Unable to update c5-03 software in ovi suite 3.2.1

Hi,
I have just bought a c5-03 and have installed the 11.0.024 version. The ovi software alerts me that I have an update version 20.0.024. I follow all steps indicated by the suite (e.g. connect the mobile with usb, select ovi suite, the update is downloaded to my computer, etc.), but after I select the button install the ovi suite desconnects the phone and shows the message "you are not connected to the computer", install fails, and then the the ovi suite connects the phone again.
Help, please.

Thanks for you help. Further info: win7 and located in Portugal
The installation is terminated imediatelly and shows the message "you have a usb connection active, you may continue with the instalation", then I click again the button "next" and repeats the installation procedure again - the connection to the phone is lost and so on.

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Unable to update c5-03 software in ovi suite 3.2.1

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