Unable to UNINSTALL "hp Color LaserJet CM1312 MFP Series" from Windows7 64bit OS on HP-8730w

i am unable to UNINSTALL the "hp Color LaserJet CM1312 MFP Series" from Windows7 64bit OS installed on HP Notebook 8730w Mobile Workstation.
If i click the uninstall button using the original printer driver CD, nothing happens; no error messages either.

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Similar Messages

  • HP Color LaserJet CM2320 MFP Series PCL 6 - Colour Priniting Issue

    Hi, 
    We have a HP Color LaserJet CM2320 MFP Series PCL 6 at work and it has started to print incorrect colours, when printing a document that should come out as grey and red it comes out as green for the grey and yellow for the red. Some of the cartridges are getting low but none have run out so not sure what to do. Can someone please help as we have things we need to print but they are not printing correctly.
    I did try calloing for support hbut after speaking to two sets of people I got put back onto the voice active service whcih just took me around and around in circles and didn;t get me to human being so I gave up.
    Thanks
    Dee

    HI DeePure, 
    Print out the supplies status page, and let me know if all the colors print correctly?
    Do you have an extra set of cartridges we can use to troubleshoot with?
    Print the supplies status page
    Follow these steps to print out the supplies status page from your printer.
    On the Printer’s control panel, press the Setup button.
    Press the down arrow to highlight Reports , and then press OK .
    Press the down arrow  to highlight Supplies Status Page , and then press OK .
    Figure 1: Supplies Status Page
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • Is there a univeral printer driver for HP Color LaserJet CM1312 MFP on Windows 7 64 bit?

    I had bought a HP Color LaserJet CM1312 Multifunction Printer last year - up to now I could print out via the computer of my doughter (Windows XP), but now this computer is bugged and I would like to be able to use also my own Windows 7 64 bit Computer. Unfortunately the "Full solution" does not work at all, while there also appears to be no Universal Printer Driver for my special printer. In other words: I can´t use the printer and I am upset (HP at its best?).
    Is there any way to get a printer driver that does what it is supposed to do?
    Despaired...
    MKunst

    Have you tried downloading and installing the drivers from here?
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18...
    //Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
    I am an HP employee!!

  • HP Color LaserJet CM6040 MFP Series

    hello
    Was ist dad für ein Fehler?
    32
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    09:56
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    114152
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    52.081.2
    Paper late jam between sensors D and F           0501001A020200080011A122B
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    114150
    13.05.00
    52.081.2
    Paper late jam between sensors D and F           0501001A020200080011A122B
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    06:57
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    Hi,
    You might have more luck on the bussines forum, this is the consumer forum and your unit is considered a bussiness unit, so the bussiness forum might be a place where you get a better answer.
    Find it with the link below.
    http://h30499.www3.hp.com/
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

  • HP Color Laserjet CM1312nfi MFP cannot scan

    Dear HP support,
    I use a MacBook and my printer is an HP Color Laserjet CM1312nfi MFP.  When doing the HP setup assitant I connect the printer to the MacBook with a USB cable but the assistant does not recognize the printer and I cannot carry on with the setup process.  What do I need to do?  My OSX version is 10.10.2
    kind regards.

    Hi,
    Scanning is no longer supported on Yosemite, only printing and faxing are available for the operating system as you may find listed by this chart for the HP Color LaserJet CM1312 MFP Series:
    http://support.apple.com/en-us/HT201465#HP
    The HP setup assitant is not a part of the software provided for 10.10, it is intended for older verisons of the OS and therefore it does not work
    You may try the 3rd party Vuescan scanning software which seems to support your scanner with no need for any other driver:
    http://www.hamrick.com/vuescan/hp_laserjet_cm1312.html
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • I got a Color LaserJet CM2320nf MFP and I would liket to lock it down when it is not in use.

    Hello.
    Is there some kind of pincode I can lock it down with? So that a unatuized person can´t copy ore fax?
    /Magnus

    You may most likely need a HP Toolbox FX to configure the settings and put password protection.
    Open HP ToolboxFX in one of these ways:
    In the Windows system tray, double-click the HP ToolboxFX icon ( ).
    On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), clickHP , click HP Color LaserJet CM2320 MFP Series , and then click HP ToolboxFX .
    -=CHRIS=-
    Please click kudos if you are happy with my response

  • Hp color laserjet pro mfp m177fw (Cant open SCANNER on computer)

    Hi there,
    I am using a desktop 27 inch Mac with OS X Yosemite 10.10.1
    When I go to system preferences and click on printers/scanners I can see my mfp m177fw laserjet printer (wirelessly connected fine). But unlike on my Macbook Pro laptop on my desktop there is no SCANNER option to open up?  Thus I am unable to scan from the printer to this desktop. I have the latest HP driver installed on the desktop computer for my m177fw printer.
    Any ideas? Any help would be greatly appreciated
    thanks!
    Simon

    Hello @Simonjayh,
    Welcome to the HP Support Forums!
    I would like to assist you today with resolving the scan issue that you're experiencing since installing your HP Color LaserJet Pro MFP M177fw on your Mac OS X 10.10 computer. Can I please have you run through the steps below to get this product functioning properly again for you.
    Step 1: Uninstall Drivers:
    First, can I please have you click here and run through the steps provided to Reset the Print System on your Mac OS X 10.10 computer. Please refer to the section under 'Resetting the printing system in OS X Lion' as the steps are the same for your Mac OS X 10.10 Operating System. Resetting the Print System will remove every printer from your Print & Scan window on your computer. However, this does not uninstall the devices. Therefore, should you use other printers on your Mac OS X 10.10 computer simply ensure that they are plugged in with a USB Cable or Network connected and add (+) them back in. Do not add your HP Laserjet printer back in at this time.
    Next, please click here to access the steps on how to properly uninstall the Software and Driver Package for your printer. Once the website opens select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for your Mac OS X 10.10 Operating System. Once the uninstall has completed successfully, please proceed to the next step.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    Lastly, please click here to download the appropriate Mac OS X 10.10 Full Feature Software and Driver package for you printer. Once the website opens select the Download button on the top left. Once the Download is complete please follow the onscreen steps to reinstall you printer.
    Once your printer has been successfully reinstalled, please test the HP Scan functions again. For additional scan information, you may want to refer to : Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
    Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Can't install Color Laserjet Pro MFP M177fw

    I'm having trouble installing the drivers for my new Color Laserjet Pro MFP M177fw AIO printer.  I'm using a Sony Vaio VPCX118LG running Windows 7. I initially successfully installed the software from the disk provided some weeks ago, and had the printer running satisfactorily.  About 3 weeks ago, I attempted unsuccessfully to install Office 2013 on the 32 system, and finally gave up trying and went back to Office 2010.  Since about that time, I've been unable to use either of my M177s (I have two printers in my two offices in different cities; the one in Sydnay is working fine with my HP Pavilion desktop up there, but now won't work with my laptop, as won't the other identical printer in Canberra). I've tried uninstalling the software (using the Uninstall utility on the disk provided with the printer) and reinstalling.  The install process seems to be proceeding normally but at about 99% complete stops with a message about a "Fatal Error".  When monitoring the process using the Windows dialogue, the failure appears to coincide withthe installation of the last driver (after the Scan, Fax, USB Printer, etc...the one called, "HP Color Laserjet Pro MFP m177fw"). I've tried downloading the installation files and drivers from the HP website and installing from the disk provided, but neither method works. Can someone there offer any help, please? Claude

    Hi ,  I think it's time to take the proverbial gloves off.  I suggest you try a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers.  Here's how:   Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again.  If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing.   Here's how to undo the above-noted MSCONFIG steps:  Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted.  If this approach falls short I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
    Once you fill out the online form to create your case you can choose from different direct contact methods. Best of luck, 

  • HP Color LaserJet Pro MFP M177fw - PostScript support?

    Hi,
    I'm looking to purchase a new printer/scanner/copier(/fax is a nice to have, but not mandatory), and I'm deciding between the following models:
    HP LaserJet Pro 100 color MFP M175nw
    HP Color LaserJet Pro MFP M177fw
    PostScript support is important for me, and I know that the 175 has this.  However, I'm not sure about the 177, even after digging through several web pages and documents.  Here's what I found:
    - The main specs page for the 177 says that it supports "PCLm".  I'm not familiar with this PCL variant, so I don't know how it compares to PCL5 or PCL6, etc.  I was unable to find more information on "PCLm".
    - The "Software Included" section of Page 2 of the PDF datasheet for the 177 mentions "HP PostScript" driver.  This is the only place where I've seen any potential indication that the 177 supports PostScript.  This section also mentions a "PCLmS" driver.  I could not find any further information on "PCLmS".
    - The  for User Guide the 177 only mentions PostScript in a section that refers to ePrint.  However, it does not imply that the 177 itself supports PostScript.
    - The Product Specifications page (in the Support section of the HP site) for the 177 has a "Printing Specifications" section which lists only "PCL3 GUI" next to "Device languages".
    I'm guessing that the 177 does not support PostScript, but does anyone have any more definitive information?  Also, is there a description of PCLm / PCLmS somewhere?
    Thanks!
    This question was solved.
    View Solution.

    Hi Clent
    Here is some information on both printers.
    Here is a url for the printer specifications for the Color LaserJet Pro MFP M177fw
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03901180&tmp_task=prodinfoCategory&cc=us&dlc=en...
    Data Sheet also.
    http://www.shopping.hp.com/shopping/pdf/cz165a.pdf
    Fonts and typefaces Depend on Operating System fonts and typefaces.
    Print languages
    PCLm
    Laserjet Pro 100 color MFP M175nw
    http://www.shopping.hp.com/shopping/pdf/ce866a.pdf
    Print languages
    HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), HP PCL 6, HP PCL 5c, HP postscript level 3 emulation, PDF (v1.7), AirPrint™ compatible
    Hope this helps.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Color LaserJet Pro MFP M177fw Scanning

    I bought and jsut setup an HP Color LaserJet Pro MFP M177fw.  
    We are a Mac household, and we connect via wireless to the printer, which works great. 
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    So I've bought a multifunction printer that doesn't scan.  Any help?  

    It doesn't scan?! 
    Below is the text from the first page of the first link one clicks on about this printer.  How _on earth_ is one supposed to deduce pre-purchase that it doesn't scan from the main menu?  Argh.  As an HP employee myself, this is aggravating in the extreme. 
    Ok, venting aside, this link <http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506#N229> is not offering a solution. 
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    ***  Start copied text from online website on HP printer ***
    This affordable HP Color LaserJet Pro MFP brings vibrant color printing
    in-house, and boosts productivity with Ethernet connectivity. Enable easy
    printing at work, home, or on the go with mobile printing features.1
    Print speed:4
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    Scan resolution: Up to 1200 x 1200 dpi (hardware); Up to 1200 x 1200 dpi
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    Copy resolution: Black (text): Up to 300 x 300 dpi; Black (graphics): Up to
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    Display: 3.0" LCD (color graphics)
    Standard connectivity: Hi-Speed USB 2.0 port; built-in Fast Ethernet
    10/100Base-TX network port; Wireless 802.11b/g/n
    Duty cycle:5
    Up to 20,000 pages

  • HP Color LaserJet Pro MFP M177fw screen frozen on hp logo and energy star icon

    My HP Color LaserJet Pro MFP M177fw screen is frozen on hp logo and energy star icon.  It has only printed the test page, and will not print otherwise.  I have tried unplugging for 60 seconds, and even uninstalled it and reinstalled it with the latest download - still no change.   None of the other icons outside the screen work either (home, help, etc.)  about all i can do is turn it off and on.  Also,  I obviously cannot make copies etc since I cannot access any of the functions. Please help! and thanks in advance!

    Hi , I read your post and see that the printer is frozen on the HP Logo and Energy Star Icon. I would really like to be able to help you resolve this issue.
    I have provided some steps to try to see if we can resolve this issue. Disconnect the USB/Network/FAX and power the printer on Standalone. Check and remove any packaging material inside the printer and toner. Do a hard reset to see if that will resolve the issue.
    Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
    Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
    This ensures the printer is receiving full power and may help this situation. If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord. Update the printer's firmware, make sure you run this through a USB connection. It may not detect the printer in this error state though. Software and Drivers. Select Option 2 and wait for the page to load and then select the link for firmware. I can send a private message with some another step to try.
    In the forum beside your handle name just click on the envelope to view it. How is the printer connected? (USB/Ethernet/Wireless) Please let me know the outcome. Have a nice day!
    Thank You.

  • HP Color laserJet CM1015 MFP printing problem

    Till now my HP Color laserJet CM1015 MFP printer was working perfectly and suddenly prints miss aligned colors. Each color prints a little bit below another. I uninstalled printer’s software and reinstalled again but it didn’t help. There is no error messages. Printer’s alignment didn’t help either. Can anyone help me with this problem?
    Inkjet and Laser Printer Supplies
    Printer Cartridge Recycling
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    Yes I solved the problem. I had to clean the registry of all information regarding this printer. During the installation I noticed interesting thing. The only installation that worked well was from the CD that came with the printer. I've tried downloaded latest version but it didn't install properly and have no idea why.
    Inkjet and Laser Printer Supplies
    Printer Cartridge Recycling
    http://www.cartridgeshop.com.au

  • HP Color LaserJet Pro MFP M177 Series Fax sends but won't receive faxes

    I can send faxes using HP Color LaserJet Pro MFP M177 Series Fax but I cannot receive them. I have faxed test pages and the setup is correct. Any suggestions?

    Hello DBrad8,
    Welcome to the HP Forums!
    I understand you're unable to receive a fax using the Laserjet MFP M177. I will do my best to assist you! First, I need to find out what type of added features do you have on your fax line? Please post these information on this thread.
    Do you have an answer machine on this line? If so, how many rings to answer is this set to?
    Do you have an Internet Service on this line?
    Please follow this entire HP document on Cannot Send or Receive Faxes. Run a fax test page and let me know if everything passed or if anything failed. I will be looking forward to hearing from you. Have a great day!
    I worked on behalf of HP.

  • Mac cannot detect scanner option on HP Color LaserJet Pro MFP M177fw after trying every method

    Hello,
    I have recently purchased the new printer HP Color LaserJet Pro MFP M177fw and I am having a lot of trouble trying to scan. I have spend hours trying to fix this.
    I have tried all the methods on this website, (trying through preview, printers and scanners (no scanner option showing) image capture, etc. I have also installed all the necessary drivers with no luck (CD and from HP website)
    Then I tried all the other methods that were listed, I have tried restarting, deleting drivers and proceeding through image capture, preview and sanner and printers,  it just does not have scan option anywhere.
    The printer is working fine though, and I am connected to the printer through wifi
    I do not know what else to try, please help.
    Kinds regards
    Zhanna

    Hi @student ,
    I see by your post that you aren't able to scan through the wireless network. I would really like to be able to help you resolve this issue.
    When you added the printer, did you add it as a Bonjour printer or did you have to type in the IP address and add it through IP Protocal? The reason I am asking is because when adding the printer through IP Protocal you can only print, your not able to scan with the printer added this way.
    Check the driver name that is installed for the printer. It should list just the printer's name. (HP Color LaserJet Pro MFP M177fw )
    Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
    If the printer name isn't listed properly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver. (you might have to click the drop down to select the printer's name to add it in)
    If you are still having issues, uninstall the printer software.
    Uninstalling the Printer Software.
    Repair the Disk Permissions on the Mac:
    Close all applications.
    On the Apple menu bar, click Go, click Applications and then click Utilities.
    Double-click Disk Utility.
    Highlight your hard drive/partition on the left.
    Click Verify and then Repair Disk Permissions.
    Restart the computer.
    Empty the trash.
    Reset the Printing System:
    Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
    Click the Apple icon and then click System Preferences.
    Click Printers & Scanners.
    Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
    Click OK to confirm the reset.
    Type the correct Name and Password.
    Click OK to reset the printing system.
    Then install the printer software again. HP Color LaserJet Pro MFP M176/M177 Series Software.
    If the issue persists, connect the printer directly to the Mac and try and scan through a USB connection. Just to rule out a network issue.
    Please let me know the outcome.
    Have a fantastic day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Color LaserJet Pro MFP M177fw

    I am unable to scan from a Color Laser Jet Pro M177fw to a Mac OSX 10.10.2. Any ideas or possible steps greatly appreciated.

    Hi,
    Please follow this document on how to scan in MAC
    http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M177-series/5303438/model/5303443/docu...
    hope this helps
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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