Unable to update Blackberry software application & files

I have a Blackberry 9360. I've just run the Blackberry Desktop Software. It shows that I can update the software for my phone. However, whenI try to it comes up with amessage that says an error occurred, and I can't install it. My internet connection is fine. I've tried this a number of times with same result !! Any ideas what's wrong, or how to fix it ?
Also,  when on Blackberry Desktop Software and I click on 'pictures' under te Media Sync, it shows I have no pictures. I did have pictures, and pictures show up against my contacts, so I don't know what's happened, or if this is related to my updating problem. If I click on 'Music' I can see a message that states that I have insufficient storage to media sync. Any ideas ??

Hi there,
I had the exact same problem. What I do was Back-Up my BlackBerry (make sure you do this), then wipe the handheld. After its been restored to factort settings, before you do anything else on the device, plug it into your computer / laptop and open Desktop Manager. Then update it from the Software and that should fix it, well that's how I fixed mine?

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