Unable to update flash player
Unable to update flash player: "Please quit the followiing programs to continue: PluginProcess
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Unable to update Flash Player 17.0.0.169 - 2 Computers - Same Instant Crash
First problem in years
Flash Player 17.0.0.169 - Adobe downloader / installer (flashplayer17_ha_install.exe, flashplayer17ax_ha_install.exe)
(Previous version downloader / installer did not crash; neither did any other previous version for as long as I can remember.)
Two different computers
Exact same instant crash
XP 32 SP3
IE8 / Firefox (Any Version)
flashplayer17_ha_install.exe
flashplayer17ax_ha_install.exe
Both same crash:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="flashplayer17ax_ha_install.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="flashplayer17ax_ha_install.exe" SIZE="1124544" CHECKSUM="0xB2438405" BIN_FILE_VERSION="1.0.0.14" BIN_PRODUCT_VERSION="1.0.0.14" PRODUCT_VERSION="1.0.0.14s" FILE_DESCRIPTION="Adobe Download Manager" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Download Manager" FILE_VERSION="1.0.0.14s" ORIGINAL_FILENAME="Adobe Download Manager" INTERNAL_NAME="Adobe Download Manager" LEGAL_COPYRIGHT="Copyright 2015 Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x121D1C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.14" UPTO_BIN_PRODUCT_VERSION="1.0.0.14" LINK_DATE="04/09/2015 13:22:28" UPTO_LINK_DATE="04/09/2015 13:22:28" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="flashplayer17_ha_install.exe" SIZE="1124544" CHECKSUM="0xB2438405" BIN_FILE_VERSION="1.0.0.14" BIN_PRODUCT_VERSION="1.0.0.14" PRODUCT_VERSION="1.0.0.14s" FILE_DESCRIPTION="Adobe Download Manager" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Download Manager" FILE_VERSION="1.0.0.14s" ORIGINAL_FILENAME="Adobe Download Manager" INTERNAL_NAME="Adobe Download Manager" LEGAL_COPYRIGHT="Copyright 2015 Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1139C4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.14" UPTO_BIN_PRODUCT_VERSION="1.0.0.14" LINK_DATE="04/09/2015 13:22:28" UPTO_LINK_DATE="04/09/2015 13:22:28" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sw_uninstaller.exe" SIZE="195480" CHECKSUM="0x7BBFA73E" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="Adobe Shockwave Player" COMPANY_NAME="Adobe Systems, Inc." FILE_VERSION="11.5.1.601" LEGAL_COPYRIGHT="Copyright © 1985-2008 Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x40000" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="08/17/1999 15:25:48" UPTO_LINK_DATE="08/17/1999 15:25:48" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="993280" CHECKSUM="0x599F4100" BIN_FILE_VERSION="5.1.2600.6532" BIN_PRODUCT_VERSION="5.1.2600.6532" PRODUCT_VERSION="5.1.2600.6532" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.6532 (xpsp_sp3_qfe.140312-0419)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF63D5" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.6532" UPTO_BIN_PRODUCT_VERSION="5.1.2600.6532" LINK_DATE="03/12/2014 10:48:50" UPTO_LINK_DATE="03/12/2014 10:48:50" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
Exception Information
Code: 0xc000001d Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x000000000040595b
System Information
Windows NT 5.1 Build: 2600
CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E
CPU Version: 000006B1 CPU Feature Code: 0383F9FF
CPU AMD Feature Code: 00E6E824
Module 1
flashplayer17_ha_install.exe
Image Base: 0x00400000 Image Size: 0x00000000
Checksum: 0x001139c4 Time Stamp: 0x55267d14
Version Information
Signature: feef04bd
StrucVer: 00010000
FileVer: (1.0:0.14)
ProdVer: (1.0:0.14)
FlagMask: 0000003f
Flags: 00000000
OS: 00040004
FileType: 00000001
SubType: 00000000
FileDate: 00000000:00000000
Module 2
ntdll.dll
Image Base: 0x7c900000 Image Size: 0x00000000
Checksum: 0x000afd30 Time Stamp: 0x4d00f27d
Version Information
Signature: feef04bd
StrucVer: 00010000
FileVer: (5.1:2600.6055)
ProdVer: (5.1:2600.6055)
FlagMask: 0000003f
Flags: 00000000
OS: 00040004
FileType: 00000002
SubType: 00000000
FileDate: 00000000:00000000
Module 3
kernel32.dll
Image Base: 0x7c800000 Image Size: 0x00000000
Checksum: 0x000f63d5 Time Stamp: 0x53203b92
Module 3
kernel32.dll
Image Base: 0x7c800000 Image Size: 0x00000000
Checksum: 0x000f63d5 Time Stamp: 0x53203b92
Version Information
Signature: feef04bd
StrucVer: 00010000
FileVer: (5.1:2600.6532)
ProdVer: (5.1:2600.6532)
FlagMask: 0000003f
Flags: 00000000
OS: 00040004
FileType: 00000002
SubType: 00000000
FileDate: 00000000:0
0000000
Minidump: http://tommycatkins.com/2015/Minidump.zip
The complete offline installers do not crash and appear to install successfully:
install_flash_player_17_plugin.exe
install_flash_player_17_active_x.exe
After installation, Flashplayer appears to run normally without issue.
Speculation: Both computers are older and do not have SSE2 processors. Did flashplayer17_ha_install.exe and flashplayer17ax_ha_install.exe get compiled with SSE2 switch enabled?Minidump analysis, looks like an illegal instruction. Again suspect SSE2 requirement was enabled for this version of Adobe Download Manager. It does not appear SSE2 is required for FlashPlayer (yet), so this should be fixed.
Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.
Primary Analysis
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows XP Version 2600 (Service Pack 3) UP Free x86 compatible
kernel32.dll version: 5.1.2600.6532 (xpsp_sp3_qfe.140312-0419)
Machine Name:
Debug session time: Tue Apr 14 10:04:23.000 2015 (UTC - 4:00)
System Uptime: not available
Process Uptime: not available
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
* Exception Analysis *
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
FAULTING_IP:
flashplayer17_ha_install+595b
0040595b ?? ???
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0040595b (flashplayer17_ha_install+0x0000595b)
ExceptionCode: c000001d (Illegal instruction)
ExceptionFlags: 00000000
NumberParameters: 0
PROCESS_NAME: flashplayer17_ha_install.exe
ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.
FAULTING_THREAD: 00000eb0
DEFAULT_BUCKET_ID: STATUS_ILLEGAL_INSTRUCTION
PRIMARY_PROBLEM_CLASS: STATUS_ILLEGAL_INSTRUCTION
BUGCHECK_STR: APPLICATION_FAULT_STATUS_ILLEGAL_INSTRUCTION
IP_ON_HEAP: 0017e538
FRAME_ONE_INVALID: 1
LAST_CONTROL_TRANSFER: from 0017e538 to 0040595b
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012fcb0 0017e538 02c8c0a0 00000000 0012fcf0 flashplayer17_ha_install+0x595b
0012fcc4 0040815d 97988bdf 00657070 00187280 0x17e538
0012fcf0 0043c3d4 97988a3b 001870f0 00187378 flashplayer17_ha_install+0x815d
0012fd14 0041d44d 97988a7b 001870f0 00656c10 flashplayer17_ha_install+0x3c3d4
0012fd54 00401b66 97988a4f ffffffff 00657070 flashplayer17_ha_install+0x1d44d
0012ff60 005b67b0 0007da4c 00000001 00000000 flashplayer17_ha_install+0x1b66
0012ff74 00591882 00400000 00000000 00020a7e flashplayer17_ha_install+0x1b67b0
0012ffc0 7c816037 0007da4c 7c90d96e 7ffde000 flashplayer17_ha_install+0x191882
0012fff0 00000000 00401000 00000000 00000000 kernel32!BaseProcessStart+0x23
STACK_COMMAND: ~0s; .ecxr ; kb
FAILED_INSTRUCTION_ADDRESS:
flashplayer17_ha_install+595b
0040595b ?? ???
FOLLOWUP_IP:
flashplayer17_ha_install+595b
0040595b ?? ???
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: flashplayer17_ha_install+595b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: flashplayer17_ha_install
IMAGE_NAME: flashplayer17_ha_install.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 55267d14
FAILURE_BUCKET_ID: STATUS_ILLEGAL_INSTRUCTION_c000001d_flashplayer17_ha_install.exe!Unknown
BUCKET_ID: APPLICATION_FAULT_STATUS_ILLEGAL_INSTRUCTION_BAD_IP_flashplayer17_ha_install+595b
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/flashplayer17_ha_install_exe/1_0_0_14/55267d14/flashplayer17_ha_install_exe/1_0_0_14/55267d14/c000001d/0000595b.htm?Retriage=1
Followup: MachineOwner
Loaded Module List
start end module name
00400000 007df000 flashplayer17_ha_install flashplayer17_ha_install.exe
01160000 011de000 VirtualMIDISynth VirtualMIDISynth.dll
10000000 10006000 prio prio.dll
4d4f0000 4d549000 WINHTTP WINHTTP.dll
4ec50000 4edfb000 gdiplus gdiplus.dll
5ad70000 5ada8000 UxTheme UxTheme.dll
5b860000 5b8b5000 NETAPI32 NETAPI32.dll
61880000 618ba000 OLEACC OLEACC.dll
629c0000 629c9000 LPK LPK.DLL
65100000 6519e000 USP10 USP10.dll
69450000 69466000 faultrep faultrep.dll
73000000 73026000 WINSPOOL WINSPOOL.DRV
76360000 76370000 WINSTA WINSTA.dll
76380000 76385000 MSIMG32 MSIMG32.dll
76390000 763ad000 IMM32 IMM32.dll
769c0000 76a74000 USERENV USERENV.dll
76b40000 76b6d000 WINMM WINMM.dll
76bf0000 76bfb000 PSAPI PSAPI.DLL
76c30000 76c5e000 WINTRUST WINTRUST.dll
76c90000 76cb9000 IMAGEHLP IMAGEHLP.dll
76f50000 76f58000 WTSAPI32 WTSAPI32.dll
77120000 771ab000 OLEAUT32 OLEAUT32.dll
773d0000 774d3000 COMCTL32 COMCTL32.dll
774e0000 7761e000 ole32 ole32.dll
77920000 77a13000 SETUPAPI SETUPAPI.dll
77a80000 77b17000 CRYPT32 CRYPT32.dll
77b20000 77b32000 MSASN1 MSASN1.dll
77b40000 77b62000 Apphelp Apphelp.dll
77c00000 77c08000 VERSION VERSION.dll
77c10000 77c68000 msvcrt msvcrt.dll
77dd0000 77e6b000 ADVAPI32 ADVAPI32.dll
77e70000 77f03000 RPCRT4 RPCRT4.dll
77f10000 77f59000 GDI32 GDI32.dll
77f60000 77fd6000 SHLWAPI SHLWAPI.dll
77fe0000 77ff1000 Secur32 Secur32.dll
7c800000 7c8f6000 kernel32 kernel32.dll
7c900000 7c9b2000 ntdll ntdll.dll
7c9c0000 7d1d7000 SHELL32 SHELL32.dll
7d1e0000 7d49c000 msi msi.dll
7df70000 7df92000 oledlg oledlg.dll
7e410000 7e4a1000 USER32 USER32.dll
Unloaded modules:
77b40000 77b62000 apphelp.dll
73ed0000 73ed7000 mmdrv.dll
Raw Stack Contents
Memory access error at 'StackLimit) @@(((ntdll!_NT_TIB *)@$teb)->StackBase)'
Dump Header Information
----- User Mini Dump Analysis
MINIDUMP_HEADER:
Version A793 (6003)
NumberOfStreams 8
Flags 21
0001 MiniDumpWithDataSegs
0020 MiniDumpWithUnloadedModules
Streams:
Stream 0: type ThreadListStream (3), size 00000064, RVA 00000160
2 threads
RVA 00000164, ID EB0, Teb:000000007FFDD000
RVA 00000194, ID A78, Teb:000000007FFDC000
Stream 1: type ModuleListStream (4), size 00001150, RVA 000001C4
41 modules
RVA 000001C8, 00400000 - 007df000: 'C:\Documents and Settings\Administrator\Desktop\flashplayer17_ha_install.exe'
RVA 00000234, 7c900000 - 7c9b2000: 'C:\WINNT\system32\ntdll.dll'
RVA 000002A0, 7c800000 - 7c8f6000: 'C:\WINNT\system32\kernel32.dll'
RVA 0000030C, 5b860000 - 5b8b5000: 'C:\WINNT\system32\NETAPI32.dll'
RVA 00000378, 77dd0000 - 77e6b000: 'C:\WINNT\system32\ADVAPI32.dll'
RVA 000003E4, 77e70000 - 77f03000: 'C:\WINNT\system32\RPCRT4.dll'
RVA 00000450, 77fe0000 - 77ff1000: 'C:\WINNT\system32\Secur32.dll'
RVA 000004BC, 77c10000 - 77c68000: 'C:\WINNT\system32\msvcrt.dll'
RVA 00000528, 7c9c0000 - 7d1d7000: 'C:\WINNT\system32\SHELL32.dll'
RVA 00000594, 77f10000 - 77f59000: 'C:\WINNT\system32\GDI32.dll'
RVA 00000600, 7e410000 - 7e4a1000: 'C:\WINNT\system32\USER32.dll'
RVA 0000066C, 77f60000 - 77fd6000: 'C:\WINNT\system32\SHLWAPI.dll'
RVA 000006D8, 4d4f0000 - 4d549000: 'C:\WINNT\system32\WINHTTP.dll'
RVA 00000744, 7d1e0000 - 7d49c000: 'C:\WINNT\system32\msi.dll'
RVA 000007B0, 76bf0000 - 76bfb000: 'C:\WINNT\system32\PSAPI.DLL'
RVA 0000081C, 77c00000 - 77c08000: 'C:\WINNT\system32\VERSION.dll'
RVA 00000888, 76380000 - 76385000: 'C:\WINNT\system32\MSIMG32.dll'
RVA 000008F4, 73000000 - 73026000: 'C:\WINNT\system32\WINSPOOL.DRV'
RVA 00000960, 773d0000 - 774d3000: 'C:\WINNT\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll'
RVA 000009CC, 5ad70000 - 5ada8000: 'C:\WINNT\system32\UxTheme.dll'
RVA 00000A38, 774e0000 - 7761e000: 'C:\WINNT\system32\ole32.dll'
RVA 00000AA4, 77120000 - 771ab000: 'C:\WINNT\system32\OLEAUT32.dll'
RVA 00000B10, 7df70000 - 7df92000: 'C:\WINNT\system32\oledlg.dll'
RVA 00000B7C, 4ec50000 - 4edfb000: 'C:\WINNT\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.23084_x-ww_f3f35550\gdiplus.dll'
RVA 00000BE8, 77a80000 - 77b17000: 'C:\WINNT\system32\CRYPT32.dll'
RVA 00000C54, 77b20000 - 77b32000: 'C:\WINNT\system32\MSASN1.dll'
RVA 00000CC0, 76c30000 - 76c5e000: 'C:\WINNT\system32\WINTRUST.dll'
RVA 00000D2C, 76c90000 - 76cb9000: 'C:\WINNT\system32\IMAGEHLP.dll'
RVA 00000D98, 61880000 - 618ba000: 'C:\WINNT\system32\OLEACC.dll'
RVA 00000E04, 76390000 - 763ad000: 'C:\WINNT\system32\IMM32.dll'
RVA 00000E70, 76b40000 - 76b6d000: 'C:\WINNT\system32\WINMM.dll'
RVA 00000EDC, 629c0000 - 629c9000: 'C:\WINNT\system32\LPK.DLL'
RVA 00000F48, 65100000 - 6519e000: 'C:\WINNT\system32\USP10.dll'
RVA 00000FB4, 10000000 - 10006000: 'C:\Program Files\Process Priority Saver 2.0.0.2960\prio.dll'
RVA 00001020, 01160000 - 011de000: 'C:\WINNT\system32\VirtualMIDISynth\VirtualMIDISynth.dll'
RVA 0000108C, 69450000 - 69466000: 'C:\WINNT\system32\faultrep.dll'
RVA 000010F8, 769c0000 - 76a74000: 'C:\WINNT\system32\USERENV.dll'
RVA 00001164, 76360000 - 76370000: 'C:\WINNT\system32\WINSTA.dll'
RVA 000011D0, 76f50000 - 76f58000: 'C:\WINNT\system32\WTSAPI32.dll'
RVA 0000123C, 77920000 - 77a13000: 'C:\WINNT\system32\SETUPAPI.dll'
RVA 000012A8, 77b40000 - 77b62000: 'C:\WINNT\system32\Apphelp.dll'
Stream 2: type UnloadedModuleListStream (14), size 0000003C, RVA 00001314
2 unloaded modules
RVA 00001320, 77b40000 - 77b62000: 'apphelp.dll'
RVA 00001338, 73ed0000 - 73ed7000: 'mmdrv.dll'
Stream 3: type MemoryListStream (5), size 00000054, RVA 00002E4E
5 memory ranges
range# RVA Address Size
0 00002EA2 0012db88 00002478
1 0000531A 7c90e494 00000100
2 0000541A 010dfea4 0000015c
3 00005576 7c90e494 00000100
4 00005676 007de000 00000200
Total memory: 29d4
Stream 4: type ExceptionStream (6), size 000000A8, RVA 000000B8
ThreadID 3760
ExceptionCode C000001D
ExceptionRecord 0
ExceptionAddress 40595b
Context record RVA 1fc6, size 2cc
Stream 5: type SystemInfoStream (7), size 00000038, RVA 00000080
ProcessorArchitecture 0000 (PROCESSOR_ARCHITECTURE_INTEL)
ProcessorLevel 0006
ProcessorRevision 0B01
NumberOfProcessors 00
MajorVersion 00000005
MinorVersion 00000001
BuildNumber 00000A28 (2600)
PlatformId 00000002 (VER_PLATFORM_WIN32_NT)
CSDVersionRva 00001350
Length: 28
Buffer: {'Service Pack 3'}
Product: unknown <0>, suite: SmallBusinessRestricted
Stream 6: type UnusedStream (0), size 00000000, RVA 00000000
Stream 7: type UnusedStream (0), size 00000000, RVA 00000000
Strings
GenuineIntel
Service Pack 3
C:\Documents and Settings\Administrator\Desktop\flashplayer17_ha_install.exe
C:\WINNT\system32\ntdll.dll
C:\WINNT\system32\kernel32.dll
C:\WINNT\system32\NETAPI32.dll
C:\WINNT\system32\ADVAPI32.dll
C:\WINNT\system32\RPCRT4.dll
C:\WINNT\system32\Secur32.dll
C:\WINNT\system32\msvcrt.dll
C:\WINNT\system32\SHELL32.dll
C:\WINNT\system32\GDI32.dll
C:\WINNT\system32\USER32.dll
C:\WINNT\system32\SHLWAPI.dll
C:\WINNT\system32\WINHTTP.dll
C:\WINNT\system32\msi.dll
C:\WINNT\system32\PSAPI.DLL
C:\WINNT\system32\VERSION.dll
C:\WINNT\system32\MSIMG32.dll
C:\WINNT\system32\WINSPOOL.DRV
C:\WINNT\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll
C:\WINNT\system32\UxTheme.dll
C:\WINNT\system32\ole32.dll
C:\WINNT\system32\OLEAUT32.dll
C:\WINNT\system32\oledlg.dll
C:\WINNT\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.23084_x-ww_f3f35550\gdiplus.dll
C:\WINNT\system32\CRYPT32.dll
C:\WINNT\system32\MSASN1.dll
C:\WINNT\system32\WINTRUST.dll
C:\WINNT\system32\IMAGEHLP.dll
C:\WINNT\system32\OLEACC.dll
C:\WINNT\system32\IMM32.dll
C:\WINNT\system32\WINMM.dll
C:\WINNT\system32\LPK.DLL
C:\WINNT\system32\USP10.dll
C:\Program Files\Process Priority Saver 2.0.0.2960\prio.dll
C:\WINNT\system32\VirtualMIDISynth\VirtualMIDISynth.dll
C:\WINNT\system32\faultrep.dll
C:\WINNT\system32\USERENV.dll
C:\WINNT\system32\WINSTA.dll
C:\WINNT\system32\WTSAPI32.dll
C:\WINNT\system32\SETUPAPI.dll
C:\WINNT\system32\Apphelp.dll
apphelp.dll
ynth.pdb
faultrep.pdb
RSDSNw
userenv.pdb
winsta.pdb
wtsapi32.pdb
setupapi.pdb
apphelp.pdb
ngs\Admini
C:\WINNT\system32\dwwin.exe -x -s 264
C:\Documents and Settings\Administrator\Desktop\flashplayer17_ha_install.exe
Adobe Download Manager
C:\WINNT\system32
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\cbae_appcompat.txt
watson.microsoft.com
%C:\WINNT\system32\faultrep.dll
C:\WINNT\system32\faultrep.d
watson.microsoft.com
C:\Documents and Settings\Administrator\Desktop\flashplayer17_ha_install.exe
Eip)Fi
ReportFault
C:\WINNT\system32\faultrep.dll
Appationle
MFpplic
C:\Documents and Settings\Administrator\
nistrator\De -
Unable to update flash player on Mac OS 10.6.8 with Firefox 22.0
When attempting to update, or run the uninstaller as suggested by the FAQ, the follow message pops up.
"Adobe Reader could not open 'uninstall_flash_player_osx.dmg' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
This has acctually happened with several minor and two major versions of Firefox. Once I was able to run the update by downloading it directly without using the autodownloader installation. However, I have not been able to find where I can get the direct download again... every link takes me back to the "http://get.adobe.com/flashplayer/?promoid=JZEFT" page where the same problem just occurs again.
It would be REALLY nice to solve so the autodownloader worked again.
Any solutions will be gladly appreciated. Thanks.OK, makes sense. Any idea what the DMG preference should be in Firefox?
It was set to "Always Ask"
... and I changed it to "Use MacOS"
The funny thing is that all the other updates (these were Add On updates) that I ran downloaded the DMG file and it started right up. It is only the Adobe products (Acroread, Flash, ect) that are having troubles, and they all get the same error.
BTW - Thanks for helping!
NEW UPDATE:
Found /System/Library/CoreServices/DiskImageMounter.app and set the Firefox preferences DMG file to use that now. -
I am unable to update flash player
Any suggestion
There is no Flash on an iPad therefore nothing to update.
If you need to play flash content, try one of the browsers that support Flash from the App Store.
Puffin, Photon, Skyfire -
Unable to install Adobe Photoshop Elements 13, from disc. The disc is rejected in DVD RW drive, no dialogue box comes up. The DVD driver is up to date and have updated flash player.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
unable to install updated flash player to my mac os. Ive empty cache, tried downloading it directly safe mode, and still nothing
Hi Blanca rey
You Can try Uninstalling Flash Player using - Uninstall Flash Player | Mac OS
and Use the Offline Flash Player Installer for Mac (Safari and Firefox) from here - Installation problems | Flash Player | Mac
Hope it helps,
While you try the above suggestion, can you also share the Version of Mac on which you are updating Flash Player and how are you doing it?
Thanks
Piyush -
Unable to Install Flash Player 11.7.700.169 on OSX 10.7.5
I have tried everything I can think of to install your new version. On Sunday, I downloaded the 11.7.700.169 installation .dmg. When I double clicked on the Install Adobe Flash Player, it reported:
Creating image
Downloading image
Installing Flash Player
I got prompted for my password, and responded. Then it reports a "General Installation Failure" and stops.
I have rebooted, run Disk Utility to repair permissions, uninstalled Flash Player, and eventually installed a downlevel version of Flash Player. I have tried to enter this message using Firefox, but your web site goes into a loop redirecting to https://www.adobe.com/cfusion/entitlement/index.cfm?e=ca&returnurl=http://forums.adobe.com /adobe_login&loc=en
I am including the console log from my latest installation attempt.
Apr 23 23:26:40 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:26:40 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:26:43 gull mdworker[366]: (Error) ImportPluginLoading: Couldn't load plugin 'file://localhost/Library/Spotlight/iWeb.mdimporter/'
Apr 23 23:26:44 gull mdworker[367]: (Error) ImportPluginLoading: Couldn't load plugin 'file://localhost/Library/Spotlight/iWeb.mdimporter/'
Apr 23 23:26:55 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:26:55 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:27:03 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://sync.xmarks.com/sync/bookmarks/getchanges
Apr 23 23:27:10: --- last message repeated 1 time ---
Apr 23 23:27:10 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:27:10 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:27:24 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://cloud.xmarks.com/cloud/history/write
Apr 23 23:27:25 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:27:25 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:27:25 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://cloud.xmarks.com/cloud/history/write
Apr 23 23:27:25 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://cloud.xmarks.com/cloud/history/read
Apr 23 23:27:25: --- last message repeated 1 time ---
Apr 23 23:27:25 gull [0x0-0x7007].org.mozilla.firefox[170]: no loadgroup notificationCallbacks for http://cloud.xmarks.com/cloud/tabs/write
Apr 23 23:27:40: --- last message repeated 1 time ---
Apr 23 23:27:40 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:27:40 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:27:42 gull mDNSResponder[15]: uDNS_UpdateRecord: Requested update of record gull\.pri._odisk._tcp.pri. type 16, in erroneous state 3
Apr 23 23:27:42 gull mDNSResponder[15]: update_record: Error -65549 for 54 gull\.pri._odisk._tcp.pri. TXT sys=waMA=00:1D:4F:45:77:44,adVF=0x200,adDT=0x3,adCC=1
Apr 23 23:27:43 gull DiskImages UI Agent[410]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
Apr 23 23:27:43 gull [0x0-0x2f02f].com.apple.DiskImageMounter[406]: 2013-04-23 23:27:43.525 DiskImages UI Agent[410:707] *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid
Apr 23 23:27:55 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:27:55 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:28:08 gull authexec[428]: executing /bin/sh
Apr 23 23:28:08 gull com.apple.launchd.peruser.501[154] ([0x0-0x32032].com.solidstatenetworks.awkhost[421]): Exited: Killed: 9
Apr 23 23:28:10 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:28:10 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:28:13 gull parentalcontrolsd[439]: _FCXMIGAppCanLaunch [1952:] -- *** couldn't find tracker for uid 0
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295d0009 (err=-2580)
Apr 23 23:28:15: --- last message repeated 1 time ---
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x9 InContext 0x1b1a80 in {33.000000,21.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 27b70003, actual seed is b03e0c6
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x27b70003 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 27b70003, actual seed is b03e0c6
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x27b70003 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x3 InContext 0x1b1a80 in {33.000000,42.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x6 InContext 0x1b1a80 in {33.000000,63.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x5 InContext 0x1b1a80 in {33.000000,84.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295a0007 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295a0007 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x7 InContext 0x1b1a80 in {33.000000,105.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 200d0002, actual seed is 4353d0cd
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x200d0002 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 200d0002, actual seed is 4353d0cd
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x200d0002 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x2 InContext 0x1b1a80 in {33.000000,126.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2d320001, actual seed is 79838cb2
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2d320001 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2d320001, actual seed is 79838cb2
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2d320001 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x1 InContext 0x1b1a80 in {33.000000,147.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2105000a (err=-2580)
Apr 23 23:28:15: --- last message repeated 1 time ---
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0xa InContext 0x1b1a80 in {33.000000,168.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x21250008 (err=-2580)
Apr 23 23:28:15: --- last message repeated 1 time ---
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x8 InContext 0x1b1a80 in {33.000000,189.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2a310004, actual seed is 189a769b
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2a310004 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2a310004, actual seed is 189a769b
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x2a310004 (err=-2580)
Apr 23 23:28:15 gull Install Adobe Flash Player[429]: PlotIconRef 0x4 InContext 0x1b1a80 in {33.000000,210.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: PlotIconRef 0x5 InContext 0x1b1a80 in {33.000000,84.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: PlotIconRef 0x5 InContext 0x1b1a80 in {33.000000,84.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295a0007 (err=-2580)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295a0007 (err=-2580)
Apr 23 23:28:16 gull Install Adobe Flash Player[429]: PlotIconRef 0x7 InContext 0x1b1a80 in {33.000000,105.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: PlotIconRef 0x6 InContext 0x1b1a80 in {33.000000,63.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x24580005 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: PlotIconRef 0x5 InContext 0x1b1a80 in {33.000000,84.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295a0007 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x295a0007 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: PlotIconRef 0x7 InContext 0x1b1a80 in {33.000000,105.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: PlotIconRef 0x6 InContext 0x1b1a80 in {33.000000,63.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: _GetISImageRefFromIconRefInternal: could not retain image ref 0x20a30006 (err=-2580)
Apr 23 23:28:20 gull Install Adobe Flash Player[429]: PlotIconRef 0x6 InContext 0x1b1a80 in {33.000000,63.000000,16.000000,16.000000}, inAlign:5, inTransform:0, inFlags:0 failed. Invalid image ref (err=-2582)
Apr 23 23:28:25 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:28:25 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:28:40 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:28:40 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:28:44 gull mDNSResponder[15]: uDNS_UpdateRecord: Requested update of record gull\.pri._odisk._tcp.pri. type 16, in erroneous state 3
Apr 23 23:28:44 gull mDNSResponder[15]: update_record: Error -65549 for 54 gull\.pri._odisk._tcp.pri. TXT sys=waMA=00:1D:4F:45:77:44,adVF=0x200,adDT=0x3,adCC=1
Apr 23 23:28:44 gull KernelEventAgent[75]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)
Apr 23 23:28:44 gull mds[71]: (/)(Warning) IndexQuery in bool preIterate_FSI(SISearchCtx_FSI*):Throttling inefficient file system query
Apr 23 23:28:49 gull authexec[469]: executing /bin/sleep
Apr 23 23:28:49 gull authexec[470]: executing /usr/sbin/chown
Apr 23 23:28:49 gull authexec[471]: executing /bin/chmod
Apr 23 23:28:49 gull authexec[472]: executing /bin/chmod
Apr 23 23:28:49 gull Adobe Flash Player Install Manager[464]: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
Apr 23 23:28:49 gull [0x0-0x32032].com.solidstatenetworks.awkhost[0]: 2013-04-23 23:28:49.780 Adobe Flash Player Install Manager[464:707] Unable to launch FPInstallHelper. Error = 'launch path not accessible'
Apr 23 23:28:49 gull authexec[473]: executing /bin/chmod
Apr 23 23:28:49 gull authexec[474]: executing /bin/rm
Apr 23 23:28:50 gull Adobe Flash Player Install Manager[464]: Install failed with error code: 30.
Apr 23 23:28:50 gull [0x0-0x32032].com.solidstatenetworks.awkhost[0]: 2013-04-23 23:28:50.119 Adobe Flash Player Install Manager[464:707] Install failed with error code: 30.
Apr 23 23:28:55 gull sandboxd[463] ([71]): mds(71) deny file-write-data /dev/dtracehelper
Apr 23 23:28:55 gull acvpnagent[94]: Function: OnSocketReadComplete File: IP/DNSRequest.cpp Line: 1022 Timeout (per-request) while trying to resolve 105.224.174.146.in-addr.arpa via DNS server 192.168.0.1 (timeout interval = 10 sec)
Apr 23 23:28:55 gull acvpnagent[94]: Function: TestNetEnv File: NetEnvironment.cpp Line: 334 No DNS connectivity. Retesting connectivity to the secure gateway in 5 seconds.
Apr 23 23:29:01 gull diskarbitrationd[19]: mdworker [367]:28959 not responding.
Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2d320001, actual seed is 79838cb2
Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 200d0002, actual seed is 4353d0cd
Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 27b70003, actual seed is b03e0c6
Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 2a310004, actual seed is 189a769b
Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 24580005, actual seed is 54e49eb4
Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 20a30006, actual seed is 71f32454
Apr 23 23:29:01 gull Install Adobe Flash Player[429]: ISGetIconFamilyFromStorage: seed mismatch for 295a0007, actual seed is 4516dde9The offline installer solved the problem for me, but still...
Il giorno 28/lug/2013, alle ore 15:39, splodus1 <[email protected]> ha scritto:
Re: Unable to Install Flash Player 11.7.700.169 on OSX 10.7.5
created by splodus1 in Installing Flash Player - View the full discussion
This turned out to be a permissions issue for me, your milage may vary. Note: This could be dangerous, you could always backup your file perms and put them back once flash is installed.
1. Open console on your mac, go to the system.log section
2. Attempt to install, after it downloads and fails use the "String Matching" at the top and type in "flash"
You should get a section that looks like this:
Jul 28 08:18:07 z.local com.apple.SecurityServer[27]: Succeeded authorizing right 'system.privilege.admin' by client '/usr/libexec/security_authtrampoline' for authorization created by '/Volumes/539481aadb965dc489df8086d78bcd5c197e5645/Install Adobe Flash Player.app' (3,0)
Jul 28 08:18:07 z.local authexec[1507]: executing /bin/chmod
Jul 28 08:18:07 z.local com.apple.SecurityServer[27]: Succeeded authorizing right 'system.privilege.admin' by client '/usr/libexec/security_authtrampoline' for authorization created by '/Volumes/539481aadb965dc489df8086d78bcd5c197e5645/Install Adobe Flash Player.app' (3,0)
Jul 28 08:18:07 z.local authexec[1508]: executing /bin/chmod
Jul 28 08:18:07 z.local Adobe Flash Player Install Manager[1504]: Unable to launch FPInstallHelper. Error = 'launch path not accessible'
Jul 28 08:18:07 z.local Adobe Flash Player Install Manager[1504]:
Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':
NSFileCreationDate = "2013-06-21 22:45:59 +0000";
NSFileExtensionHidden = 0;
Notice how it says "Launch path not accessible" and gives a directory of '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper'?
chmod -R 777 * the contents of the n0000000000000/ directory and attempt to reinstall, this fixed it for me.
Here's a tree:
├── zyxvpxvq6csfxvn_n0000000000000
│ ├── 0
│ │ └── com.apple.revisiond.temp
│ ├── C
│ │ ├── -Version\ 10.8\ (Build\ 12A269)
│ │ ├── -Version\ 10.8.3\ (Build\ 12D78)
│ │ ├── -Version\ 10.8.4\ (Build\ 12E55)
│ │ ├── com.apple.LaunchServices-0360.csstore
│ │ ├── com.apple.LaunchServices-0370.csstore
│ │ ├── com.apple.apsd
│ │ │ └── sandbox-cache.db
│ │ ├── com.apple.revisiond.private_temp
│ │ ├── com.apple.sandboxd
│ │ ├── com.apple.scriptmanager.le.cache
│ │ └── sandbox-cache.db
│ ├── Cleanup\ At\ Startup
│ │ ├── PKInstallSandboxManager
│ │ └── com.apple.backupd.filechecklist
│ └── T
│ ├── TemporaryItems
│ ├── com.apple.apsd
│ └── hsperfdata_root
This could be dangerous, I'm not sure with the repercussions are. However, I do know I can use flash now. Obviously, if you aren't savy in terminal commands you shouln't be running them. I take no responsibility for any irresponsible actions, know what this means before you do it.
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Start a new discussion in Installing Flash Player by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
I have tried to update flash player and when I put in my password, it is rejected. I have changed my email and password and have so informed adobe, but I am still unable to install flash player update. How can I update adobe flash?
This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.
If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt. If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.
If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person. -
Unable to download Flash Player Plugin 11.7.700.224
Cannot play games due to inability to update Flash Player Plugin in Firefox. Firefox notes that I need to update, but will not let me do it. Every time I click "Update Now" or type "unable to update Adobe Flash Player Plugin 11.7.700.224", another Firefox screen appears, stating something like "Flash Player 11.6 to 10. blah-blah" has problems and has been blocked by Firefox. I KNOW THIS!! That's why I am trying to update Flash Player Plugin, as Firefox has suggested. As far as I can tell, I have deleted everything having to do with Flash Player...so why am I not able to download the newest version? (I went to Adobe website to make sure everything was deleted, and it showed I had no Flash Player installed.) Am I doing something wrong? I have been trying to download this for quite a while, to no avail. Any help would be greatly appreciated.
You can find the latest Flash player versions for Firefox on this page.
*http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
*http://www.adobe.com/support/flashplayer/downloads.html -
Update Flash Player warning messsage
Help needed.... I'm not a user of Flash player but probably downloaded because advised to by another programme... I'm now getting a continuous interuption warning sign on my screen "Update Flash Player (various, different letters and numbers) is requesting your permission - this is driving me mad. I have uninstalled, re installled but comes up every 20 seconds or so and my pc is running very differently - can someone help please? I'm not very techie....
wacki wrote:
i had the same problem too after i updated to version 12. my laptop is windows 7 64bit but it not only affected my chrome browser but all my browsers. i was unable to watch any videos online with flash content. even youtube was out i had to do a system restore and i have no plans to update to version 12 until version 13 is released lol
FWIW, YouTube has finished converting ALL of their videos to HTML5, which requires NO plug-in... at all.
If you have NO Flash Player installed on your system, your browser (as long as it's newer than IE8 or Firefox 17) can play YouTube videos.
If you're unable to view HTML5 video, your problems are way beyond Flash Player, or Chrome... which has a "proprietary" build, modified and embedded by Google, but isn't required to view YouTube. -
Hi Team,
I am only sending you an email as I am unable to find the answer to this question anywhere on your web site.
Just started within the past half an hour, I have been getting an update Flash Player dialog box popping up on my desktop, saying to update now or later or not at all, but I don't recognize it as the standard type of update dialog box that is sent by Adobe. The file name that is being used to click on for the update is "tmp4E11.exe:, is this a genuine Adobe update. I just can't stop this dialog box from popping up every ten seconds. HELP please.
Thanks.Hi,
if it's popping up every 10 seconds or so it's not official Flash Player update as ours does not display that often. Can you post a screenshot of it, How to post a screenshot in the forum.
Maria -
I was informed via Secunia that I needed to update Flash player and then downloaded the new version. After going into Adobe to see if I was installed correctly I found that the program was installed and I had the new version 10.0.45.2. When I try to play a game that I have been playing for months, I get the message that I need Flash Player version 8 or above. What am I doing wrong and what do I need to do now?
Thanks for your response.
Now I think I might have it but one thing confuses me. Will mention it at the end.
Using IE
Going into Tools, Add Ons
Lists Shockwave enabled 1/26/10 - Version 9.0.28.0
Under Control Panel - Add or Remove Programs
It has
Adobe Flash Player 10 Active X
Version 10.0.45.2
Adobe Flash Player 10 Plug in
Going into My Computer, Explore and then Macromedia and then Flash it has 8 files
1. Flash 10e.oxc
Active X
Version 10.0.45.2
2. FlashUtil10e.exe
Version 10.0.45.2
3. NPSWF32.dll
Version 10.0.45.2
4. Uninstall_Active X.exe
5. FlashPlayer.xpt
6. Install Log
7. NPSWF32_Flash.Util.exe
Version 10.0.45.2
8. Uninstall_plugin.exe
Version 10.0.45.2
Using Firefox
Under Tools, Plug Ins
Shockwave Flash 10.0.45.2
doesn't say enable but gives a choice to disable so Assume it is enabled
Going into - Control Panel -- Add or Remove Programs
says 1. Adobe Flash Player 10Active X
2. Adobe Flash Player plug in.
Version 10.0.45.2
Going into My Computer - Macromedia, Flash
Has 8 files
1. Flash 10e.ocx
Version 10.0.45.2
2. FlashUtil10e.exe
Version 10.0.45.2
3. NPSWF32.dll
Version 10.0.45.2
4. Uninstall_ActiveX.exe
Version 10.0.45.2
5. Flashplayer.xpt
6. Install Log
7. NPSWF32_FlashUtil.exe
Version 10.0.45.2
8. Uninstall_plugin.exe
What confuses me is that most of not all of the dates say 1/26/10. Doesn't give a date of yesterday when I did Flash Player for Firefox. Is that normal?
Bottom line -- I can now do the games in Firefox that I haven't been able to play since I installed Firefox. Wouldn't let me play some other video files as well.
I am still unable to do slow scrolling in e-mail or other webpages when I make the page full screen. that is only in Comcast and not AOL. It must be a Comcast problem so will have to get in touch with them.
Let me know if all my files in Flash are okay.
Barbara -
Update Flash Player Multiple iMac's
Hello Everyone,
I work in an elementary school in ohio. I have been working with apple remote desktop trying to install adobe flash player in a lab we have. We use a generic login in our lab and everywhere else so that the little kids do not have to remember a username and password. I am trying to avoid having to update 40 computers at once by hand. I went to the lab and downloaded the update for adobe flash, but before installing i right clicked and did a show package contents. I then went to the resources folder and then contents folder and found the .pkg file in there. I had read on other forums that installing this would suffice to installing the update. I used apple remote desktop to install the pkg file and forced the computers to restart, after it came back up I logged in as the generic login and low and behold it still wanted me to update flash player. If anyone has any good advice for my situation I would greatly appreciate it!!!
-School Tech GuyYou will have a better chance of getting an answer in the Remote Desktop forum.
-
I have to reinstall/update Flash player everyday?
Hi I am a Mac user (MAC OSX 10.6.8) and I use safari as my main browser. (safari version 5.1.5)
The thing is when I try to watch youtube videos, at least once a day my video just turns black, or it says 'plug-in failure'.
I found that the solution for this is updating the flash player, but since this happens everyday I am updating flash everyday.
Everytime I update flash player, the videos work fine.
Last time I installed Flash player was yesterday, the latest version possible, and yet the problem occurred just now.
When I install flash player, I do not uninstall previous versions , simply because it worked fine with them.
Could that be the main problem?
I'm just getting really sick of updating this everyday, force quitting all my browsers and losing all the tabs I had opened.
Please help?You don't need to uninstall Flash Player before installing a new version. Because you install Flash Player everyday, it won't be an update. You are simply installing the version that's already present in your machine.
Could you please go to the following page and let us know the Flash Player version displayed there? https://help-internal.adobe.com/content/help/en/flash-player/kb/find-version-flash-player. html
Does this issue happen only with specific sites or with all the sites?
Thanks,
Suni -
I recently updated Flash PLayer to version 11.7.700.169 on my imac OSX 10.6.8 with Safari 5.1.8 browser and no longer get hulu to work. Scrren is black but audio is playing. You Tube continues to work fine.
Any ideas?JavaScript and Cookies are enabled. my cookies list shows at least 3 associated with hulu. Funny thing is, if I grab the up/down control bar on right side of screen with my mouse, then hulu plays in a somewhat chopped frame by frame. As soon as I let go, the frame freezes yet audio portion continues.
I don't know what a munged Hulu cookie is, however.
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