Unable to to update any creative cloud applications.

I have been unable to to update any creative cloud applications for a while now. My aplication manager keeps coming up with an ERROR . “Download error. Press Retry to try again” but the same thing is happening. I have re-installed Adobe application manager several times but the same thing is happening. This has been going on for a few days. Can you please help.

Have reinstalled to no success

Similar Messages

  • How to revert to a previous version of any Creative Cloud application

    All those users who have burned their fingers by the latest update to Illustrator 17.1, especially with respect to how the Reshape functionality works or how the Pencil tool behaves, there is a solution. After some digging around, I came across this page: http://blogs.adobe.com/kevinmonahan/2014/01/29/revert-to-a-previous-version-of-premiere-pr o-cc-or-any-creative-cloud-application/
    In short, follow these steps:
    1) Uninstall the application from your computer using the application’s uninstaller. If you are not aware of their location, uninstallers reside in the same folder as your application.
    2) From the Creative Cloud desktop application, begin to install any Creative Cloud application by clicking the “Install” button.
    3) As soon as the application indicates it is “Updating”, click the “X” to cancel the process.
    4) This leaves applications at the same version when Creative Cloud was first launched.
    5) Go to the product updates site http://www.adobe.com/downloads/updates.html and then install the version of the application that suits your needs.
    Let's get back to our jobs with 17.0 for now till the time Adobe fixes the mess they created with some thoughtful update in the future!

    I agree that the ability to move path segments freely, being able to apply Live corners to objects & on a per-corner basis (unlike the Round Corner effect) and being able to draw a straight line with the Pencil Tool (like Freehand) were always on the top of everyone's wish list for a very long time. No one is questioning that for sure. But the way it was implemented, detrimentally affecting (if I may say so) the way users would really like to work is something the griping is about. As rcraighead said, they have come at the expense of the working features.
    Take the Reshape functionality. Photoshop introduced the "Constrain Path Dragging" functionality in CS6 whereby if this option is turned off - that is, path dragging is unconstrained, you get the same functionality as we presently see with the Reshape functionality in Illustrator 17.1 but if it is turned on, you get the same functionality as we were used to all along in Illustrator prior to 17.1. At least they gave the choice. But Illustrator simply abandoned the constrain path dragging functionality with the new Reshape feature in 17.1.
    About the Live Corners functionality - how often does one need to apply corners to their artwork? Is it always, 100% of the time? You'd agree, No, not always. Maybe 5% (or is it 20%?). But the corner widgets are always shown when the Direct selection tool is selected. Already some users have asked 'how to hide the widget' and you've graciously answered. The point I'm making is if applying corners is not something which one does always or very rarely, why show those widgets always, by default? Obviously some smart-aleck will jump in to ridicule me & say 'hide it if you don't want to see it, it's just a click away, you fool.' or discoverability could be cited as one of the reasons but that's not the point. The other day I was doing some freeform drawing with the Pencil Tool & obviously did not need corners on those paths but on selecting the ds tool, all those widgets showed up and it was not a pretty sight.

  • I canot sign in to update my Creative Cloud applications.

    I cannot sign in to update my Creative Cloud applications. The same e-mail address and password will let me sign into the adobe web site. What is wrong?

    I had the same problem. I could not find the file suggested in the help link above.
    I tried another solution discribed there:
    I uninstalled the app at /Applications/Utilities/Adobe Installers.
    Then i installed the app again without deleting the files i could not find
    I have the app working now again

  • MacOsX 10.9 cannot install or update anymore creative cloud applications including Desktop

    Hi I recently updated Lightroom5 and today I was trying to open an image in PhotoshopCC when I have been asked to update Camera Raw.
    Since then I tried everything to make it install but I always had "error code 7 , driver wan not added," error message.
    I looked into the forums and tried everything including uninstalling Photoshop CC ( damn error!! ) and reinstalling it through the application manager but it kept on failing.
    Then I tried using the Cleanup Tool but it only cleaned up my Creative Cloud Desktop manager so now I have to install it and, guess what ? It fails with no error message.
    Is there any Tarzan here to get me out of this unbelievable jungle?
    I always praised Adobe for the products but this is a huge mess, I have works to deliver next week and I have no Photoshop anymore!!,

    Hi all
    I solved the issue by applying the procedure suggested here :
    http://forums.adobe.com/message/5780749#5780749
    Thanks.
    Roberto

  • Problem updating CS6 Creative Cloud apps

    Is there a central location to go to update CS6 Creative Cloud applications?

    All updates are handled through the application manager and if that is not centralized enough, then I'm not sure what you are asking.
    Mylenium

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • Creative Cloud Application Manager error/unable to update Lightroom

    I am currently on a Mac and my Adobe Creative Cloud Application Manager (AAM) is having some issues. 
    I ran the update this morning when I heard that camera raw had been updated.  The updated completely successfully for camera raw. 
    AAM is showing that my current version of Lightroom is 4.4.  When launching the Lightroom application it is still showing that it is 4.3 and that the update for 4.4 is available.  I checked the application manager in OSX and it shows that the current version is indeed still 4.3. 
    Since I am using creative cloud and not stand alone products, I thought that the AAM would update my programs and why is the AAM not updating my Lightroom from 4.3 to 4.4.  Is it because camera raw updated and it is erroneously reporting that Lightroom has been updated?
    I have never used a beta or RC version of lightroom on this computer, only final products and updates that have been provided with creative cloud.
    Is Lightroom a program that you have to manually update outside of creative cloud application manager? That doesn't make sense to me since it is one of the programs included with the subscription and was installed with the application manager.
    My hopes are that I'm not the only one having this issue and by posting this Adobe becomes aware of this.

    Thanks for the reply. 
    To clarify for the community and to make sure I understand you (Adobe Staffer) correctly you are saying right now the current fix action (update path) is for us to update the same way we were if this was a stand alone lightroom install outside of creative cloud and seperate from the Adobe Application Manager.  Which is downloading the 427MB file from the Adobe website and installing/updating?
    I just want to verify before I do this and it causes future conflicts with my subscription and future updates. 
    Thanks for the help.

  • Creative Cloud application don´t show any desktop software. I´m not able to update my CC software

    My Creative Cloud application don´t show any sofware. I used it before and was good.
    I uninstalled and install again. Creative Cloud continues white.
    I´m using windows 8
    Best

    Best have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

  • I need to reinstall many Creative Cloud applications, but I am unable to do so

    I need to reinstall many Creative Cloud applications, but I am unable to do so because I am told the Application Manager is damaged. I have reinstalled it, but the problem continues.  Any helpful ideas? I am using MAC OS X LION Version 10.7.5
    Thank you
    Beth

    The CC has been activated twice In the months of June & July this year. To install & activate it for third time.
    You need to deactivate it from PC,
    When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from preinstalled machine, Open any Adobe CC application > Help Menu > Signout.)
    Next it will allow you to activate on your new machine,
    Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
    It will reactivate the CC on the first machine.
    You have already deactivated it from one machine, hence you can activate it on third computer.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
    In case the is still not resolved, please contact Adobe at
    http://adobe.ly/yxj0t6
    Regards,
    Rajshree

  • How can I know about the latest updates / versions which when available for all the CC products, without having to install and check it with the Desktoip Creative Cloud Application ?

    How can I know about the latest updates / versions which when available for all the CC products, without having to install and check it with the Desktoip Creative Cloud Application ?

    Thanks for looking into this Jeff!
    I work with an Inventory module software and is responsible for software detection across several computers. Once an updated version comes up, I update our database with latest software details to get it detected if installed on any machines.
    The problem tracking updates with Desktop Creative Cloud Software are;
    1)We have to have it installed with the CC applications in-order to get the notification of the latest updates and have to check everyday.
    2)Only relates to the latest updates, so in-between we may miss a prior update unknowingly.Hence, the remote machines having those updates may not get  detected with the software version update which would create problem in reporting.
    3)For all CC products, there is no base or previous updates available for installation if we miss one.
    I went through the Adobe Products Update pages [Product updates] which holds good when it comes to Acrobat and Reader software which I follow to track down any newer updates but this is inconsistent when it comes to CC products like in After Effects CC, Dreamweaver CC etc...
    So overall to be very specific, is there any one channel I can follow to get the notifications only for the updates on CC products and then may be I can rely on Desktop Creative Cloud for installation if not available anywhere like in product update pages of Adobe ?
    Regards,
    Subrat

  • Unable to install Creative cloud applications

    I just installed Mavericks on a iMac 21.5 2.8 Quad I7 computer. I also tried to install Adobe Creative cloud application and it errors out everytime.
    The error code is as follows_
    Exit Code: 7 please see specific errors below for troubleshooting. For example, ERROR: DF024
    error(s) Payload: adobeColorCommonSet CMYK CC 5.0.0.0
    Unable to preserve original file at "/Library/Colorsync/Profiles/Profiles" (seq 21)
    Anyone know how I can fix this?
    Thanks
    KW

    Perhaps something is either corrupted or off on permissions?
    Try running repair of permissions and see if it goes OK after that.

  • The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this

    The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?

    Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.

  • When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

    When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I am unable to install my Creative Cloud applications

    To add to the confusion: I have the full Creative Cloud installed since its first inception in 2012 and I'm a paying member. Now I cannot install lightroom or any other program that I should be able to install according to the downloadcentre, the AAM just doesn't want to install them whatever I try. I even tried yelling very loud and expressing my discomfort in very explicit terms but as usual it just did nothing. So now I'm asking you, dear adobe servicecenter, can I please get a program that actually gives me what I pay for?
    Windows 7 x64 -32 GB memory, some 11 TB diskspace and adminrights granted to the AAM.

    Wiko1967 it sounds like you are clicking download on the download center page at https://creative.adobe.com/.  Please try using a different browser and try again.  You should be prompted to download and install the Adobe Creative Cloud application.
    You can find more details on how to install your applications at http://forums.adobe.com/thread/1234831.

  • InDesign refuses to update via Creative Cloud - each attempt fails within 30 seconds - no problem with other items - any suggestions?

    InDesign refuses to update via Creative Cloud - each attempt fails within 30 seconds - no problem with other items - any suggestions?

    What is the error message you receive?
    There is a manual way to do updates - All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

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