Unable to unlock iphone 4

I need help guys!!
I was given an iphone 4, and it was on a telstra carrier. Telstra offers a unlocking service online. The instructions said to wait around 3 days and it will send a confirmation email. I waited a week and didn't get anything, so i proceeded ahead. I connected my Iphone 4 to my laptop, backed it up, restored iphone (with my new SIM card inside). On the first attempt nothing work, so i did it a second time. On the second time, a message came up from itunes on my computer saying something like "Congratulations, you're Iphone has been unlocked" or somethine along those lines. When i started using my Iphone, it was still connected to Telstra and not my new carrier.
Any help will be appreciated

If you're still connected to Telsta, a Telstra SIM card is still installed in your phone. Install the correct SIM card from your new carrier. If the phone were still carrier locked to Telstra, you would get a message that the SIM card from your new carrier isn't supported.

Similar Messages

Unable to unlock iPhone 5 while phone is locked in VoiceOver mode.

Used the accessibility VoiceOver feature for playback while driving. Was unable to unlock phone. Pressing the triple-click feature did not work. The timeout feature disabled the phone from 1 to 60 minutes with each unsuccessful pass code attempt. Dreading having to reset my phone I connected to iTunes. I was able to turn off the VoiceOver feature using the configure universal access feature and unlock the phone.

I own my iPhone 5 since it first came out in fall of 2012. I have never had an issues with the phone dropping WiFi until last month when two weeks into my biling cycle I have received notification from my carrier that I've burned through 75% of my 2G data plan. At first I thought that maybe I have left some apps running and didn't pay attention to what was occuring. So during the next billing cycle which started 10 days ago, I reset the cellurar data usage legend on the phone and kept a close eye on data usage. My phone is on wifi 99% fo the time. When I am not of wifi I only refresh my email account and check the weather. Prior to the last month, I usually use about half a Gig a month. As I've tracked my data usage with my carrier this current cycle, I found there are numerous cellular data usages during the time that I was connected to wifi. I find myself turning off my cellular data which is ridiculous. I know it's not my router, because when I used my friend's wifi, the phone still registered cellular data usage. It was all small amounts during each time, but 10 days into my billing cycle and my phone burned to 1G of data!! I still have 3 weeks of cycle to go. I've also completely rebooted my phone by erasing and reinstalling the iOS. Which btw, did not help. I cannot believe that others have reported this issue and Apple hasn't addressed it yet. The phone seems to be dropping wifi when in sleep mode. This is not normal as I've owned the phone for over a year and haven't had any troubles until last month. Does anyone have any updates on how to deal with this issue without replacing the phone?

Unable to unlock iPhone 4 from Telstra

Help desperately needed to unlock iphone my son's iphone before school starts?
I have an iphone 4 bought through telstra a few years ago. The phone is in perfect working order. I gave the phone to my son and also put him on a telstra plan that expired in december (2013). Due to my ever increasing dissatisfaction with telstra, I decided to put him on pre-paid with another carrier (Optus) and I have been having nightmares ever since trying to get the phone unlocked from the Telstra network. Now school is about to start again and I really need him to have this working for safety and security. Here's what I've tried;
2 weeks ago, called telstra and they confirmed that they "unlocked" it and just to follow all the usual instructions in this thread, wait 72 hours etc (see below), no service
72+ hours later plugged in to itunes, nothing. Tried several more times over the next few days, nothing
removed SIM, restarted phone, nothing
went to optus store, removed SIM, inserted other SIM in iphone and it worked
put our SIM in store phone and it worked. Optus said to go back to telstra and repeat the process
went to telstra.com.au/unlock, to try to 'unlock' it again. Followed all instructions, waited 72 hours etc, nothing
repeated the above another 72 hours later, nothing
plugged in to latest version of itunes, backed up, restored default settings, nothing
plugged into different itunes account/computer, nothing
went to the Apple 'about unlocking' page and followed the instructions, nothing
posted help request to Telstra corwdsupport, Telstra emplyee responded with "At this point I would suggest contacting Apple directly and asking them for support. The reason I suggest this is because an unlock request from Telstra is simply us recording the IMEI number, checking its one of ours and then sending it to Apple to process."
After all this, the phone is still locked to Telstra and school starts tomorrow.
Can anyone in the Apple support community offer any insight?
Or can anyone from Apple please respond privately so that I can give further details in order for Apple to confirm whether or not the request to unlock has been received at Apple.
Any help, greatly appreciated.

If you're still connected to Telsta, a Telstra SIM card is still installed in your phone. Install the correct SIM card from your new carrier. If the phone were still carrier locked to Telstra, you would get a message that the SIM card from your new carrier isn't supported.

Unable to unlock iphone even if itunes password is correct

Hello, I recently changed my itunes password but after my phone went to a lockscreen i am unable to unlock it using my new itunes password. I am sure the itunes password is OK because i am able to log in to icloud and even to the itunes applicaton on my PC but i am still unable to unlock my phone using the same, new password.
Please help!

The unlock code for your locked screen is not the same as your iTunes password. It is usually a 4-digit code that is a different sequence of numbers.

HT1414 i downloaded the ios7, now i cant swipe to unlock my screen, when i go to itunes and click restore iphone it says i have to get into iphone and switch off location services, but i Cant as i am unable to unlock iphone. And my lock button is broken..

i downloaded ios7 my iphone 4s now isnt working i am unable to slide to unlock my iphone, yet my lock button at the top of my phone is broken and has been for sometime so i have been using the accessibility feature to lock and switch off my iphone i can still click on this button and i can still swipe up and down but i am unable to swipe too unlock and enter my passcode.. so i am thinking somethings wrong with the software? when i try to restore my iphone in itunes i am unable to as ios7 needs for location services to be switched off in iphone but i cant do this cos i cant get into my iphone, can someone please help me,,, please,,,

IF the device does NOT have a cracked screen or liquid damage and is in hardware warrenty.. apple can repair/replace the device for free.
Call apple tech to find out what your croverage is for fixing that button
IF IT DOES then you will pay a fee for repairing

HT201328 Unable to unlock iPhone 4s with AT&T verified permission

I have permission to unlock my iPhone 4s and I have verified that AT&T loaded the IMEI into their unlock database. I have attempted four restores since the unlock status changed. None of these restores have unlocked the phone. I was able to unlock to other iPhones uses Apple's restore procedures, so I believe I am restoring correctly. Any ideas why this phone will not unlock? Any other restore procedures I can try? Thanks.

KiltedTim -
No, the phone was never unlocked or modified in anyway. It is a "stock" iPhone from AT&T that was used on their network for 18 months. AT&T is allowing the "unlocking" due to a move outside of the US.

Apple unable to unlock replacement unlocked iPhone 4S

This is especially important to anyone who purchased an unofficial unlocked iPhone 4S in the USA with an AT&T micro-sim rather than the official unlocked iPhone 4S SKU packages (starting on 11/11/11).
On Oct 17th I purchased a 32gb iPhone 4S at an Apple store in North NJ. The phone was purchased at full price and was indeed unlocked. Unfortunately, the microphone crapped out after one day.
Oct 19th I get a replacement that functions perfectly unfortunately the phone was locked to AT&T. Apple tried feverishly to unlock the phone through their engineering department. The phone was listed on it's profile as "unlocked", but the phone was still locked. The consensus was it was an unforseen issue to an unforseen problem that wasn't anticipated so there was no way to resolve it at the moment. The solution was to return the phone and repurchase another.
Oct 21st I return the replacement phone with the box from the original phone. They bring me a new phone, open the box and hand me the phone. The phone was unlocked.
Oct 31st I get home from a trip and to make a long story short, I break the screen on the unlocked phone. I am unable to get a replacement for my iPhone from any Apple store in my area at this time.
Nov 2nd Apple sends me a replacement they assured me would be unlocked.
Nov 3rd I receive a locked replacement from Apple.
Without going in to too much detail; I spoke to every level of advisor, an engineer for several days following the receipt of the locked replacement and they assured me they would be able to unlock this iPhone by placing the serial number into a database which affirms the unlock every time the phone is synced.
Again, I was assured this would solve the issue of activating the unlock. However it was finally determined (on Nov 11th) that something is inherently wrong in the system. The senior advisor I spoke to yesterday said that the issue I am having has already sprung up a handful of times with similar results. His resultion was for me to go to the Apple store (he made the appointment for me and spoke to the manager of the store) and return my phone and purchase a factory unlocked iPhone 4S.

Believe what you want. Maybe it wasn't locked down from the moment of sale, but it was sold as carrier locked to AT&T.
Similarly, news has broken recently that the SIM slots in phones sold on Sprint were unlocked out of the box, but Sprint would be locking them down effective yesteday.
Any phone that came with an AT&T SIM card was not meant to be unlocked. It may have taken some time for Apple/AT&T to pur the serial numbers in the system and get them locked down, but they were never advertised or sold as unlocked. I don't know why Apple would spend so much time on this with you frankly, as unlocked phones did not officially become available to order in the U.S. until yesterday.
Perhaps, now that there is one model of iPhone in the US that for the first time, is available on multiple carriers, They are ALL unlocked on the shelves and are being fed into the database to be locked down at the time of sale. This is the way it has worked in some countries for a while (where there were multiple, supported, GSM carriers).
Either way, you're not going to find much in the way of sympathy here, since Apple did not advertise or market the unlocked iPhone in the US at the time you bought yours.
If you bought your phone on October 17th, then you have 5 more days left to return it for a refund. I sugest you do that and purchase an iPhone that is actually marketed and sold as unlocked instead.

Got an (unlocked) iphone 4s from US and tried activating in India but it throws an error saying 'unable to activate bcos the activation server cannot be reached' ..I tried connecting to itunes through my laptop but it does not detect my iphone..pls help

Got an (unlocked) iphone 4s from US and tried activating in India but it throws an error saying 'unable to activate bcos the activation server cannot be reached' ..I tried connecting to itunes through my laptop but it does not detect my iphone..pls help

mithaani wrote:
Got an (unlocked) iphone 4s from US
As kb1951 states, unless this phone was purchased directly from Apple, it is not officially unlocked. In the US, only Apple sells officially unlocked iPhones. The message you got generally means your phone was hacked to unlock it...jailbroken...Apple's servers have detected such & are preventing your phone from activating...there's nothing wrong with the activation servers.
You'll need a sim card from the carrier your phone is locked to in order to activate it. If you don't know what carrier, you'll have to call AppleCare in the US to determine this info. Be aware, US carriers will not authorize official unlocking unless you are a customer that used the phone on their network. Thus, there is most likely no way for you to get this phone officially unlocked.
Good luck.

I am unable to unlock my touch slide in iphone 4

i am unable to unlock my touch slide in iphone 4

Hello Manumathew53,
It sounds like you are swiping your screen to unlock your phone but it is not swiping. Take a look at the info from the following article about troubleshooting the touch screen:
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
Restart your device
Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
Clean the screen with a soft, slightly damp, lint-free cloth.
Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see theService FAQ for your product.
Additional Information
Tip: To isolate an issue related to a portion of the Multi-Touch display, follow these steps:
Open the Maps application and double-tap each corner, then the center, to verify that it zooms in to each section.
If a specific area is affected in another application, note the location and try to verify touch functionality for that location in the Maps application.
On iPhone and iPod touch, you can also use Calculator:
Open the calculator app to test all but the top row of the screen. Press each button on the calculator and verify activity.
To test the area at the top of the screen, rotate the device to change to the scientific calculator and press the buttons in the left or right two rows.
When speaking with a Mac Genius or Service Provider, you can use this information to assist with evaluation of your issue.
Thank you for using Apple Support Communities.
All the best,
Sterling

I am using iphone 4s in India. I am facing a problem that some times when I got a call, my iphone got stuck and unable to unlock and I lost that call unattended. Then I have to reboot my iphone.

I am using iphone 4s in India. I am facing a problem that some times when I got a call, my iphone got stuck and unable to unlock and I lost that call unattended. Then I have to reboot my iphone. There after it starts working. And in another incidence my iphone home page automatically shows extra large fonts. Plz help to encounter these problems. Sunil

Restore the phone from backup. If this does not work, restore the Phone as a new device not using backup at all.

HT1212 unable to unlock broken iphone

My iphone 4 was dropped and badly damaged, i am trying to save photos etc to computer but cannot as unable to unlock as screen wont work. is there any other way of unlocking it/confirming my password, and syncing to my new computer?

No. There is no way around it short of finding someone to fit it with a new display so that you can enter the passcode (Not an easy thing to do without losing all the data on the phone) which would forfeit your ability to get the phone replaced by Apple.

TS4006 I have a problem, I locked my MacBook Pro "mountain lion" with the find my iPhone app. When I returned home to unlock my MacBook thats where the problem began. I was unable to unlock the MacBook with the code I then called apple they cou

I've been locked out my MacBook Pro, I was able to lock the MacBook with the find my iPhone app but I'm unable to unlock it with the app or by punching in the code directly to the MacBook, so far the apple store or reps over the phone can not help. I've called a third party retail store for assistance and the tell me I have to pay, even if I get it to work or not... So far nothing these apple "genius" will do to help with this product solution.
I know my passcode/password but I am not able to log in....
Is there anyone that can help?

I would guess the fan is the cause of the noise. Suggest you take a look at it.
This site has a wealth of information about getting inside a Macbook or Macbook Pro.
http://www.powerbookmedic.com/mac-repair.php

Unable to unlock my iPhone's SIM

When trying to unlock sim card on my iPhone 4S I see "Unlocking" screen with no reaction for a very very long time (two minutes, still no progress). When I enter wrong PIN, it shows the error, but it's unable to unlock the screen when correct pin is entered.
Any help is much appreciated.

If you try to unlock with the wrong code with three invalid codes, it will block you from trying again. You will have to get a PUK code from your carrier to unlock that and if you fail with that after 10 tries, your SIM will be dead and require replacement (possibly purchase).
I suggest you either call (if you can on another phone) Apple for support, stop by your carrier, or a Genius Bar.

Sometime i got unable to unlock my iphone

i have iphone 4s,after installing ios7, if was unable to pickup the phone ,if i want to see who have called me, i was unable to unlock my screen, it got hanged but the scroll menu is still working so i have to restart my phone
so plz help me. i will be very thankfull to u

Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4

I'm unable to unlock or turn off my iPhone. how do i unlock it?

I'm unable to unlock or turn off my iPhone. how do i unlock it?

Hi, I just joined in today looking for the answer to the same question as wanidao, regarding "unlock slider". I tried what Jolieteddie said about rebooting the phone. If you are like me, I didn't hold the "ON/OFF" button at the top of the phone, and the "unlock button ",(little indented button at the bottom of phone with little square around it), long enough. I tried it again and held both buttons at the same time until the "apple" icon comes on. It took a couple
of minutes, for anything more to happen.
Finally, it asked for my password. I input it, at first it didn't work, then I tried again and
Hurray, It Worked!

Unable to unlock iphone 4

Similar Messages

Maybe you are looking for