Unable to Uninstall, Install, nor Update iTunes

I'm seriously at my wits end with this, let me start by saying. Furthermore, it's rather disgraceful that virtually nobody helped me with this issue the last time I posted it. Regardless of such, back to the matter at hand.
I have been trying for months--MONTHS--to get some kind of progress on this. I am running on Windows 8, 64-Bit.
Every time I attempt to update iTunes from the Apple Software Update dock, it nears completion...then an exclamation mark in a red circle appears near both downloads, one after the other, and ultimately fails.
Yes, I HAVE attempted the "Download Only" button. Yes, I HAVE attempted uninstalling from the Control Panel, which leads to the biggest problem in that I can't remove the blasted program from there. I click uninstall, it blinks the "starting" box for a second, then nothing. So, I attempt through the "change" option, only to recieve the message that a problem occured during INSTALLATION. As this is Windows 8, the CleanUp Utility from before and Mr. FixIt both fail to install. So, I finally got ahold of Revo Uninstaller, and after that finally turned something up, it stated that the installation package was missing.
I've searched my computer for iTunes64.msi. It shows up in Regedit--but nowhere else. Speaking of, yes, I have tried the various Regedit sugessions of WOW 64 value changing and such. I've also granted permissions to Everyone on every Apple related file on my computer.
I repeat, I am running on Windows 8 64-Bit.
And please, please do not link me to Apple's site and suggest running from IE or Firefox, I have already tried that--and Google Chrome is my default browser for all, so I've tried from here, too.
I've looked around, and this seems not an entirely uncommon problem. However, none of the discussions bearing the same kinds of symptoms seem to ever be addressed. When iTunes NEEDS to be updated in order to sync with my iPod at all, this is nothing short of a crippling technical error.
Someone, anyone give me something to work with; this is nothing short of infuriating at this point.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
(There is also a link to the specific FixIt tool referred to above.)
tt2

Similar Messages

Cannot uninstall, install or update iTunes

Help!!
When I try to install the new version of itunes it tells me I need to delete the old verson first.
When I try to uninstall it I get the error message,
"the feature you are trying to use in on a network resource that is unavailable."
Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below. I'm at the end of my rope.

Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

TS3694 I am unable to view My Wish List on the ITunes Store After installing the updated ITunes. It shows an Error -1202 and says try again later. But it never works.

I am unable to view My Wish List on the ITunes Store After installing the updated ITunes. It shows an Error -1202 and says try again later. But it never works.

Hi Jen. My daughter just compleated her nursing program and is now working as a full time nurse. Focus and study hard and soon you will be there too. Now to the problem at hand. I have the same problem. I gave up on it and satisfied myself with my iPod without the upgrade. Reason being I've read so many posts of people having problems after the upgrade. But I'm sure other factors are involved. Nevertheless here is the fix most say works to solve the problem: What ever virus protection you have installed on your computer, disable it. Then try to install the update. After that enable the protection. I had Kaspersky, and it does it's job well. The thinking is, the virus protection is blocking the upgrade. Hope this works. Charlie

Hi. I iMac, Mac OS X 10.6.8 Lately it does not update the program. Writes the following: "Unable to install the update iTunes. An unexpected error occurred." What you need to do that right, that programs can be updated again?

I iMac, Mac OS X 10.6.8 Lately it does not update the program. Writes the following: "Unable to install the update iTunes. An unexpected error occurred." What you need to do that right, that programs can be updated again?

you will have the most up to date itunes available for your os 10.6.8. to get a newer version you will have to upgrade to a newer os.

Error occurred while installing the updates (iTunes)

Error occurred while installing the updates (iTunes)
Applies To: Windows | Windows XP | Programs
I am running Windows XP and trying to update to iTunes version 10.5 (from version 10.3.1.55) and I keep getting the following error message, ‘Error occurred while installing the updates. If the problem persists, choose Tools > Download Only and try installing manually’ which I do only to have the same error message pop up.

Look into what security software you are running and disable it and also go to apple.com/support and search for
itunes store connection issues by actually typing that into the bar next to support then scroll down to one of the TS articles and begin a jounrey of internet explorer configuration.
I have done the looking for you all:
http://support.apple.com/kb/TS1379
http://support.apple.com/kb/HT1527
http://support.apple.com/kb/TS1368
Here also is a video to help you first completely uninstall itunes you do not lose any of your music by removing itunes your music and apps and data are stored in your documents folder just uninstall iTunes.
http://youtu.be/3c90vXO8K5w

TS1609 Error when installing or updating iTunes on Windows 8

When I try to install or update iTunes, I receive a message to the effect that there has been a failure to install property. It is suggested that I verify that I have sufficient privileges to start system services??? I have full administrative privileges of my system. McAfee is not installed.
I've uninstalled and attempted to reinstall the latest version of iTunes several times with the same results. This all began with a simple attempt to update to version 11.0.3.42.
Any suggestions or help will be appreciated. Thanks.

Hi ladymelbo... You're digging up some old threads unneccessarily. While Safari might work for you it seems Apple are no longer interested in its development, it hsn't been updated in nearly 2 years. For those looking to download iTunes at this time the direct download links in the further information section of Troubleshooting issues with iTunes for Windows updates might be more useful.
tt2

You can not install the update "iTunes" [10.6.3]

Hi everyone, on my MacBookPro a few days ago the itunes suggest me an update to 10.6.3. After the verify procedure/download,as every time ,comes the windows within the installation info, but when i start the installation (from the button) comes a popup titled "You can not install the update "iTunes" ---- Unable to verify the update: This could be corrupted during download. The update will be downloaded and checked the next time you run Software Update. ----
...BUT NOTHING EVERY TIME SHOW ME THE SAME ERROR
Anyone kwon the solution ??
Thanks in advance..

I'd try updating using a .dmg installer downloaded from the Apple Website:
http://www.apple.com/itunes/download/

Installed new update iTunes Saturday - My file directory could not be found, so reset the directory path, 'it' asked me if I would like 'it' to re organise filing, I selected yes - Many tunes have been duplicated, some have disappeared. Any help?

Hi,
Installed a new update iTunes Saturday - My file directory could not be found, so I reset the directory path, and 'it' asked me if I would like 'it' to re organise my filing, foolishly (as a beginner, without checking) I selected yes - Many tunes have been duplicated, some have disappeared? Trawled through lots of misleading help files, mailed friends, tried many back routes into Apple web sites and they all wasted my time. Can anyone help?
I have discovered since then, that this resorce has been down over the weekend, which probably explains why I have had so many contradictory responses, so apologies if you all know what the prolem is.
My question is, my TIME MACHINE (which has not been used yet) was tried but looked nothing like that of the U Tube demo, so I am assuming that it needs setting up, however, it has been saving, I just do not know how to recover the data. Can anyone help?
Regads,
Cyfrommayo

(If you have a Time Machine backup, go to your User folder/Music/iTunes and select iTunes. Enter Time Machine and go to a backup of iTunes before the above happened. Then select 'Restore' on the bottom right.)
Eric,
Many thanks for your help.
Apologies for not being as skilled as you. I am unable to see what you are saying, can I ask, should I be in TIME MACHINE when I go to User folder/Music?iTunes or iTunes or Finder?
Cyfrommayo

Entry point not found after installing last update (itunes 11.1.4.62)

itunes just prompted me to install an update, so I did. Now I can not open iTunes at all. I recive the following message:
iTunes.exe - Entry Point Not Found
The procedure entry point
?videoTracks@QTMovie@@QBE?AV?$Vector@VQTT
rack@@@***@@$0A@VCrashOnOverflow@2@@***@@XZ
could not be located in the dynamic link library :\Program Files
(x86)\Common Files\Apple\Apple Application
Support\WebKit.dll
I have already tried to restart, and repair both iTunes and Apple Application Support.
I had no problems prior to installing the latest update. What can I do?

iTunes.exe - Entry Point Not Found
The procedure entry point
?videoTracks@QTMovie@@QBE?AV?$Vector@VQTT
rack@@@***@@$0A@VCrashOnOverflow@2@@***@@XZ
could not be located in the dynamic link library :\Program Files
(x86)\Common Files\Apple\Apple Application
Support\WebKit.dll
Try the following user tip:
iTunes for Windows 11.1.4.62: "The procedure entry point: ?videoTracks@QTMovie@ [...] could not be located ..." error messages when launching iTunes

Trouble installing new updates, iTunes 8.0, java, security up 2008-006 ppc

it will not install any of the updates... iTunes 8 java update or the security i get a message about not having permission to write to folders when i have full admin privileges
_I get an error message:_
Make sure you have permission to write to /Library/Caches/com.apple.SoftwareUpdate/content/downloads/01/22/061-4745/KYwQP nY2dPTsCtWk28ChF8MZgwqrh7L2gH, then try again.
Make sure you have permission to write to /Library/Caches/com.apple.SoftwareUpdate/content/downloads/14/31/061-4471/hqHbz HLQ9cN25y6cx9CsXYqHXnB5cKSL8j, then try again.
Make sure you have permission to write to /Library/Caches/com.apple.SoftwareUpdate/content/downloads/43/40/zz061-_5456/Nq JjWzGN2pqKPmntm7tGqHqdLfZmkV88KQ, then try again._
I have looked for these folders and have got into library,cashes... until i get to the folder after downloads and there isn't one called 01, 14 or 43. I am confused as to what to do next??

Do not make your Mac bite off more than it can chew: do one update at a time. Some general guidelines on updating:
There are no guarantees, but following this procedure when installing updates and upgrades on your Mac, or even re-installing them, will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
The 10.4.11 Combo Updater for PPC Macs is here: http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411comboupdat eppc.html
And for Intel Macs: http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411comboupdat eintel.html
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
More information on using Software Updater here:
http://support.apple.com/kb/HT1338
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.10 to 10.4.11. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari. Remember: Tiger up to 10.4.10 used Safari 2.0.4 or, if you downloaded it, Safari 3.0.3 beta. Safari 10.4.11 used Safari 3.0.4 which was not a beta. If Safari 3.1.2 on 10.4.11 is not the fastest browser you have ever used, then something is wrong!
Moreover, trying to revert to Safari 3.0.4 (or worse still, version 2) when running 10.4.11 or 10.5 can have repercussions, as Safari 3.1.1 uses a completely different webkit on which other applications like iChat, Mail and Dashboard Widgets etc also rely, and may entail you having to reinstall an earlier operating system.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party ad-on. Two such add-on that have been frequently mentioned here for causing such problems are Piclens and Pithhelmet. If you have them, trash them.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).

Unable to uninstall older version of itunes

Help! I'm trying to update my iTunes to the latest version, but i've gone from bad to worse.
I"ve downloaded the itunessetup.exe, but after going through a few paces I get this error message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below. User source: (then there's a drop down that gives me two choices) C:\Documents and Settings\John\Local Settings\Application Data\Apple\Apple Software Update\ OR C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 7.4.3.1\
Whichever I pick, the result is the same, another error message, which says: "The path '(it repeats the path i listed above)\iTunes.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder fron which you can install the product iTunes.
When I close those boxes, i get another error message that says "The older version of iTunes cannot be removed. Contact your technical support group."
So, I'm guessing that the problem has to do with removing the old version.
I have tried going to my "Change or Remove Programs" function. But when I try to remove iTunes, I get the original error message again ("The feature you are trying to use is on a network resource that is unavailable, etc ...).

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Unable to watch rental, have updated Itunes

I have watched many rented movies on Itunes, but when I try to watch my most recent download, the video window pops up showing a black screen, it plays less then a seconded of sound, and then itunes freezes. I updated Itunes and I still have the same problem.
I am able to watch other movies that I have bought from I tunes. It seems to only be my most recent download.
Could the down load be corrupt? Is there a way for me to try re-download the movie?
I now only have 22hours to watch the movie, and I don’t think I’ll have time latter to day to watch the movie, is it possible to get my money back?
Thanks

kidovate wrote:
"We could not complete your iTunes Store request. An unknown error occurred (5103)."
go here: _*Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod*_
expand all sections and scroll down until you find your error message.
follow the troubleshooting instructions.
JGG

Unable to uninstall/install itunes 10.7

about a week ago i had this problem and it was resolved...now it has happened again...i tried running installer clean up but go a script error...i also tried running microsoft fix it, and it ran over 3 hours with no results...please help again! thank you soooo much..i got a notice to uninstall itunes 10.7 and apple mobile...cannot remove or install either!

ran the msicuu dated 1/7/2004...it deleted itunes...HOWEVER...the itunes icon is still on my desktop and i can access it...when i tried to download 10.7...once again it would not let me & said need administrators permission or itunes support....i then searched again and found the msicuu from 9/27/12 that you helped me with...tried running it...go the script message you mentioned: 800A0046...B NOIR...have i just screwed everthing up beyond repair??

N900 - cannot uninstall, install or update applica...

this is also with the application "rootsh".
I downloaded "rootsh 1.5" via appl.manager.
then "Unable to install 'rootsh' " popped up.
the log-file says: apt-worker: Not handling unrelated package recorder. required disk space: 3156
firmware: 1.2009.44-1 (cannot update this either)
thank you for your help!
kind regards from unfreezing germany
j.

Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Unable to uninstall Apple Software update

Everytime i try to uninstall it i keep getting There is a problem with this windows installer package a program for this install to complete could not be run I have tryed reinstalling itunes and such etc etc i can remove everyhting else but Apple soft ware update:( PLEASE HELP ME!

Take a look at this link,

Unable to Uninstall, Install, nor Update iTunes

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