Unable to text or call

I am in France. My pay monthly covers texts and calls but I can do neither (although I can receive both). I have paid for an Internet add-on and that works. I think outgoing calls/texts are barred so cannot call 150 to speak to EE. Any help/advice gratefully received

Did you activate roaming before going abroad?
Click on EE & ME and where it says My Account, click on Devices and Usage and enable it from there, cllick on EE & ME and where it says travel and shopping click on using phone abroad.
http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming---using-your-phone-abroad/using-4g-abroad

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