Unable to text in Verizon email my keyboard won't come up in their new setup

When I tap in the message area to email the keyboard will not pop up no matter what I do, all other transactions work. This only happens with the new Verizon email and the ipad2. I called Verizon and after 2 hours being transferred and testing everything they were not able to help, only to state it was a apple issue. I said no because it worked with the old verizon email, its a Verizon issue. But no help from them. Any suggestions?

They had me log into my desktop and message, which worked. All they could offer was to turn back to the old email which worked on the iPad. But now they don,t have the older set up now.   Please help.

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