Unable to uninstall iPod software

When I try to install iTunes 7 I get a message stating "The installation cannot directly upgrade the version of iPod software found on this computer. Please uninstall the iPod software and try again."
For some reason my computer will not allow me to uninstall all of my iPod software. I've even tried going to the Task Manager and end the ipodService.exe process and I still can't uninstall the iPod software.
I, therefore, can't install the new iTunes and get my music that I've purchased. I've completely uninstalled my older version of iTunes.
Can anyone help?

Go here, roll down to "Clean up iTunes installer files on the computer" and instead of removing itunes remove ipod updater from the list http://docs.info.apple.com/article.html?artnum=93976

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Windows error after uninstalling ipod software

Hope someone can help. I recently un-installed ipod software due to problems on computer. Anyway since I uninstalled the software I no longer have acces to my CD or DVD drives they show an error message of code 41 that states the device driver was loaded but no physical device is present.
I know the physical device is there. Was wondering if anyone may be able to help, i am running winxp home. I checked micro web site they say remove upper and lower limits in registry. but not specific to IPOD. Seems odd i would uninstall ipod software and my dvd or cd no longer exist? was gonna try re-installing software and see if it helps but was hoping for an experts opinion first.

uninstall the drivers for the CD and DVD drives in control panel and system and let Windows refind them. Also you could reinstall Itunes and Ipod and just let them be.

Uninstall ipod software

I've just downloaded the 7.0 version of itunes. When I go to setup it tells me I need to remove my ipod software to continue with the setup. I have a 3rd gen ipod (one with the 4 buttons across the top of the wheel). I have gone into the control panel to remove the ipod software which it will do for all but one portion. I have also done a search manually and tried to delete all ipod files that way. But for some reason not all of them allow me to delete them. Whats up with that? How do ensure all ipod software is deleted?
thanks in advance

I have gone into the control panel to remove the ipod software which it will do for all but one portion.
are you getting an error message when you try to uninstall one of the ipod updaters? if so, what does it say?

Unable to uninstall Palmdesk software

Dear Friends
As recently, i have installed, Palmdesktop software in my laptop, while installing, i have skipped the registration part, which includes serial no of handheld and OS versions etc. Anyway after installation, i was unable to synchronizehandheld with laptop and Error as "The Instaap.exe apllication error". Then while unstalling, error as "Error No :- 0x80040702 & Failed to load dll: Palmdevc".
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Post relates to: Palm m130

Click on the following link to the kb.palm.com webpage for the article regarding how to Find your serial number on the handheld.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=978
Here are the "clean" uninstall instructions for Vista.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your palm desktop from the CD and do a hotsync. If it asks
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Unable to uninstall C4385 software

I have an C4385 that some loses wireless connectivity with my Acer Aspire One. I have to uninstall the drivers and reinstall to get it running again. Now the HP software will not uninstall. The HP uninstaller doesn't work or is missing, somehow. I cannot get rid of the software through the control panel. Running Windows7
This question was solved.
View Solution.

Sorry that you are having a problem uninstalling the printer.
Try to perform a L3 on the printer and see if it uninstalls.
http://www.out-of-warranty.com/three-ways-to-uninstall-and-reinstall-hp/
Do NOT perform a L4.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

Unable to uninstall Apple Software update

Everytime i try to uninstall it i keep getting There is a problem with this windows installer package a program for this install to complete could not be run I have tryed reinstalling itunes and such etc etc i can remove everyhting else but Apple soft ware update:( PLEASE HELP ME!

Take a look at this link,

Installation cannot directly upgrade version of iPod Software... Uninstall.

I cannot get iTunes installed! I get an error every time I try... Please uninstall iPod Software but I can't because it's not under program files yet it is still under Add/Remove Programs. When I click uninstall in Add/Remove something quickly pops up that looks like an uninstallation but nothing happens the ipod software is not unsinstalled even if it is there... help?
Windows XP
Windows XP

I have experienced the same problem and am frustrated in not having found a fix yet. I've sent a message to iTunes since the inability to upgrade the iPod software affects my ability to play purchased music on my iPod. In other words, I can't do it now. if I hear back from iTunes on how to fix it, I'll let you know. Can you please do them same if you get an answer?
Thanks

Unable to uninstall ATG 9.4 CRS from windows 7 - 64 bit

Hi,
I am trying to uninstall ATG9.4 CRS from Windows Add/Remove programs. But I am getting the below error in pop-up and unable to uninstall the software.
Win64 not supported
The author of the package you are installing did not include support for this platform.
Also I tried to uninstall from ATG9.4 CRS directory, still getting the same error.
There was a recommended settings option was shown to uninstall on click of the Uninstall from Add/Remove programs. But still getting the same error.
My OS details:
Windows 7 64 bit.
Java version - jdk1.6.0_45
Please help me in uninstalling this software.
Thanks

Hi,
you can try below work around, i recommend not to perform this directly on production, try this in dev machine first.
force uninstaller to use 32-bit jre:
1. copy jre to the system
2. run >"Uninstall.exe" LAX_VM <path_to_jre>
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Suman Vasireddy
Please mark any update as "Correct Answer" or "Helpful Answer" if that update helps/answers your question, so that others can identify the Correct/helpful update between many updates.

NSU unable to uninstall

Running Windows Vista Ultimate edition, i am unable to uninstall nokia software updater.
when uninstalling, i am told that it cannot find "nokia software updater.msi" despite the fact that i can physically see the file and select it!
any ideas?

same prob for me, "nokia software updater.msi"...
/discussions/board/message?board.id=pcsuite&message.id=17659
still haven´t been able to uninstall...

New itunes/ipod software blocks Internet Explorer (IE)

I have new ipod (30 GB) for Xmas, which comes with new software and recommends installing it, even if you have it already for better performance..., but it blocks connection to Internet among many other problems caused to many other users.
Is any way to fix it or have to wait until new software is fix?
Between all many bigger problems I read I did not see this.
Check settings deeply by myself first and then with IP: PC not shows any signs of changes on settings, modem works properly and my other computer was able to connect to Internet. We conclude it was no problem of connection with IP system or hardware, was with any new software update or program installed yesterday as itunes, real player or windows media player.
Then uninstall ipod software and after restart was able to reconnect to Internet.
Reinstall ipod software to see if now all works properly but not, same problem again, so I have to uninstall again new ipod/ itunes software, just hope Apple fix it or be able to use old software with new ipod.
Before have a shuffle only .
Does old itunes software should work in the same way for both, right?
Because I am not using new again until is fix.
Reading all problems everybody else has I am very lucky, not lost previous songs and was able to install and download songs to ipod from itunes, real player and windows media player. I did not try quick time yet.
Thank you for any help.

bcr88
I'm assuming you haven't gotten any help with this problem?
So perhaps I can revive a little activity here ... I have the same problem, but with a twist:
1) From behind my corporate firewall, I can do all sorts of "iTunes things" such as access the iTMS and download purchases. And, of course, I can access all sorts of other services on the internet via the firewall just fine (so obviously my proxy settings are correct).
2) From behind the firewall, if I connect either my 5th gen iPod or 3rd gen Nano and the iPod firmware is out of date, I'll get the message saying there's a newer version of the s/w ... and if I click "Update" I'll then get a dialog saying "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
3) From outside of the firewall (with proxies turned off), the update works just fine.
This seems to point to iTunes (7.6.1) as having a problem with negotiating a firewall for the download service only.
Hoping someone from Apple is listening and replies with some clues to fixing this ...

HT1925 My ipod is not showing up when I have itunes up. I was told to remove itunes and reinstall however. I receive a message with unable to uninstall the Itunes. It states "could not open key HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\(915DA835-02FE-

can someone please advise on what I should do? unable to uninstall the Itunes. It states "could not open key HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\(915DA835-02FE-4953-92FA-624BDF5D 85AB) VEIFY THAT YOU HAVE SUFFICIENT ACCESS TO THAT KEY, OR CONTACT YOUR SUPPORT PERSONNEL, Which i did . I contacted the apple support and they could not help. has anyone gotten this error? Did some research some results show that this has occurred during updates on the itunes but has not seen how to successfully uninstall without getting this error. I attempted to use the control panel and uninstall but it provides me with the same error all the time. I NEED SOME Answers on this issue. Can you please help?!

Perhaps try the fixit from the following Microsoft web page. (Try the "problems uninstalling" option.)
Fix problems with programs that can't be installed or uninstalled

Unable to uninstall QuickTime and Apple Software Update

HELP US
This is really screwed up. I got the notice to update to 10, ran the update, threw an error about looking for a file, quicktime.msi. Nowhere on my machine. I followed the troubleshooting tips. I am now unable to uninstall Quick Time, still looking for the quicktime.msi. Unable to uninstall the Apple Software Update, looks for applesoftware.msi. I spent 3 months moving my entire music directory to itunes, now I cannot update/add music to my wifes ipod, or my mother in laws ipod, both 8 gig and now I am not sure if I want to get the 32 gig ipod touch. When I try and download version 10, once again it looks for quicktime.msi, cannot find it, fails to install quicktime and of course itunes does noT install. Now what? anybody got a copy of the two .msi's?
Is there anyone out there from apple to help us?

Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* and QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Unable to update or reinstall iTunes or iPod software

I hope someone very knowledgable can help me with my dilema-
it appears that the driver for my iPod has become corrupted,
since all my songs no longer will display on it. I've attempted to
update and reinstall both the iTunes and iPod software, but each time
results in "1607: Unable to install the InstallShield Scripting Runtime."
I went to InstallShield's site and the Microsoft knowledgebase,
but nothing attempted so far seems to correct the problem(s).
Does anyone have any solutions? Please help!
HP Pavilion A650Y Windows XP Pro SP2
HP Pavilion A650Y Windows XP

The files that won't transfer are designated as AAC audio files; they have a bitrate of 128kbps w/ a samplerate of 44,100 KHz. I have other AAC as well as MPEG audio files in both the iTunes library and on the iPod that transferred and play w/o any problem. Have you or anyone else ever encountered while transferring songs to their iPod the message "Some songs in the iTunes library were not copied to the iPod because they cannot be played on this iPod." ????
~Richard~
HP Pavilion A650Y Windows XP Pro SP2 - iTunes 6.0.4.2 - QuickTime 7.1 - iPod 1.3<<br>

ERROR 1639 when trying to uninstall iPod update software

" - invalid command line argument. Consult the windows installer SDK for detailed command line help."
What on earth? After installing all the required software to use my new iPod Nano, it still would not work. Tried everything including uninstalling the software to try again..wouldn't let me uninstall it!?
I previously had a iPod Shuffle that worked perfectly, but was stolen, hence replacing it with the Nano. I wondered if this software was unsuitable for this model. Either way Im clueless as what to do next, any suggestions welcome! I feel like dropping something hard and pointy onto it from a great height!

I think something of that sort happened to me but then I solved it... the mater was that I had USB ports on the front and on the back of the computer (where you turn it on) and I was connecting the iPod on the front and a pop up of that sort appeared... I tried connectiong it on the back and it worked just fine...
I really hope this helps..

...please uninstall the ipod software and try again...

I cannot get itunes 7 to install. Everytime, I get:
This installation cannot directly upgrade the version of ipod software found on this computer. Please unistall the ipod software and try again.
I have, to the best of my knowledge, removed every bit of ipod software, files, folders on my computer. I uninstalled itunes and tried to download and got the same error.
I then reinstalled the ipod software I had from '05 and itunes 4.9 automatically installed. Finally, in re-uninstalled EVERYTHING and tried again and got the same error message.

I cannot get itunes 7 to install. Everytime, I get:
This installation cannot directly upgrade the version of ipod software found on this computer. Please unistall the ipod software and try again.
it's plausible that there is still skunky ipod software installation configuration information on the PC.
download and install the Windows Installer CleanUp utility. use it to remove the installation configuration of any entries (in the Windows CleanUp list) called "ipod for windows [date]" or "ipod updater [date]".
Description of the Windows Installer CleanUp Utility
does an itunes install go through properly after that?

Unable to uninstall iPod software

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