Unable to update Adobe Muse

I have been trying for 2 weeks now to update Adobe Muse (and now other Adobe programs as well) via the Creative Cloud application manager. It notifies me that I have 2 new updates available, Muse and also now ReFlow, but whenever I click 'update' the application manager begins to update, but everytime it gets to 35% it just hangs there and stays there (which also starts to make my laptop run very hot). Is anyone else having this problem with the Creative Cloud and Muse? Or any other program(s)? As I said this has been going on for two weeks now.

Have you tried uninstalling Muse completely > quitting Creative Cloud Desktop app > relaunching Creative Cloud Desktop app > installing Muse?
Thanks,
Vikas

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Help! "Unable to deactivate Adobe Muse"

Please help. Since the last CC app update, Muse has been losing my login credentials a few times a day. Annoying, but it would always let me log in. But now I get:
"Unable to deactivate Adobe Muse.
You have already deactivated all machines for this account twice. You will need to either locally deactivate other machines or wait to deactivate them."
I don't even know how to do what the error message says to do. I've only ever had Muse on this machine, no others.
WTH? I am a legit paying customer of CC. I just recently finished building a website using Muse, and the customer wants a couple of small changes then upload it.
Now I'm getting the above messsage and I can't even open Muse. Tried running it as trial, but that didn't work either.
Thanks for any advice or experience you can share!

Hi,
I have deactivated the account from my side, you should now be able to activate it on 2 Machine.
Please let me know if you have any other query.

Cannot update Adobe Muse 2014, only as a trial version!

Hello,
Hope someone can help me.
My Creative Cloud app tells me that I have several updates, for instance Adobe Muse CC 2014 (I already have the payed version of Adobe Muse CC). But I cannot update the CC 2014 version, because it says that I can only use it as a trial or I have to pay for it again, but I am already using Adobe Muse CC. So the problem is that i simply cannot update Adobe Muse.
So that means that either it is no update (because these used to be for free) or something is wrong with my macbook?
Can someone tell me?

Hi Silkevg87,
We have checked the details for your account, the e-mail that you are using doesn't have an active subscription.
Kindly share the below mentioned in a private message so that we can look in it account and help you with the issue.
Alternate E-mail address:
Order number (if any):
Thanks,
Atul Saini

I have not updated adobe muse (не могу обновить мьюз)

I have not updated adobe muse, after updating the program is removed and is not installed (after the 43% error)
у меня не обновился adobe muse, после обновлени программа удалилась и сейчас не устанавливается (после 43% загрузки возникает ошибка)
Exit Code: 39
Please see specific errors below for troubleshooting. For example, ERROR: DW042 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
ERROR: Failed CreateAlias
ERROR: DW042: ARP Entry couldn't be created for language : ru_RU

ERROR INSTALLATION 39 ADOBE MUSE CC 2014.3

Help! Unable to update Adobe CC applications

I am an active CC member but I am unable to update certain CC applications through the Creative Cloud desktop application or by using the *Updates* button under *Help* under each application. For some reason, the *Updates* button is always greyed out.
I successfully updated Muse, Edge Animate and Dreamweaver earlier today, but I am unable to update other applications like Photoshop, Illustrator, InDesign etc. Can you please help me out with this?
Regards,
RK

Are you an enterprise customer?
Please refer:
http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html
Make sure your updates are not disabled and remove files which suppress updates as mentioned in the link.
Regards,
Ashutosh

I am unable to update adobe air

Hi,
I am unable to update my adobe air as i cannot reset my password. Please advise

Thank you for your help. I have suspended Kapersky but I cannot find Air when I search in the Programs and when I try to install I now get a message saying 'it may be your administrator blocking you'. I am the only user and set up as the Administrator but do not know how to check if this is the case.
I have managed to install the application that needs Air on an old XP notebook. Much Appreciation for your help. RJ

When updating Adobe Muse 2014.3 I got the error: DF 015

I try to make the latest update of Adobe Muse 2014.3 via creative clouds (member) I receive the error DF 015.

Run the install again. If the error recurs, run CS Cleaner Tool and remove the products.
per:
Installation and launch log errors | CS5, CS5.5, CS6, CC -
https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

Can't update adobe muse

Pls I want to update my adobe muse. But I don't know how.

Hi,
Can you please launch the Creative cloud desktop application is your system. And once inside it please go to the "Apps" section and selec the option which would say "update Muse".
Please refer to this screenshot :- http://prntscr.com/4w2wni
Hope this helps
Regards,
Rohit Nair

Unable to update adobe 11

Every time I try to update Adobe Reader 11 it fails and I get this message %PUBLIC%\Desktop\., I have tried to uninstall it to reinstall it but I am unable to, can you please help.
Regyeo

Sorry, I perfectly don't understand that; can you post a screenshot of what you get: https://forums.adobe.com/thread/1070933
This is what I see when I type %PUBLIC% (or %public%) into the Windows Explorer address bar:

Can I update Adobe Muse with RUM?

I have tried adding channelIds=AdobeMuse to the command line parameter with no success and obviously the normal RUM utility does not update it either. Any help on how i can keep this application up to date would be greatly appreciated.
Here are just some side thoughts
Adobe Muse strongly relies on Adobe Air so that would have to be updated as well... Also user intervention and installation is not allowed in our environments so this will all have to be able to be done with the RUM utility or command line. Does anyone know of any other applications that are exempt from the RUM utility?
Thanks,
Zach

Hi zlmitchell,
I am sorry but there are few applications which cannot be updated using RUM. Acrobat, Lightroom and Muse can only be updated from the applications itself. I hope it answers your query.
regards,
Abhijit

I am having issues updating Adobe Muse

I have been trying to update my adobe muse application, though each time I click update. A error message pops up, stating that there has been a error, please get update from software author.

Hello,
Please follow the steps below to get it installed on your computer :
1) Ensure that Muse is completely uninstalled: drag Adobe Muse from the Applications folder to the trash and empty the trash.
2) Download Muse from the following link: http://labsdownload.adobe.com/pub/adobemuse/builds/muse_2-3_install_mac.dmg.
3) Install
Please note that this build won't work if Muse is already installed; you must uninstall previous versions of Muse first.
Hope this helps.
Regards,
Sachin

Unable to install Adobe Muse

Hi there. I'd very much like to try out Muse (I'm a paying Creative Cloud member), but I'm about to say to hell with it. Muse refuses to install. Here are the steps taken.
Ran the Muse installer throughApplication Manager. Installed. Clicked Launch App. No response. Search for muse, only found uninstaller. Uninstalled 99mb of invisible Muse.
Read forums. Deleted opm.db. Re-installed. No change in result.
Uninstalled Air. Re-installed Air. Re-installed Muse. No change in result.
I grabbed the system log which show an error with the "migration signature validation"
Any help would be appreciated.
Here are details:
Oct 6 14:56:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:56:42 -0800
Oct 6 14:56:44 Paul-Davidsons-MacBook-Pro authexec[424]: executing /Applications/Utilities/Adobe Application Manager/DECore/Setup.app/Contents/MacOS/Setup
Oct 6 14:56:46 Paul-Davidsons-MacBook-Pro [0x0-0x1c01c].com.Adobe.Uninstall Product[0]: application is not installed
Oct 6 14:56:56 Paul-Davidsons-MacBook-Pro com.apple.launchd[1] (com.apple.netauth.sysagent[382]): Exited with exit code: 255
Oct 6 14:57:25 Paul-Davidsons-MacBook-Pro [0x0-0x41041].com.google.GoogleTalkPluginD[459]: objc[459]: Class MacCocoaSocketServerHelper is implemented in both /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin and /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/Frameworks/libgoogletalkremoting.dylib. One of the two will be used. Which one is undefined.
Oct 6 14:57:26 Paul-Davidsons-MacBook-Pro [0x0-0x27027].com.google.Chrome[429]: CoreAnimation: rendering error 501
Oct 6 14:58:34 Paul-Davidsons-MacBook-Pro Google Chrome[429]: -deltaZ is deprecated for NSEventTypeMagnify. Please use -magnification.
Oct 6 14:59:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:59:42 -0800
Oct 6 14:59:45 Paul-Davidsons-MacBook-Pro authexec[472]: executing /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper
Oct 6 15:01:03 Paul-Davidsons-MacBook-Pro hdiejectd[487]: running
Oct 6 15:01:03 Paul-Davidsons-MacBook-Pro KernelEventAgent[41]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)
Oct 6 15:01:10 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: main
Oct 6 15:01:10 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:10.901 InstallAdobeMuse[502:903] main
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.6.8 x86
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Commandline is: -silent -eulaAccepted
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:13 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer end with exit code 0
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper begin with version (null) on Mac x86
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Migration signature validation failed
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Got an unexpected fatal error while validating native package: Error: invalid migration signature
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer end with exit code 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Subprocess Application Installer failed (7)
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper end with exit code 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: Adobe Muse Installation Returns :: 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:25.442 InstallAdobeMuse[502:903] Adobe Muse Installation Returns :: 7
Oct 6 15:01:26 Paul-Davidsons-MacBook-Pro UnmountAssistant[513]: Volume unmounted successfully
Oct 6 15:01:36 Paul-Davidsons-MacBook-Pro hdiejectd[487]: quitCheck: calling exit(0)
Oct 6 15:02:33 Paul-Davidsons-MacBook-Pro /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[130]: No valid tickets, timing out

Hi Colby,
The installation is OK, but at startup it says the following:
Error: HTMLLoader failed to initialize
    at flash.html::HTMLLoader/initHTMLEngine()
    at flash.html::HTMLLoader()
    at mx.core::FlexHTMLLoader()
    at mx.core::ClassFactory/newInstance()
    at mx.controls::HTML/createChildren()
    at mx.core::UIComponent/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
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    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/createChildren()
    at mx.core::UIComponent/initialize()
    at com.adobe.muse.widgets::BaseAttachingWidget/initialize()
    at com.adobe.pash.ui::DocumentCanvas/initialize()
    at com.adobe.pash.ui::PreviewCanvas/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/createChildren()
    at mx.core::UIComponent/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/createChildren()
    at mx.core::UIComponent/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/createChildren()
    at mx.core::UIComponent/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
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I am unable to update Adobe InDesign CS5

When I click on Help>Updates the updates fail to install. No reason for the failure is given and simply directs me to the support centre. I have tried multiple times for the same result.
Could you please explain to me why I am unable to update my version of InDesign.
Thank you.

Hi There,
Please refer: Troubleshoot update issues | CS5, CS5.5, CS6
Thanks,
Atul Saini

I am unable to update Adobe Flash and want it activated.Thanks

I have tried multiple times to update Adobe Flash which was deactivated by Firefox. and have been unsuccessful.Need this system to view many of my e-mails/websites.Could you activate for me?

What is the problem you are getting when you try to update Flash? Try the download from https://get.adobe.com/flashplayer/download/?installer=FP_16_for_Firefox_-_NPAPI&standalone=1

Unable to update adobe updater

I am installing Adobe CS2 from old Power Mac to new Mac Pro and need to get software updates.
I went to Photoshop/Help/Updates. Click on updates. It tells me I must first update adobe updater. When I tell it to do that it starts to download, then gives the following message:
Download failed because you are resuming a download but the file on the server has changed.
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J,
>I am installing Adobe CS2 from old Power Mac to new Mac Pro
I hope you are not simply "copying" from one machine from the other. Also be aware that there are compatibility issues with using this older version of Photoshop on new machines that will not be fixed.
Why not just go for the upgrade to CS3 which will give you a fighting chance?
Neil

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