Unable to update blackberry id account information while offline

I have BB 9900.
I have registered for a Blackberry ID.
I have registered on Blackberry World.
I can download apps to my phone when my phone is connected to the computer.
When I try to enter by Blackberry ID on my phone I get the message : Unable to update blackberry ID account information while offline
The Blackberry Internet status is not connected - and I cannot see how to connect it.
If I try to download an app from my phone I get the message : no cached credentials
How do I enter my Blackberry ID on my phone?
Solved!
Go to Solution.

Hi shark_bait
Welcome to BlackBerry Support Forums
You have to Activate BlackBerry Data Plan / BIS on your account, It will allow you to add your BlackBerry ID on your phone and will allow you to use all BlackBerry Service over your Mobile Network . Please call your Carrier or Mobile service provider they can add it on your account.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Unable to update blackberry id account information while offline

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