Unable to unlock iPhone 5 while phone is locked in VoiceOver mode.

Used the accessibility VoiceOver feature for playback while driving. Was unable to unlock phone. Pressing the triple-click feature did not work. The timeout feature disabled the phone from 1 to 60 minutes with each unsuccessful pass code attempt. Dreading having to reset my phone I connected to iTunes. I was able to turn off the VoiceOver feature using the configure universal access feature and unlock the phone.

I own my iPhone 5 since it first came out in fall of 2012. I have never had an issues with the phone dropping WiFi until last month when two weeks into my biling cycle I have received notification from my carrier that I've burned through 75% of my 2G data plan. At first I thought that maybe I have left some apps running and didn't pay attention to what was occuring. So during the next billing cycle which started 10 days ago, I reset the cellurar data usage legend on the phone and kept a close eye on data usage. My phone is on wifi 99% fo the time. When I am not of wifi I only refresh my email account and check the weather. Prior to the last month, I usually use about half a Gig a month. As I've tracked my data usage with my carrier this current cycle, I found there are numerous cellular data usages during the time that I was connected to wifi. I find myself turning off my cellular data which is ridiculous. I know it's not my router, because when I used my friend's wifi, the phone still registered cellular data usage. It was all small amounts during each time, but 10 days into my billing cycle and my phone burned to 1G of data!! I still have 3 weeks of cycle to go. I've also completely rebooted my phone by erasing and reinstalling the iOS. Which btw, did not help. I cannot believe that others have reported this issue and Apple hasn't addressed it yet. The phone seems to be dropping wifi when in sleep mode. This is not normal as I've owned the phone for over a year and haven't had any troubles until last month. Does anyone have any updates on how to deal with this issue without replacing the phone?

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HT1414 i downloaded the ios7, now i cant swipe to unlock my screen, when i go to itunes and click restore iphone it says i have to get into iphone and switch off location services, but i Cant as i am unable to unlock iphone. And my lock button is broken..

i downloaded ios7 my iphone 4s now isnt working i am unable to slide to unlock my iphone, yet my lock button at the top of my phone is broken and has been for sometime so i have been using the accessibility feature to lock and switch off my iphone i can still click on this button and i can still swipe up and down but i am unable to swipe too unlock and enter my passcode.. so i am thinking somethings wrong with the software? when i try to restore my iphone in itunes i am unable to as ios7 needs for location services to be switched off in iphone but i cant do this cos i cant get into my iphone, can someone please help me,,, please,,,

IF the device does NOT have a cracked screen or liquid damage and is in hardware warrenty.. apple can repair/replace the device for free.
Call apple tech to find out what your croverage is for fixing that button
IF IT DOES then you will pay a fee for repairing

Iphone 6 won't lock into landscape mode, keep switching back to portrait mode

Hi,
Please help me, this has driven me nut, I can't seem to lock my iphone 6 into landscape mode, it will only lock my screen when I am in portrait mode.
For example, if I open safari and turn my phone sideway, safari would turn into landscape mode, and if I want to lock my screen to keep it in landscape mode, it won't do it, as soon as I select that screen lock button, it will turn back to portrait mode and lock my screen up into portrait mode.
What should I do to keep my screen lock at landscape mode??? I have tried this with several apps and the same thing happen, like in Calculator, when I turn it sideway and try to lock it, it goes right back to portrait mode.
I restored my iPhone 6 from my iPhone 5c so just wonder if it has anything to do with that or just some bugs in iOS8???
My current display is in Standard and not Zoom display, and I even try to set it as Zoom and then reset it back to Standard to try to see if it works and it still doesn't work.
HELP ME!!!!

I Just spent over an hour with support on this issue and apparently in iOS 8 they removed the option for the phones to lock in landscape mode. So, there is nothing wrong with your phone, unfortunately they removed a very useful feature. Maybe they will see if enough users want it they will fix it in an update.

Unable to unlock iPhone 4 from Telstra

Help desperately needed to unlock iphone my son's iphone before school starts?
I have an iphone 4 bought through telstra a few years ago. The phone is in perfect working order. I gave the phone to my son and also put him on a telstra plan that expired in december (2013). Due to my ever increasing dissatisfaction with telstra, I decided to put him on pre-paid with another carrier (Optus) and I have been having nightmares ever since trying to get the phone unlocked from the Telstra network. Now school is about to start again and I really need him to have this working for safety and security. Here's what I've tried;
2 weeks ago, called telstra and they confirmed that they "unlocked" it and just to follow all the usual instructions in this thread, wait 72 hours etc (see below), no service
72+ hours later plugged in to itunes, nothing. Tried several more times over the next few days, nothing
removed SIM, restarted phone, nothing
went to optus store, removed SIM, inserted other SIM in iphone and it worked
put our SIM in store phone and it worked. Optus said to go back to telstra and repeat the process
went to telstra.com.au/unlock, to try to 'unlock' it again. Followed all instructions, waited 72 hours etc, nothing
repeated the above another 72 hours later, nothing
plugged in to latest version of itunes, backed up, restored default settings, nothing
plugged into different itunes account/computer, nothing
went to the Apple 'about unlocking' page and followed the instructions, nothing
posted help request to Telstra corwdsupport, Telstra emplyee responded with "At this point I would suggest contacting Apple directly and asking them for support. The reason I suggest this is because an unlock request from Telstra is simply us recording the IMEI number, checking its one of ours and then sending it to Apple to process."
After all this, the phone is still locked to Telstra and school starts tomorrow.
Can anyone in the Apple support community offer any insight?
Or can anyone from Apple please respond privately so that I can give further details in order for Apple to confirm whether or not the request to unlock has been received at Apple.
Any help, greatly appreciated.

If you're still connected to Telsta, a Telstra SIM card is still installed in your phone. Install the correct SIM card from your new carrier. If the phone were still carrier locked to Telstra, you would get a message that the SIM card from your new carrier isn't supported.

Unable to unlock iphone even if itunes password is correct

Hello, I recently changed my itunes password but after my phone went to a lockscreen i am unable to unlock it using my new itunes password. I am sure the itunes password is OK because i am able to log in to icloud and even to the itunes applicaton on my PC but i am still unable to unlock my phone using the same, new password.
Please help!

The unlock code for your locked screen is not the same as your iTunes password. It is usually a 4-digit code that is a different sequence of numbers.

Broken unlocked iphone 4 replaced with locked one! any help ?

hey guys
I bought my UNLOCKED iPhone 4 from the U.K and I dropped it in the water by mistake and took it to apple store they gave me a brand new iphone 4 but its locked! I don't use att! i activated the phone but when i inserted my t-mobil sim and says in the itunes its not supported! I told the apple genius that if the can give me a unlocked one they told me that i have to activate it that it will work but it didn't! what should i do? should i contact apple uk? do u think they would give me a new unlocked phone ?
thnx guys!

You purchased an officially unlocked iPhone in the UK and your iPhone was exchanged under warranty where? In the UK or elsewhere? If in the UK, Apple doesn't have any AT&T carrier locked iPhones in the UK to sell new or for an exchange under warranty. If in the U.S., your iPhone would not be exchanged under warranty here since Apple does not sell the iPhone as unlocked in the U.S.
The full retail sales price for the iPhone is the same. The $199 sales price for the iPhone in the U.S. is AT&T's subsidized or discounted price which requires signing a two year contract. There is no difference whatsoever except for the iPhone being carrier locked.
If you are in the U.S. now, your officially unlocked iPhone purchased in the UK should not have been exchanged under warranty here. The iPhone does not have a worldwide warranty. Regardless where you are now, there is one place and one place only that can resolve this and that is the Apple store where your iPhone was exchanged under warranty, so return there.

Unlocked iphone replaced with a locked one

Last year in October I bought an unlocked iphone 5s in Thailand, I live in Croatia and had some issues with the screen and yesterday apple gave me a new replacement iphone, and the replacement iphone is locked. Been talking with Apple support yesterday for over an hour, and they suspect its locked to US AT&T (but not 100 % sure if its AT&T), they can see the store info where I bought it in Thailand but they say they can't do anything to unlock it, so they gave me phone number of AT&T and said they would unlock it wihout problem.
Anyway then I started talking to AT&T support then and been talking to a couple of managers for over 2 hours, they just keep passing me to another higher level person and in the end they said they couldn't do anything, their best suggestion was that I go from Croatia to the store in Thailand where I bought to iphone so they unlock it.
I did a online check of my Iphone over IME numberI and this is the info I got:
Model: SVC,IPHONE 5S,GSM,16GB,GRAY,CI/AR
MAC: 78FD94CB1455
ICCID:
iOS Version: 8.0.2
Unbricked: false
Unlocked: false
Activation Status: No
First Unbricked Date:
Last Unbricked Date:
Initial Activation Policy: 52 - US GSM Service Policy
Applied Activation Policy: -
Next Tether Policy (Carrier): 52 - US GSM Service Policy
Status: Locked
Please help, what should I do?

Whatever you do, do not use the factory unlocks, because then you will never be able to use your phone - this amounts to hacking your phone, which will void any warranty cover and perhaps brick your phone for good.
Anyway, what you need to do is go back to the Apple reseller who gave you the replacement phone in the first place and tell them that you had an unlocked phone and that the replacement they gave you is locked to AT&T and you need to demand that you give you another replacement phone that is unlocked.
If you went to the Apple re-seller for help in the first place and they were the ones who gave you the replacement phone, then it is their responsibility to give you another unlocked phone and not one that is locked to a network. They need to replace like with like, so if you went through them, then it is their responsibility and not Apple or AT&T. There is nothing AT&T can do for you to unlock the phone, as you never had a contract with them in the first place and Apple do not unlock phones anyway - only the carriers, so your first port of call must be the re-seller.
However, if you purchased the phone in Thailand you have no warranty cover for Croatia - iPhone warranty is not international, so to get a proper exchange and warranty cover, you will really need to go back to the Apple store in Thailand where you purchased the phone to get a proper unlocked replacement and this iw what you should have done in the first place.
iPhone warranty is not international so the Apple re-seller in Croatia need not have helped you in the first place, which is probably why you got a locked phone as a replacement, but your first port of call is them, as you dealt with them in the first instance.
They gave you a locked phone as a replacement, so ultimately, they need to replace that locked phone with an unlocked phone as you had.

Playing Video on the iPhone while it is locked

im currently using the iphone 4 with firmware 4.3
Not to long ago, i was able to play video when my phone is locked or doing other things.
what i mean by that is...
while locked
1. i have a video running
2. i lock the phone while video is running (this cause the video to pause)
3. i then double click the home button to access the ipod controls
4. hit the play arrow and ill have the audio for the acutal video.
or while doing other things
1. i have a video running
2. i hit the home button (this cause the video to pause but phone not locked)
3. double click the home button and scroll to the left to get the ipod controls
4. hit the play arrow and ill have the audio for the acutal video.
But recently this feature does not workk anymore. the reason why i do this is because i have music video which i like to listen too, and can always jump back in the watch the ones i like. and for other video which has a lot of audio (russel peters!)
does anyone know of a fix to this? i really liked this feature but aint working for me anymore. i have to leave ipod running on my iphone and cannot lock it.
im am not sure if upgrading to the firmware of 4.3 caused this because i dont know when exactly the feature stopped.
anyhelp would be appreciated.
thanks

Hi,
I found a solution. Go to itunes and change the classification of your videos from "movie" to "music video".
1. Go to iTunes and find the video(s) you want to change and right-click on it with the mouse and select "Get Info".
***To change multiple videos at once, highlight all the videos then right-click on them.
2. Go to the Options tab and look for the entry called Media. Then select music video.
3. It will take a minute or so for each video to update the media type.
You can highlight mulitple videos and do it all at once. Once you change the classification, your videos will move into the music section of iTunes. No need to change your playlists, they will work properly after you sync your iphone.
Keep in mind that you will also see the same videos under the video section labeled music video on your iphone. If you play from here, you can't play it when the screen is locked. It will only play while the screen is locked if you play it from your playlist or if you click on the video under the music sections (Playlists, Artists, Songs)
Enjoy!

Using unlocked Iphone 2G phone with t-mobile - non emergency calls

Hello - I have gotten a used Iphone 2G phone. There is firmware installed into it and I am currently on t-mobile. The phone is unlocked. I have my t-mobile sim card in the phone....and I can dial out, and receive calls and (text messages) and that is about it. When I make a call it says 'non emergency calls only" but I can still dial out. from what I was told (from a local wireless company) the phone just can't get past the activation so if I can get past that it will work...please help me if at all possible. and will be more then happy to provide additional details with the issue....thank you in advance!

The phone was purchased unlocked (paid high price). But I guess there is a chance I got ripped off... If so, why does it work with different carriers in Sweden with different SIM cards?

How do I get a factory unlocked iPhone 3GS out of (connect to iTunes) mode?

How do I get a factory unlocked iPhone 3GS out of recovery (connect to itunes) mode?
Once the iPhone 3GS is in DFU mode and plugged into iTunes, the restore and update process begins. The restores process are as followed:
Extracting software > Preparing iPhone for restore (blank screen) > Preparing iPhone software for restore > Restoring iPhone software > Verifying iPhone restore > Restoring iPhone firmware > The iPhone cannot be restored. An unknown error occurred (1).
I clicked on the more information tab and was taken to a website with some troubleshooting. I did what they suggested (based on the error #) and still no luck. I’ve tried to restore and update about 10 times now but the same message keeps coming up at the end. What should I do now?
P.S: I have the latest version of iTunes (11), my windows is up to date etc ...

CDiiva wrote:
The iPhone cannot be restored. An unknown error occurred (1).
This Error message is indicative of a Hardware issue. The device may need Service.

Unable to unlock iphone 4

I need help guys!!
I was given an iphone 4, and it was on a telstra carrier. Telstra offers a unlocking service online. The instructions said to wait around 3 days and it will send a confirmation email. I waited a week and didn't get anything, so i proceeded ahead. I connected my Iphone 4 to my laptop, backed it up, restored iphone (with my new SIM card inside). On the first attempt nothing work, so i did it a second time. On the second time, a message came up from itunes on my computer saying something like "Congratulations, you're Iphone has been unlocked" or somethine along those lines. When i started using my Iphone, it was still connected to Telstra and not my new carrier.
Any help will be appreciated

If you're still connected to Telsta, a Telstra SIM card is still installed in your phone. Install the correct SIM card from your new carrier. If the phone were still carrier locked to Telstra, you would get a message that the SIM card from your new carrier isn't supported.

HT1688 Amazon sold me UNLOCKED iPhone and delivered it LOCKED HELP

I am an old APPLE customer, I had and have Ipods, Iphone, Ipads etc.
I recently bought through Amazon a 1 of: Apple iPhone 4S 16GB - AT&T - Black [Unlocked Phone] Condition: New Sold by: WorldWide Distributors
To my surprise this phone was delivered LOCKED, in spite the Amazon offer was UNLOCKED as above.
I did complain to Amazon, which denied help also in appeal, saying that I complained late.
I did talk and write to AT&T to help me unlocked the Iphone, and they finally said they do not unlock phones sold by Amazon
So Apple is the maker of the iPhone and I am the customer, but between us there is Amazon and AT&T doing what I call non-ethical distribution of Apple’s product (selling UNLOCKED and delivering LOCKED phones).
I have all documents (invoices, orders, e-mails with me)
My last hope is that APPLE can do something for me.
Best regards
Paulo Gurgel Valente
Rio de Janeiro Brazil
<Personal Information Edited By Host>

Michael Black wrote:
Try and return it through Amazon if you can.
From the OP's post:
I did complain to Amazon, which denied help also in appeal, saying that I complained late.

HT201328 Unable to unlock iPhone 4s with AT&T verified permission

I have permission to unlock my iPhone 4s and I have verified that AT&T loaded the IMEI into their unlock database. I have attempted four restores since the unlock status changed. None of these restores have unlocked the phone. I was able to unlock to other iPhones uses Apple's restore procedures, so I believe I am restoring correctly. Any ideas why this phone will not unlock? Any other restore procedures I can try? Thanks.

KiltedTim -
No, the phone was never unlocked or modified in anyway. It is a "stock" iPhone from AT&T that was used on their network for 18 months. AT&T is allowing the "unlocking" due to a move outside of the US.

How can I unlock an I phone 4 locked to Orange UK

I have bought my niece an I phone 4 but she is on Talk mobile and the phone is Orange, Orange say I have to wait 6 months to unlock it, is there another way?

You could try using an Orange PAYG sim for a "number "of calls and establishing ownership/customer status
with Orange .
Ten apply for an unlock but now as a "customer .Has to be in UK and seen as active on Orange network
look at their terms for unlocking on their site and fit in with the criteria ,or follow Niel's advice

I am having serious issues with my iPhone 4s, phone constantly locks up

It locks into speaker phone mode all of the time and people can't here me on the other line. The only way to fix is to restart the phone. Happens with Blue tooth and headphones. No idea what is going on. Also having issues with browsing the web. Locks on Espn.com all of the time. Any thoughts?

weird, i would try to restore through iTunes and set up as new as a test.

Unable to unlock iPhone 5 while phone is locked in VoiceOver mode.

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