Unable to unlock phone -- How to backup photos when touch is not working

    
Hello Experts,
My HTC 8X running windows phone 8.1 update (dev Preview) had some password unlock attempts in my pocket and now its currently on the screen where its asking me to enter A1B2C3 to try to enter the password again.
My problem is that the left side of the touch screen is not responding so i am unable to type 'A1'
Is there ANY way I can unlock my phone and take a backup of the pictures on it.
I don't want to reset my phone as I have very important pics on it and I didn't turn on the auto upload feature of pictures to OneDrive.
Please help as I really cannot reset my phone and delete the pictures.
Please note that the phone is getting detected on the computer but I am unable to see the storage to do a backup.
Thanks in advance
Digvijay
Thanks, Digvijay Nath

Hi everybody.
I have the same issue on a Nokia Lumia 925. Yesterday the screen stopped working, due to an accident. The phone is locked with a NIP so I cannot unlock it and when I connect it to the PC I cannot see its data, which is not saved on OneDrive by the way. The
Windows Phone App on Windows 8 asks me to unlock the phone to see its content, but I cannot do that since the screen is broken, and the Windows Explorer on Windows 8 (and XP also) recognizes the phone correctly but cannot display any of the files on it. It
says the device is empty.
I understand that I need to send my phone to have its screen replaced or fixed, but I sure do not want to delete its files, and would like to backup them before I send away my phone, specially the pics and videos. Maybe on these months you have come up with
a way to do that I guess?
Thanks in advance, regards.

Similar Messages

  • How to fix apple iphone touch id not working properly?

    I have a iphone 5s,, it's touch id is not working properly.. even after multiple attempts,, it is not working properly... what to do..??

    Hi palash_1993,
    Welcome to Apple Support Communities.
    The article linked below provides a lot of great information and troubleshooting suggestions that’ll resolve issues like the one you described, where you're running into Touch ID issues with your iPhone 5s.
    Use Touch ID on iPhone and iPad - Apple Support
    Get help with Touch ID
    Make sure that you're using the latest version of iOS.
    Make sure that your fingers and the Home button are clean and dry.*
    Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    Try enrolling a different finger.
    If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
    Cheers,
    -Jason

  • How to uninstall CS6 when uninstaller does not work?

    Can't uninstall CS6 with uninstall program in control panel. Any suggestions? I recently installed Photoshop CC.

    Hi dewhi,
    You can use the Adobe Cleaner Tool to uninstall CS6.
    You can download the cleaner from : http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • My nokia c5-00 is Unable to Unlock phone, please h...

    settings>settings>general settings>security>phone & sim card>phone autolock period> " there i couldn't able turn it to none the settings" please help, when i click that it show "unable to unlock phone" please help me for that..

    Hi tiger_dragon,
    I'm not sure what way to 'unlock' the device you are looking for.
    If you want to unlock the device from your operator so that you can use the phone with a SIM card from another operator, you will have to contact your operator and ask for an unlock code.
    If the phone itself asks for a security code when you're trying to change your security settings, this code is 12345 by default. If 12345 code isn't accepted it will have been changed. Please visit a Care centre in that case where the security code can be reset for you.
    Please make a back up with Nokia Suite before you visit a Care centre to make sure you won't loose any data. You can create a back up via Tools > Back up.  
    Hope this helps, let me know how you get on.
    Iris9290
    If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.

  • HT4061 unable to unlock phone as it is asking for a password i do not have

    unable to unlock phone as it is asking for a password i do not have?

    Hi Danny,
    You will need to follow the instructions in the support article link below that best apply to your situation:
    http://support.apple.com/kb/HT1212
    Good luck!
    Cheers,
    GB

  • Going completely computer-free -- how to backup photos?

    My sister-in-law, who is not very fluent when it comes to computers and technology, will be going "computer free" soon and buy an iPad mini. (She will get rid of her clunk old Windows machine.) She only does simple email, Skype, and downloads photos from her digital camera to her PC to look at. I think an iPad mini would be great for her.
    I know that iCloud backups up almost all of key data, email, etc. The key challenge, though, will be how to backup photos that she takes with her digital camera, uploads to her iPad, and then deletes the photos on her camera (to save space).
    I also know that PhotoStream backups up photos taken taken from the iPad. However, I think she could eventually run into these issues:
    1) If she take more than 1000 photos (unlikely, but could happen)
    2) When you import photos using the Camera Connection Kit, the photos do not go into the Camera Roll (they go in the "Last Import" and "All Imported" albums) and thus do not automatically get backed up. You can select the photos and then click Share --> PhotoStream, but she may forget to do this.
    I'd like to find a solution that would back up all her photos automatically on her iPad to a cloud service. The closest I could find is the iDrive Photo app, but you have to manually start it each time and select the photos to backup. Dropbox does automatic backup, but only the Camera Roll.
    Anyone have any good ideas?
    Thanks,
    Tony

    Photo Manager Pro.
    1. You can sort your photos by dragging them around
    2. Import photos using W-Fi
    3. Import photos using File Sharing
    4. Run slide show with music
    5. Email more than 5 photos at one go
    6. Hide photos in passcode protected folder
    http://i1224.photobucket.com/albums/ee374/Diavonex/cc3dd01ac88e7d028e6a6b5ed0ba4 9ee_zps952d7a5e.jpg

  • Iphone 4s "slide to unlock & slide to turn off" has stopped working and i cant unlock phone, how can i fix it please ?

    iphone 4s "slide to unlock & slide to turn off" has stopped working and i cant unlock phone, how can i fix it please ?
    when i conect to itunes to restore it tells me "find my iphone must be turned off" but of course i cant unlock my phone to do that.
    im stuck please help..

    How about a hard reset.  Hold the top button down along with the home button until the phone turns off.

  • HT4993 hi ihave the sprint iphone i bought it on ebay but i will use it at turkey i need the unlocked phone how can i unlocked this phone i am not living in usa please i need help

    hi ihave the sprint iphone i bought it on ebay but i will use it at turkey i need the unlocked phone how can i unlocked this phone i am not living in usa

    Return the phone to the seller for a refund and buy a phone that is already unlocked or will work in Turkey

  • Unable to figure out how to delete photos, there is no trash can in upper right corner?

    Unable to figure out how to delete photos, there is no trash can in upper right corner?

    Only photos taken with the iPad, copied onto it via the camera connection kit, or saved from emails/websites etc can be deleted directly on the iPad - either via the trashcan icon in the top right corner if viewing the photo in full screen, or via the icon of the box with the arrow coming out of it in thumbnail view.
    Photos that were synced from your computer are deleted by moving/removing/de-selecting them from where they were synced from on your computer and then re-syncing.

  • My iPad 2 started to backup iCloud and its now locked up. How do i unlock it, the button for settings and close are not working. What can I do?

    my iPad 2 started to backup iCloud and its now locked up. How do i unlock it, the button for settings and close are not working. What can I do?

    Try this.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • Iphone is disabled how to backup photos?

    iphone is disabled how to backup photos? all my memories

    sshaif wrote:
    iphone is disabled how to backup photos? all my memories
    You back ip up before it is disabled…
    You regularly sync photos to your computer.
    How exactly is it “disabled”?

  • How to backup all my Firefox "Options", not the bookmarks and other stuff.

    Under Tools, Options there are lot of settings that are lost when I have to reinstall. How to backup all my Firefox "Options", not the bookmarks and other stuff.

    Hi, please see [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]].
    Also - [[Uninstall Firefox from your computer]].
    Hope that helps.

  • I backed up my Iphone to itunes so i can do the new Update to IOs 7 and so now that i updated it i want to backup and restore and its not working, Please help!

    I backed up my Iphone to itunes so i can do the new Update to IOs 7 and so now that i updated it i want to backup and restore and its not working, Please help!

    An iPhone backup to a computer via iTunes stores the photos in a backup file that is only meant to be be used if needed to restore back to the phone. There is 3rd party "extractor" software available but otherwise the photos are not directly viewable.
    The backup via iTunes was a good idea and your Camera Roll photos should be there and should be able to be restored to your new phone. However if it was me I wouldn't rely on that alone. I would also import the photos to a computer where you can see and verify that you have a copy. That is a good idea at any time (not just when you know you might need it). Any phone can be lost, broken, suffer hardware issues, etc at any time and lose all data on it. Following is a link with information on how to import the photos to a computer:  Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support

  • My iPod Touch is not working with Bose SoundDock.  How can I fix it?

    My iPod Touch is not working with Bose DoundDock Series II.  Can anyone suggest how I can get these 2 to work together?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup. See:                                                
    iOS: How to back up                                                                
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      
    Apple will exchange your iPod for a refurbished one with a new battery for $79 Y can do the exchange at an APple store or sent it in.. They do not fix yours.
    Apple - iPod Repair price                       
    A third-party place like the following will replace your battery for less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the battery yourself if you are up to it. Y can purchase a eplacement battery for about $10
    iPod Touch Repair – iFixit                  

  • The touch screen on my ipod touch is not working. meaning that i can not unlock my ipod or even turn it off. is there anything i could to to get the screen to work again?

    the touch screen on my ipod touch is not working. meaning that i can not unlock my ipod or even turn it off. is there anything i could to to get the screen to work again?

    Try # 2 and 3 in link below. If neither work, your screen digitizer might need to be replaced.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Maybe you are looking for