Unable to turn on auto sync using link for windows

When trying to select files to auto sync, I am unable to check the boxes. What can be causing this and how can I fix?

Hi dtomp79,
Welcome to the support community!
Which type of files are you trying to synchronize automatically? Media files or organizer data from Microsoft Outlook? Are you able to manually sync these files with the automatic sync check box not selected?
I look forward to your response.
-FS
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