Thanks for visiting Apple Support Communities.
You can use the steps in this article to troubleshoot your iTunes connection:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Regards,
Jeremy

Error while trying to upgrade my iPhone, message reads "iTunes could not contact the iPhone software update server beecause your are not connected to the internet.

Hello,
I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes. My internet works fine. Does anyone know what may be causing this error?

Try disabling firewall and virus scanning software

I cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet".plz help

i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help

Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve

HT201263 when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve

Itunes could not contact the iphone software update server 10/2013

I get this error everytime I plug my 5s or 4s into itunes. I have connectivity, no firewall, av etc to gs.apple.com. When iOS 7 launched, it crashed while veryifng the ipsw with the apple servers. I eventually had to plug my 4s into my desktop in order to get iOS 7 to properly install. Both are on the same network, so I think something is screwy with my itunes install. I've tried to remove completely, but still no go with either phone.
Pinging gs.apple.com.akadns.net [17.151.36.30] with 32 bytes of data:
Reply from 17.151.36.30: bytes=32 time=88ms TTL=234
Reply from 17.151.36.30: bytes=32 time=87ms TTL=234
Reply from 17.151.36.30: bytes=32 time=90ms TTL=234
Reply from 17.151.36.30: bytes=32 time=88ms TTL=234
Ping statistics for 17.151.36.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 90ms, Average = 88ms
Any ideas? Remember, this is an iTunes error, not an iphone. I am able to access the iTunes store with no problem. Thanks!

"itunes could not contact the iphone software update server because you are not connected to the internet"
With that one, try the following document:
iTunes 7 for Windows: iTunes could not contact the iPod software update server
(If that box is already checked, try unchecking and rechecking it, and then clicking okay.)

HT201210 what if it says itunes could not contact the iphone software update server , what to do ?

what if it says itunes could not contact the iphone software update server , what to do ?

99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, either get a sim card from the carrier your phone was originally locked to, or get it officially unlocked, because it appears that it was not officially unlocked.

Trouble syncing video files from Itunes to Ipod

I've downloaded a few videos through the iTunes store and they play through iTunes with no problem but when I sync to my new 32GB iPod Touch, I get the following message:
"Some of the videos in your iTunes library, including the video "[name of video]", were not copied to the iPod "DC iPod" because they cannot be played on this iPod."
On a previous thread about this issue ive seen that apparantly Ipods are unable to take 'HD' video, anybody able to tell me how to take the video out of HD because ive spent £20 on the 'Glory Daze' series and uploaded the new IOS server in hope of working but at the moment its just looking like a waste of £20

It's probably a good idea to update your iTunes. However, you should be able to get an SD copy of the same TV Show. Try right-> clicking on the show in iTunes and looking for an option related to downloading or using the SD version.
Anything there?
B-rock

After itunes 6.0.2 and 1-10 updater - both ipods crash itunes when updating

I'm annoyed.
I upgraded my to iTunes 6.0.2 (Windows XP) and ran the 1-10 updater on two ipods - a mini and a 20GB pre-photo model (I guess that's a 3rd gen?). After doing so, iTunes crashes when updating begins. If I plug an ipod in without iTunes, everything is OK and I can see the unit and directory structure in Explorer. When the ipod is disconnected and I run iTunes, everything is fine - no problems. But when you connect an ipod, iTunes sees it, and then shows "Updating ipod", it sits like that for awhile, then I hear the hard drive in the iPod click, and a few seconds later I get:
"iTunes has encountered a problem and needs to close" etc. etc.
I tried doing a restore of one of my ipods (the 3rd gen) to the 2005-11-17 firmware by running that updater and doing "Restore". The problem is still happening, but now my ipod is empty because I did the restore!
Unfortunately, I can't tell what the problem is - iTunes or the 1-10 update.
Has anyone else had any problems like this? Any ideas? Can I downgrade iTunes?
Please help!
Chris

Has anyone come up with a method to resolve this issue? I uninstalled and reinstalled iTunes, and no luck.
One very obvious thing I can see is that 2006-1-10 update clearly bombs iTunes fast. I downgrade my firmware to 2005-11-17 and it appears to want to update. I'm attempting to update again (about the 30th time since I've had this problem a few days ago). Let's see how it goes since I've actually done this before... One thing I'm doing differently though is syncing just the podcasts, no music. It shouldn't make a difference, but maybe there's something odd in there with DRM?
Another observation - when I connected the iPod with the My Computer window open, I saw the H: drive (my ipod) appear for a few seconds. It then disappeared from there, iTunes came up, and then reappeared. iTunes tried to sync, but then bombed out.
I hope this helps someone..
I can't believe that Apple hasn't responded to this issue yet. This has to be impacting more than a few hundred users on this site.

Setup Assistant loops after iTunes 7.5 & QuickTime 7.3 software update

Hi,
I have installed Leopard a few days ago and had no problem at all.
But a few minutes ago, I just completed a software update (including iTunes 7.5 and Quicktime 7.3) on my Mac Book 2.16GHz Intel Core 2 Duo.
Since the mandatory restart, Leopard loops through the following:
1. Logging screen appears. (I enter my username / password)
2. Leopard's installation setup assistant launches. No button from the menu bar works.
3. When I finish the setup assistant, goes back to step 1.
Any idea?!?

http://forums.macnn.com/90/mac-os-x/352204/endless-setup-assistant-loop-in-leopa rd/

Invalid signature on iTunes update and iPhone software update

I have a problem, which has stopped me from updating to the latest version of iTunes and the latest iPhone software. This has caused my iPhone to crash during updating and now needs to be restored, but cant as I cant update to the latest version of the software!
The long story is that for the past few weeks I've been having problems downloading new music, or films from the iTunes store, sometimes saying the file is corrupt, and basically being very hit and miss.
When my phone tried to update to the latest software this weekend, it crashed during the install and now needs to be restored.
I called Apple and they suggested deleting itunes and starting again. They also suggested trying this with my antivirus turned off!
As I recently bought Windows 7 Home Ultimate, I decided to try and start from scratch and removed iTunes, Quicktime, my antivirus (Virgin Media's own) and install Windows.
This worked fine, but now I cant install iTunes at all, I have the setup file downloaded and click on it and nothing at all happens. I've tried running it in different compatibility modes, and still nothing.
I now cant download the antivirus software either as it states there is an error.
There seems to be something stopping me from downloading, saying signitures are invalid, there are errors, or files are corrupt.
My internet connection still works, although I'm worried about using it as I have no Firewall, antivirus etc.
Sorry for the rambling post, but I wanted to give as much info as possible..

Yeah, this problem continues to exist and no one ever has the answers to this problem. I've monitored this problem for over a year and yet Apple and Microsoft has again and always dropped the ball. I've read and tried all the articles people direct you to to help resolve this, and nothing. I am so sick of almost having to get get a degree in Computers to fix these problems that shouldn't exist. I think this may actually be me last IPOD I ever purchase if I am going to have these issues all the time. Sorry this is happening to you dude, but it doesn't surprise me one bit.

Unable to sync videos purchased on itunes to ipad

I have 6-7 movies that won't show up in under my movies tab when connected with my ipad. The moves do show up under my itunes movies tab. Why won't they show up when trying to sync? They were purchased thru iTunes

I just figured it out. Half of my movies are in "the cloud" and show up in itunes but are not downloaded so when I connect my ipad to the computer they are not avalible to sync on my ipad.
Pain in the butt!

Unable to sync purchased songs after saving on storage device and reimaging

itunes will not let me sync all my purchased songs to my ipod since I saved the songs on a storage device and reimaged my computer. It says that I am "not authorized to play them on this computer" What the heck happened?! I have alot of purchased songs that I can not play now!

Choose Authorize Computer from the Store menu in iTunes and sync the iPod again.
(36022)

Unable to Sync Video files after Itunes 9.0.3 and iPhone software update

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