Unable to update Creative Cloud for teams

I have tried the solutions that I've found here with no success. There are 15 users subsribed to CC for Teams, updates for all applications are greyed out and unavailable.
Can someone shed some light?

Thanks RORWessels,
Unfortunately this didn't work. Seems I've got some sort of conflict going on. I can't even uninstall the cloud connection without the same message appearing!
The uninstaller is also asking me to close the connection to complete the ininstall - which in turn will close unstaller. WTF

Similar Messages

  • Problem with Photoshop after I purchased Creative Cloud for teams for 1 year

    Hello,
    I just Creative Cloud for teams (one year membership) (Mac/Win,Multiple Languages) and updated my photoshop, but when I go to open it, it asks me for a liscence number.  Where do I find that?

    Refer to this:
    Sign in or activation errors
    Mylenium

  • Creative cloud applications won't open on additional machine - iMac 10.9.4 - Creative cloud for teams - a work colleague has the same issue on his home machine. Applications work fine at work.

    These problems are happening on my iMac at home. I can log into Creative Cloud no problem, however as soon as I try and open an application, whether it's an old version or CC 2014, Adobe Application Manager opens and tells me that membership has expired and prompts me to 'try again'. Clicking this button results in a new pop up that thanks me and tells me that my subscription is now active. However as soon as I click 'continue' the process begins again, the application closes, a pop tells me that membership has expired etc.
    I can login and view my Creative cloud for teams account online and everything seems to be in order and the applications open without incident at work, another colleague at my work has the same problem with his CC applications at home.
    I've tried uninstalling and the installing all of the applications and CC several times, run all updates etc.
    Is this an issue the the Terms and Conditions for CC2014, are we no longer allowed to run applications on 2 machines?
    Is there a bug with the latex version of CC? This problems has only recently occurred.
    I should add that I've read some of the other posts about login loops and I've tried deleting the opm.db file, it didn't work.
    Thanks for any help anyone can provide.
    Regards
    Pete

    There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
    There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
    Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

  • Creative Cloud for Teams (Non-Profit) Renewal Loop

    Every time I open any Creative Cloud app I get this window:
    When I click "Try Again" I get this window:
    When I click "Continue" I get the previous window (above) again.
    If I click on "Have a different Adobe ID?" and input my password via that window it will open the program and everything works fine. However, this loop occurs any time I open an Adobe CC app. Doesn't matter if I have already gone through this procedure on the same program. Once I close the program and reopen I am given these same pop up Renewal notices.
    I have gone through and performed the opm.db file removal. I have signed out and signed back into the CC desktop client. I have done the manual AAM update linked on other threads here. I have also upgraded (just this morning) to the latest CC desktop version. The problem still persists.
    NOTES:
    I have a Creative Cloud for Teams subscription (Non-Profit) purchased through CDW. I have verified that my subscription is in good standing. Though the subscription is nearing its renewal date when i inquired about renewal the representative said that at this time they (Adobe) are still working on procedures and pricing for renewal.
    Running on a Mac Pro early 2009 2 X 2.26 Quad Core Xeon with 16GB RAM and NVIDIA Quadro 4000. I am also experiencing the same issue with my MacbookPro Retina Core i7 with 16GB RAM. Both systems are running the lastest Mac OS X 10.9 Mavericks.
    Any help in resolving this issue would be greatly appreciated!

    Creative Cloud Help | Manage your Creative Cloud for teams membership may help
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Creative Cloud for Teams. I can not remove a user

    I am helping a friend who has bought Creative Cloud for Teams. I am myself a team admin for a company and that's why she asked me to help out.
    She has only one user on the team right now, her self. She is also the admin.
    Different User and Pass for each.
    Anniversary date is in July 2015.
    Trouble started four weeks ago in the beginning of October.
    The iMac was on System 10.7 but I updated to 10.10 when trying to solve the matter.
    I cleaned everything Adobe, using Adobe Cleaner and manually inside out, preferences, Libraries, Applications, Utilities…
    Installed again the Creative Cloud and started with Photoshop to try out once again.
    When she is logged into the Admin Console / Manage Team it shows very clearly that the User is Active.
    When she tries to open any CC application there is a message saying that the account has expired.
    When trying to remove the User, it is not possible and there is a yellow sticker saying: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support."
    The User can not use any of the CC applications and the only option now is to run a 30 days trial on the admins Adobe ID while we try solve this matter.
    Is anything of this familiar to anyone? Any suggestions?

    Oh, sorry…
    The problem was partly that the owner of the license should have assigned the first (and only) seat to the admin, herself, the buyer,
    Instead she assigned it to herself under another Adobe ID. She says she was told to do it this way but reading the instructions from Adobe says you should start by assigning the first seat to yourself/the admin.
    But that should not have caused such dramatic problems where she was not able to delete the user and correct it. Also the license for the assigned user expired – strangely after 5 months of use. There was something that happened at Adobe that made this stick and the problem had to be solved by them.
    In the meantime I made the admin a trial for 30 days and the problem was solved within that time and everything is fine now.
    Lesson learned: If one is buying a Team version, one should always assign the first seat to the admin – as the instructions says.

  • Creative Cloud for Teams error

    The company I work for as just upgraded from single accounts to the creative cloud for teams, I use my creative cloud on my pc at work and on my mac at home for overtime. However my home mac is currently erroring with a count down message telling me to update my activation information - I already did this and still I get the message.
    Can anyone help? I'm hoping to avoid the dreaded 1 hour plus phone call you usually get phoning adobe.
    Also tried there live chat - which is anything BUT live.

    " borked: To have totally f** something up. Usually by doing something stupid. Specifically used to describe technology that is broken."
    That is exactly what I thought I did. But then again no one warned me there are 'shared components'. So this kind of user behavior should be the starting point for development, no?
    Anyhow, the solution was:
    Renaming the file HD/Library/Application Support/Adobe/caps
    If you then install CC applications a new file 'caps' will be created with the correct updated media information.
    I will keep your link bookmarked just in case I again take something for granted.
    Thanks

  • Creative Cloud for Teams - Trial only Software on Second Machine

    I recently purchased Creative Cloud for Teams for my office.  Currently there is only one license, I am the licensed user as well as the Team Administrator.  I may be wrong, but I thought that my license allows for me to install apps on two machines, but any app I try to add to my second machine is always in Trial mode and prompts me to either buy a new Cloud membership or enter a serial number.
    I tried deleting myself as the user, re-sending the invitation to join the CC for teams, clicked the link in my email to accept and set up Creative Cloud Desktop on my second machine, made sure I was signed in to the account and tried to download Photoshop, Lightroom, and Muse, but can't get them out of trial mode.  I tried updating the apps, and I also uninstalled them completely, signed out of Creative Cloud, cleaned my browser cache, signed bask in and reinstalled the software, no luck.  I'm still prompted for serial numbers on my second machine. 
    Am I doing something wrong?
    Thanks!

    Okay, so now I'm back to being able to use CC for Teams on my work machine, but not my home one, even after the billing issue was fixed.  My subscription is active and is paid up to date, but nothing will get rid of the trial mode in all the apps on the second machine.  I'm the administrator for the Team account, we have one license currently and it is assigned to me using the same Adobe ID and password.  I tried removing myself from the license and inviting myself to join CC for Teams again, opened the email on my second machine and accepted the invite, and downloaded the CC desktop app on the second machine... all apps still download as tirals.  Uninstalled CC and all apps, reinstalled, ntohing.  Went back to my work machien, signed out of CC completely, signed in on the second machien.... same thing, all trial software, always prompted for serial numbers even after I sign in. 

  • Creative cloud for teams administration how do i see how much cloud storage each team member is using

    Can i see the file storage usage for each member and what apps they have downloaded?

    Although i am totally for the collaboration features, they seem to have nothing to do with the creative cloud for teams. However, before the new updates, i could go into the manage teams area and see how much cloud space each member was using. I'm not asking to see another team member's files, i'd just like to know how much is being used for resource allocation purposes.  I'd also like to know what apps they have downloaded. No? Just to wipe out one user and assign to another user isn't really what i'm after.

  • Issues with Creative Cloud for teams deployment workflow

    The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
    First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
    [Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
    Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
    Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
    Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
    Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
    It can be installed from command line by:
    Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
    Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
    Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

    Hi Boncker,
    I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
    Please do let us know if that worked for you or not .
    Cheers,
    Kartikay Sharma

  • How many times can a team member install Creative Cloud for teams ?

    How many times can a team member install Creative Cloud for teams ?
    Is it possible for one team member to install it for example on a portable mac and a desktop pc at the same time?

    From the Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html under the Purchasing and getting started section:
    On how many computers can I install the software I download from Creative Cloud?
    You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

  • How to license Acrobat Pro as a single product in Creative Cloud for teams.

    We're just starting with Creative Cloud for teams and I have a question about purchasing it.
    We seem to have the option to either add all the products or to license for a single product.
    Since a lot of our users are only using Acrobat Pro we'd like to license only that, but when we add a single product license in our team Acrobat Pro is not in the list of applications.
    Any idea why?

    Hi,
    No way to remove it yourself,you must contact the customer service and normally they will remove it without any problem .

  • Disable access to the cloud storage feature for Creative Cloud for Teams?

    Is it possible to disable access to Creative Cloud Files when using Creative Cloud software for Teams/Volume Licensing customers? We're considering moving to Creative Cloud subscriptsions instead of traditional licensing and the ability to turn this feature off would be the easiest way to comply with our company's security requirments.
    Thanks.

    BrickyB, This is what the Creative Cloud FAQ says,
    My organization wants to block access to certain services, such as storage and access to community features, available through Creative Cloud. Is this possible?
    Yes, your IT administrators can block users from accessing the online services.  The online services and their URLs are listed here.
    As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.
    Check this for more details.
    http://www.adobe.com/products/creativecloud/faq.html

  • Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

    I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
    However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
    So what I need to know is, HOW? I don't want to cancel and then get charged.
    Do I really have to sit on the phone and wait to talk to a customer service representative?
    PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.

    You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
    From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
    I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
    Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
    From the Account management section:
    How do I cancel my one-year membership?
    To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

  • How do I become a Creative Cloud for Teams admin?

    I am attempting to use the Creative Cloud Packager to ease the deployment of InDesign for two users, but I get error message "Your Adobe ID is not listed as an Admin for Creative Cloud for Team or Enterprise" when I attempt to login.  How do I become a Creative Cloud for Teams admin? 

    Hi russmccabe333,
    Please follow the steps mentioned in the kb: http://helpx.adobe.com/x-productkb/policy-pricing/creative-cloud-teams---customer.html#id_ 61014 to add yourself in the list of Team Admin.
    Regards,
    Romit Sinha

  • I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?

    I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?

    Hi,
    thank you, it’s done! The Chat helped me! Now I cannot go into this forum anymore with my old password, but that’s not a big problem.
    Best wishes,
    Christian
    Von: JimHess <[email protected]<mailto:[email protected]>>
    Antworten an: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
    Datum: Montag, 20. April 2015 18:38
    An: Christian Kogler <[email protected]<mailto:[email protected]>>
    Betreff:  I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
    I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
    created by JimHess<https://forums.adobe.com/people/JimHess> in Photoshop Lightroom - View the full discussion<https://forums.adobe.com/message/7454915#7454915>

Maybe you are looking for