Unable to Update Illustrator

I am unable to get the latest update - The message from Creative Cloud is Failed, error UM441I210
When I did a search on the error number the steps it suggested were to Restart (still failed), uninstall and re-install (still failed) and finally to look at the error log which suggested finding the summary and acting on the issues - there wasn't a summary section but there were a number of 'fails' which didn't make any sense to me.
I then went on to: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
this was a bit confusing; step 2 say to uninstall the application(s); step 3 to run the Cleaner Tool and follow its instructions. However, as I had removed Illustrator in step 2 it wasn't listed in step 3 for me to 'clean' so I had to quit.
Next, I downloaded the base file from: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
I installed this and the latest update from: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
Illustrator installed V 18.0.0 but the update failed. This time it suggested I re-install the Adobe Application Manager which I did. The update I downloaded myself still failed as did using the update from Creative Cloud.
I don't know what else to do. Installing V 18.0.0 is a few steps back from the updates I already had before all this started. I would be grateful for any further ideas

I would suggest going to
https://helpx.adobe.com/support.html
and jumping through whatever hoops are needed to get to the CHAT capability, then initiating an online chat with an Adobe Support person. You will end up speaking with someone in India, but I've had strange problems such as yours solved several times this way. You need to be patient, as it's not a "quick" process, but it should get you to where you need to go.
Good luck.

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Unable to update Illustrator CS5 to v.15.0.1

When going through the Adobe updater, I get this error with no solution offered other than to contact customer support in the Adobe updater results box, "Adobe Illustrator CS5 15.0.1 Update
Installation failed". I am on a Mac using Snow Leopard. Never had upgrade issues before this. Any idea what may be the trouble?

Yup, same here too. Not sure how to fix this. OS 10.6.4 as well. Running it on a 2.33 Ghz Core 2 Duo MacBookPro.

Unable to update Illustrator CS3

Adobe Updater tells me my software needs an update so I dutifully let it download what it wants. It starts the installation and then hangs. It gets about 80 - 90 per cent through installing the update for Illustrator (13.0.1) and just sits there. I let it run over night and it was right where I left it the night before. I can quit the update installer without having to Force Quit. Tried to launch Illustrator and it wouldn't launch. Gets to the Open screen and quits. I have to re-install Illustrator. This is the 3rd or 4th time I've tried to update. Same result. Any suggestions? Using on an iMac G5 2.1Ghz, 2.5GB RAM, running Leopard (OS 10.5.8).

Your patch seems to be failing because the ownership of file at following location is not getting set correctly -
/Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Resources/AMT/application.sif
(ctrl+click over Adobe Illustrator.app and choose Show Package Contents to view files inside the app)
Correcting the group/owner should fix this problem, or simply rename this file to something else say xapplication.sif then manually run the update.
You may download the 13.0.1 Illustrator update from the following link -
http://www.adobe.com/support/downloads/product.jsp?product=27&platform=Macintosh
Let me know if this fix your problem.
Message was edited by: spsaxena (Added step to view app content)

Unable to update CC Illustrator 2014 and unable to open uninstaller in new imac

unable to update CC Illustrator 2014 and unable to open uninstaller in new imac. Any suggestions?

This worked, thank you.
Jeffrey
From: kglad <[email protected]>
To: Jeffrey Jenkins <[email protected]>
Sent: Saturday, March 21, 2015 12:33 PM
Subject: unable to update CC Illustrator 2014 and unable to open uninstaller in new imac
unable to update CC Illustrator 2014 and unable to open uninstaller in new imac
created by kglad in Downloading, Installing, Setting Up - View the full discussionupdate by downloading the files directly and then applying them: http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7324349#7324349 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7324349#7324349 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Unable to update CC details

Hi Beverley,
We have lost access to Dreamweaver after trying 20 times in the last 30 days to update our new credit card details.
Can you help fix this ASAP?
Thanks.

This worked, thank you.
Jeffrey
From: kglad <[email protected]>
To: Jeffrey Jenkins <[email protected]>
Sent: Saturday, March 21, 2015 12:33 PM
Subject: unable to update CC Illustrator 2014 and unable to open uninstaller in new imac
unable to update CC Illustrator 2014 and unable to open uninstaller in new imac
created by kglad in Downloading, Installing, Setting Up - View the full discussionupdate by downloading the files directly and then applying them: http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7324349#7324349 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7324349#7324349 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Help! Unable to update Adobe CC applications

I am an active CC member but I am unable to update certain CC applications through the Creative Cloud desktop application or by using the *Updates* button under *Help* under each application. For some reason, the *Updates* button is always greyed out.
I successfully updated Muse, Edge Animate and Dreamweaver earlier today, but I am unable to update other applications like Photoshop, Illustrator, InDesign etc. Can you please help me out with this?
Regards,
RK

Are you an enterprise customer?
Please refer:
http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html
Make sure your updates are not disabled and remove files which suppress updates as mentioned in the link.
Regards,
Ashutosh

Trouble updating Illustrator

When I try to update Illustrator it says "Update failed - Unable to extract downloaded files. Press Retry to download again. (U44M1I210)." How do I fix this?

AshleyRiverboat please see the following discussions where this topic has been discussed:
http://forums.adobe.com/message/5866439#5866439
http://forums.adobe.com/message/5423685#5423685
http://forums.adobe.com/message/5997570#5997570

Unable to update the ADMPlugin.api

When I try to install the aics2_12_0_1update.exe for my Illustrator CS2 (12.0) I get the error,
"Unable to update the ADMPlugin.api
The file on your system does not match the original Illustrator 12.0 file expected and it cannot be updated."
I have WXP SP3 and the entire CS2 suite installed.
Any ideas?
J.R.

>...when I worked for Adobe® Systems.
Are you running a beta version of AI 12 by any chance?
That would certainly explain the error message you're getting. As you must know, Adobe updaters are rigorous in their version checking and won't work on non-retail versions.

OSX: Adobe Creative Cloud unable to update (stall at 50%)

Hey experts,
ever since signing up for Creative Cloud I have been unable to update any application as my regular user on OSX. After exchanging 23 emails with the Adobe support in 2013 I finally gave up and created a workaround in the hope that the Adobe developers would finally look into the issue and fix the bug. With the last update of Creative Cloud my workaround stopped working so I took time to do a complete reinstallation of Creative Cloud to see if the bug was finally fixed. It was not.
The bug:
-Installation of Creative Cloud and Photoshop, Lightroom etc. through the Creative Cloud app works.
-Any try to update a CC applicaton (e. g. Photoshop CC 2014 results in the state "waiting" at 50%):
-Trying to update through the menu of Adobe Photoshop CC 2014 "Aktualisierungen"
resulted in the following error message:
Translation: "Update failed. Unable to apply updates. Adobe Application manager is already running. Close all instances of Adobe Application Manager before applying updates. etc."
What I tried to resolve the problem:
What did not work:
-Complete reinstallation of Creative Cloud:
     -Uninstall of all Adobe applications
     -Ran the Adobe CC Cleaner tool
     -Eliminated every single *[Aa]dobe*-folder on my disk including my profile.
     -Reboot
     -Re-installation using a fresh CC download.
-The common 1st-level-support acts of desperation:
     -Rebooting
     -Checking the file system
     -Fixing permissions
-The bug even survived 2 OSX system upgrades
-Even tried to track down the bug myself which I gave up after having discovered the endless chain of Creative Cloud and AAM-Processes executing each other...
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

Sheena Kaul schrieb:
Hi Patrick,
Can you try to run the Adobe Creative Cloud on root user account?
Enabling and using the "root" user in OS X - Apple Support
Regards,
Sheena
Hessijames schrieb:
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

HT204266 My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

I am unable to update apps on my iPhone 5.

I am unable to update my apps on my iPhone 5. As I select the update button it asks for my password but the goes back to like it was. I have already rebooted a couple of times & even logged out & signed back into my iCloud, iTunes & App store. Nothing worked. But, I am still able to download new apps.
Please tell me what can I do now to update my apps. All suggestions will be appreciated.
Thank you.

Can you explain a little more? Is there a problem with your app store account? If so, http://www.apple.com/emea/support/itunes/contact.html
If there is another reason, can you describe it?

I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

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I really didnt want to restore unless i had absolutely other option.
as per usual, apple wont help unless i buy an apple care plan. helpful much.

Unable to open illustration. ID=-50

Hi, The topic on how to (maybe) fix this problem seems to be closed to replies so I'm starting a new thread. I have had the error Unable to open illustration. ID=-50 on a series of files which were, due to my diligent (paranoid?) method of working, several stage-by stage variants and incremental editions of a very large, very IMPORTANT file I was creating for the kind of client you don't give excuses to. The files, almost in their entirety, were unopenable and reporting the "Unable to open illustration. ID=-50" error. I discovered the error after I re-booted, having previously received a message telling me to re-install my tablet drivers, after which my machine ran very erratically. When I went to open the files, I was given a rude shock as file after file, version after version gave me the same error and refused to open... Oh, except versions 1 through 4. I was on version 28 at the time...<argh! Hulk smash!> Fearing imminent death at the hands of a client, I figured out a workaround. It may not work for all of you, but please do try it. It may just save your hide from something you didn't cause in the first place. Hint: Adobe!! The first thing I did was to go and buy icecream: The industrial strength, full fat kind that'll send me to an early grave. I needed the support only empty calories could bring. :) Now onto the tech stuff: Back up everything first. Don't open the files, just copy them somewhere safe. Now, I selected the most recent version of my file and opened it by doing the following: Open Flash 8 (I don't know if this works in other versions, but this was the one I had on hand) Make a new document Click on the File menu Select the 'import to stage' function If a dialogue box appears reading "This file appears to be part of a sequence of images. Do you want to import all of the images in the sequence?" click 'Yes' In the dialogue box that should appear next, click the following radio buttons in order and nothing more: Convert pages to Scenes Convert layers to Layers Which pages to import: All Include invisible layers Maintain Text Blocks OK The file should import as vector graphics but everything will probably be expanded. You may lose a few shapes. I did, but the vast majority was still there. I experienced some cropping though. This is not a perfect fix, but it should give you more to work with than nothing at all. If lots of things seem to be missing, look at the Flash timeline and make sure all the layers are visible. I freaked out and invented all new words to explain my situation before I realised half my layers were turned off. ;) Now, I exported the image from Flash as an .ai by clicking File>Export>Export Image. I chose Adobe Illustrator 88 as the version, but play around with the version settings, you may get a better result, you may not. Open the image in Illustrator Zoom out to the max, as the image may appear off the canvas. You'll probably have lost your layers. A pain, but at least the graphics are available. You may be able to work around this by exporting layer by layer from Flash or by doing something cool that I didn't think of at 1.30 in the morning. :) In Illustrator, you can't move your graphics from off the canvas to back on the artboard, as Illustrator gives a "Can't move the objects. The requested transformation would make some objects fall completely off the drawing area" error. Instead, select all (Ctrl+A) and cut the objects (ctrl+x) Make a new document Paste the objects in the new document (Ctrl+v) If you're like me, you'll have a fair few mistakes to fix, and your brushes library will have gone, along with your existing brushes having been expanded. It does however seem to keep paths, so you could re-instate the brushes if you want to by loading an external brush library and putting everything back by hand. My hat's off to you if you want to try that. :) Bugs: I have had errors where the image has shown up in C

...oh, there's a word limit? Okay, that explains why the last half of my thread was cut off...;)
Here's the rest:
Bugs:
I have had errors where the image has shown up in CMYK whereas before it was RGB. I found this happened when I exported out of Flash using Illustrator 6.0 as my version. I solved this by exporting as 88. I also got more objects that way. May be coincidence, who knows.
That's it!
SAVE AS!!
I got paranoid and saved about 4 individual copies before I dared close and re-open to test the tenacity of the file. It seems okay...so far. You'll hear me screaming from the 4 corners of the globe if it's not.
I agree with the forums that using a Wacom or similar tablet coupled with brushes, the scissor tool and even the expansion of brushes was possibly to blame for this disaster.
So...
I save often, back up regularly (not that it really matters since the error seems to be a dynamic fault that ruins the file on the fly..) and I haven't switched my computer off, nor closed Illustrator since I started again with using the aforementioned scissor, tablet combo, a necessary evil for me right now.
I'll close both the file and Illustrator when the job's been sent, approved and I can physically hold the printed version of my work in the client's magazine.
Better to be safe than sorry ;)
I sincerely hope this roundabout fix helps someone to at least ease the anxiety and understandable fury that this error causes. If not..well..you bought that icecream, right? ;)
Happy Illustrating!
L.

Unable to update apps on iPad mini. I have even restored the iPad and now I can't download any of my previously purchased apps.

Can someone help me. I am using an iPad mini with iOS 7.0.4 with wifi connection. Have had no problems until recently when I was unable to update apps and then noticed that some apps would open but no data would be available in apps like intelicast and Pinterest. I have restored the iPad and now I am unable to download any of my previously purchased apps.

1. Make sure iPad is using the latest software
2. Settings>General>Date and Time>Set Automatically>On
3. Make sure Time Zone is correct
4. Reset iPad. Hold the Sleep and Home button down until you see the Apple Logo.

Error: 1013231 Unable to update database while in readonly mode for backup

Hi all,
Wen im deleting the members for dimendsion , its giving error (hyperion 11.1 aso)
Error: 1013231 Unable to update database while in readonly mode for backup , how can i solve this problem ,plz can any one help on this
Thanks

Has somebody set the database ready for archiving, maybe some maxl has been run and the db has not been returned from read only mode.
Try running the following Maxl (change app.db to match your app/db)
alter database app.db end archive;
Cheers
John
http://john-goodwin.blogspot.com/

Unable to Update Illustrator

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