Unable to unmute the sound what is going on??

I am unable to unmute the sound. I have checked the system preferences and all is OK and should be working normal??

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    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
    I may receive some form of compensation, financial or otherwise, from my recommendation or link.

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