Unable to update elements 9 on windows 7, 64 bit system

i am unable to update elements 9 on my windows 7 computer

Welcome to the forum.
I assume that you are looking for an update for PrE 9. Is that correct?
In PrE>Help>About, what is the version showing?
Good luck,
Hunt

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          From: Sandeep Singh <[email protected]>
    To: Gary Tibbals <[email protected]>
    Sent: Wednesday, February 25, 2015 11:17 AM
    Subject:  Unable to install Elements 12 on Windows 8.1
    Unable to install Elements 12 on Windows 8.1
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    Thanks -
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    discovered that patience is its own reward in that PE suddenly had  opened.
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