Unable to unlock Asha 210

Hi,
I've been around the houses with Vodafone for weeks now trying to unlock an Asha 210 from their network. One bright spark at customer services suggested there may be an issue with the phone's design preventing me from entering the Vodafone unlock code in a format the phone will recognise. For example, he suggests that the "p" and the "w" required for the code, when entered on the QWERTY keyboard, may not be the "p" and the "w" the phone expects. Instead he said something about pressing and holding the * button, which doesn't work as he hoped with the 210. Anyway, I barely understand what he was saying really but does it sound like he might be right? Has anyone any advice?
best
J

P(ause) and W(ait) are the third and forth character on the button Star, normally with a Nokia Series 40 phone like yours. However, with a QWERTY phone like your Nokia 210, you push the w and p directly. Just to enter a number and play around to get used to it. Now, when it comes to the unlock procedure – I have no idea (because I am an end-user like you): Normally, you
insert a different SIM,
push the soft-key ‘Unlock’, and
enter #pw+…+.# like you would dial a number into that number field.
From your description, you are not able to do so. Please, go for a camera with auto-focus and make a screenshot at that stage, after entering that hash character. Attach this screenshot, here. Perhaps we are able to determine the state of the input field together (123 mode, abc mode, …).

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