Unable to update iPad 1 to iOS 5.1

Friends,
I was hoping someone would be able to help me with this issue as I have not been able to find a solution anywhere on these forums as of yet. I haven't even been able to find anyone else that has had this same issue for that matter.
I go into iTunes (version 10.6) to update my iPad 1 (currently version 4.3.1) and iTunes does indeed recognize that there is an update available as it states it right next to the "update" button as it normally would. The problem is everytime I click on "update," it refuses to update. It simply opens up my Documents folder as if by magic the update would be in that folder. It does the exact same thing when I click on the "restore" button. So I can't restore or update the iPad. My iPhone updated via iTunes with no problem. I tried manually downloading the new iOS but that didn't work either (unless I did something wrong).
I called Apple Support and they had me uninstall iTunes and all of its components and then reinstall it. That did nothing.
I will mention that I was able to factory wipe my iPad via a Mobile Device Management solution. I thought restoring it to factory settings would fix the problem, but it did not.
Has anyone else had this problem? Any suggestions?
Thanks in advance.

I actually attempted that as well after reading various troubleshooting articles.
Good news is I finally was able to update it just now (manually). I found out that the download link I had been using for the new iOS was not actually the newest. It was 5.0.
I typed in "iOS 5.1.1 direct download link" into Google and found the latest download link. I clicked "save as" and added the .ipsw extension and saved it to my desktop. I then went into iTunes, clicked "update" and found the file I had just downloaded and clicked on it. That did it! I can't believe all this time it was because I was not using the 5.1.1 direct download link. Hopefully this helps someone else.
varjak,thank you so much for your help. It is truly appreciated.

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