Unable to update even thought AppStore says there's one

MacBook Air 13" 2012
AppStore says there's an update, but when I click on the update category it seems to take forever to open it up.
Tried rebooting with no luck.
Can someone help me? Is my computer infected/hacked?
Thanks in advance.

Just want to add another note that if I wait long enough it would prompt me that there's no updates available.

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