Unable to update blackberry

i cant install my blackberry software update becuase my computer says i need the latest version of windows 7 installed. i cant instal that because i am missing a file. is there another way?

Hiya!
What file is it saying your missing?
Is it one for the bbry software? or for Windows itself?
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Unable to update blackberry id account information while offline

I have BB 9900.
I have registered for a Blackberry ID.
I have registered on Blackberry World.
I can download apps to my phone when my phone is connected to the computer.
When I try to enter by Blackberry ID on my phone I get the message : Unable to update blackberry ID account information while offline
The Blackberry Internet status is not connected - and I cannot see how to connect it.
If I try to download an app from my phone I get the message : no cached credentials
How do I enter my Blackberry ID on my phone?
Solved!
Go to Solution.

Hi shark_bait
Welcome to BlackBerry Support Forums
You have to Activate BlackBerry Data Plan / BIS on your account, It will allow you to add your BlackBerry ID on your phone and will allow you to use all BlackBerry Service over your Mobile Network . Please call your Carrier or Mobile service provider they can add it on your account.
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Unable to Update Blackberry WORLD ...!!!!

Unable to update BlackBerry World after i installed the Brand New Playbook Update 2.1.0.1917....can any one help Please

Ok so now it sends me to the KNOWLEDGE BASE
KB35784 BlackBerry World displays
"There were problems completing this purchase" when attempting to purchase an item.
went thru all the steps and STILL NO UPDATE TO BALCKBERRY WORLD...

Unable To Update blackberry z10 os to 10.2 from 10.0.10.82!!

Hello!
I purchased new blackberry z10 2 days before.
And I have software version 10.0.10.82 installed on my z10.
And I was trying to update to update it to 10.2 from yesterday but was unable to do it.
I tried all three methods available, (on the web, ota, blackberry link)
On the OTA option, device downloads the full update but at the STEP 2(installing) it fails and gives an error- failed to update, please try again.
And when I tried updating on bb link, i got this error when download is being running at any level of percentage like it happened at 16% then 24% - "an error has occurred while downloading software for your device. please verify your internet connection or try again later, if the problem persists."
Same error occurred on the option of "On the web".
I am attaching snapshots, please help me what to do now.
Thanks in advance.

Hi aniGoel
We've been communicated about this issue in your other post. One post is enough for same issue.
Thanks.
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Unable to update Blackberry software application & files

I have a Blackberry 9360. I've just run the Blackberry Desktop Software. It shows that I can update the software for my phone. However, whenI try to it comes up with amessage that says an error occurred, and I can't install it. My internet connection is fine. I've tried this a number of times with same result !! Any ideas what's wrong, or how to fix it ?
Also, when on Blackberry Desktop Software and I click on 'pictures' under te Media Sync, it shows I have no pictures. I did have pictures, and pictures show up against my contacts, so I don't know what's happened, or if this is related to my updating problem. If I click on 'Music' I can see a message that states that I have insufficient storage to media sync. Any ideas ??

Hi there,
I had the exact same problem. What I do was Back-Up my BlackBerry (make sure you do this), then wipe the handheld. After its been restored to factort settings, before you do anything else on the device, plug it into your computer / laptop and open Desktop Manager. Then update it from the Software and that should fix it, well that's how I fixed mine?

Unable to update my BB curve OS

help! im unable to update my OS for my BB! what do i do?? im desperate!!

Hi dahliasatea
Each wireless provider determines which versions of BlackBerry® Device Software is available for each device they release. To ensure you have the latest version of software avaialble for you BlackBerry® smartphone from your provider, plug it into your PC and go to www.blackberry.com/update.
If, when checking for updates, it indicates there are no updates available, this means you have the latest version of software released by your provider for your device.
Thanks
-CptS
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Unable to update 7.1 on Bold 9790

Hi
I am unable to update device software version 7.1 on my Bold 9790. I already have 7.0 and keep getting this message on Desktop Manager that there is newer version 7.1 available.
Need support....

Hi jawwad_karim
Yes it might be the reason , you can try a manual update just downloading the OS file from your Carrier and install it on your personal PC or laptop ,Do a complete backup using BlackBerry Desktop software then disconnect your internet from the pc then use loader.exe to load the new OS to your device, try it this way :
1.Locate your Carrier and Download the OS you desire from here and Install it in your PC or Laptop Carriers
(make sure you are downloading for the same model as you have )
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then using desktop software perform your full backup of your device.
KB12487 : How backup BlackBerry smartphone Data using BlackBerry desktop software for Windows.
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) You can Skip step 3 if you are using your carrier OS pack :
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
4. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup from BlackBerry desktop
Software.
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
So try it and let us know.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Unable to update my os

Hi,
I am unable to update the OS on my Macbook Pro. It says restart required. After restarting nothing happens and the system still shows one updating pending.
Can anyone please help me on the same.
Thanks.

Hey Will,
Welcome to the BlackBerry® Support Community Forums.
Please have a look at the following article that provides information on being unable to upgrade the BlackBerry® Device Software and the error message you are receiving:
Unable to upgrade BlackBerry Device Software because the message "BlackBerry Device Software updates are only available to BlackBerry smartphone users with an active BlackBerry service subscription" appears when Desktop Manager is launched
http://btsc.webapps.blackberry.com/btsc/KB19921
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

After Factory Reset: Facing Errror ID 30702/Unable to update BB ID account

History: I was having this issue: http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/quot-Unable-to-Login-to-you-Blac...
and got it resolved via a Factory Reset.
But after a few days of use and rebooted a few times due to installation of apps, I have this new problem:
op up error message: "There is an issue with the current session. Please login to continue. (Error ID: 30702)"
and
When trying to view my BlackBerry ID Account through the "Device", "Unable to update your BlackBerry ID account information.
The only good thing is that I can still access the apps by clicking on the "Apps" icon at once I enter BlackBerry App World.
I have tried these before and the big question is that shuld I retry them? http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=C9E77B998DBA023E9E7A227CD8D46D51?...

Hello ronnieng,
Welcome to the forums.
I would suggest trying the steps listed in the article again.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Unable to update bbm.

My blackberry phone is unable to update its blackberry messenger version to the latest one. Mine is running version 5.0 and am having a hard time having it udpated since the blackberry desktop software does not have any option of having it performed. The blackberry software only displays the bbm application as grayed out but does not provide a plus sign or anything that will tell me that it can be updated. I tried logging into the bb appworld but everytime I download it, the site says its already installed. I tried doing it wirelessly but my connection keeps on timing out, is there another way of updating it through my pc? thanks, I wil greatly appreciate your feedbacks on this.
Blacberry modem 9300G
OS version 6

Hi there
Try downloading it here
http://mobile.blackberry.com/
Here is an online manual you might find usefull
http://docs.blackberry.com/en/smartphone_users/deliverables/1487/blackberry_messenger_title_31945_11...

OSX: Adobe Creative Cloud unable to update (stall at 50%)

Hey experts,
ever since signing up for Creative Cloud I have been unable to update any application as my regular user on OSX. After exchanging 23 emails with the Adobe support in 2013 I finally gave up and created a workaround in the hope that the Adobe developers would finally look into the issue and fix the bug. With the last update of Creative Cloud my workaround stopped working so I took time to do a complete reinstallation of Creative Cloud to see if the bug was finally fixed. It was not.
The bug:
-Installation of Creative Cloud and Photoshop, Lightroom etc. through the Creative Cloud app works.
-Any try to update a CC applicaton (e. g. Photoshop CC 2014 results in the state "waiting" at 50%):
-Trying to update through the menu of Adobe Photoshop CC 2014 "Aktualisierungen"
resulted in the following error message:
Translation: "Update failed. Unable to apply updates. Adobe Application manager is already running. Close all instances of Adobe Application Manager before applying updates. etc."
What I tried to resolve the problem:
What did not work:
-Complete reinstallation of Creative Cloud:
     -Uninstall of all Adobe applications
     -Ran the Adobe CC Cleaner tool
     -Eliminated every single *[Aa]dobe*-folder on my disk including my profile.
     -Reboot
     -Re-installation using a fresh CC download.
-The common 1st-level-support acts of desperation:
     -Rebooting
     -Checking the file system
     -Fixing permissions
-The bug even survived 2 OSX system upgrades
-Even tried to track down the bug myself which I gave up after having discovered the endless chain of Creative Cloud and AAM-Processes executing each other...
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

Sheena Kaul schrieb:
Hi Patrick,
Can you try to run the Adobe Creative Cloud on root user account?
Enabling and using the "root" user in OS X - Apple Support
Regards,
Sheena
Hessijames schrieb:
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

HT204266 My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

I am unable to update apps on my iPhone 5.

I am unable to update my apps on my iPhone 5. As I select the update button it asks for my password but the goes back to like it was. I have already rebooted a couple of times & even logged out & signed back into my iCloud, iTunes & App store. Nothing worked. But, I am still able to download new apps.
Please tell me what can I do now to update my apps. All suggestions will be appreciated.
Thank you.

Can you explain a little more? Is there a problem with your app store account? If so, http://www.apple.com/emea/support/itunes/contact.html
If there is another reason, can you describe it?

I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

I really didnt want to restore unless i had absolutely other option.
as per usual, apple wont help unless i buy an apple care plan. helpful much.

Unable to update apps on iPad mini. I have even restored the iPad and now I can't download any of my previously purchased apps.

Can someone help me. I am using an iPad mini with iOS 7.0.4 with wifi connection. Have had no problems until recently when I was unable to update apps and then noticed that some apps would open but no data would be available in apps like intelicast and Pinterest. I have restored the iPad and now I am unable to download any of my previously purchased apps.

1. Make sure iPad is using the latest software
2. Settings>General>Date and Time>Set Automatically>On
3. Make sure Time Zone is correct
4. Reset iPad. Hold the Sleep and Home button down until you see the Apple Logo.

Unable to update blackberry

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