Unable to Sync with mail in MS Outlook 2003

I just spent an unsuccessful hour with the Palm support group trying to determine why my T/X won't syncronize my mail from MS outlook 2003. I am using Windows XP SP2, MS outlook 2003, and I have a brand new Palm T/X (as in 2 weeks old). I can sync my contacts and calendar, but my messages will not syncronize. Mail I have sent from my T/X won't syncronize to the laptop, and the messages on the laptop won't syncronize to my T/X. We did a soft reset, a hard reset, set up a new account...nothing worked. They referred me to Microsoft, who referred me back to Palm...
Can anyone help?!
Post relates to: Palm IIIx

does your email account in the PC a pop3 account? and you still have to push the send/receive emails before you can get the emails?
once your email in your outlook in the PC are shown in the inbox, it can't be sync in the TX.
for the reason that versamail will retrieve emails directly from the server. so whatever emails you have in your box will not sync although when you configure versamail it will ask for your email profile.
Post relates to: Treo 680 (Unlocked GSM)

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Unable to Sync with mail in MS Outlook 2003

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