Unable to update iPhone, itunes is opening a browser window looking for ipsw file
I ran the itunes diagnostics and itunes didn't have any issues getting to the server, etc. Uninstall and reinstalled didn't work. Machines is a Dell with Windows 7.
Thoughts?
I fired up my G5 MacPro and was able to update the phone, I was also then able to determine the download location for iTunes iPhone updates which is
~/Library/iTunes
When I saw that I also noted that the permissions on that directory was Read/Write for System only, I added Read/Write permissions for Staff and then the download was able to happen.
Apple needs to amend the Repair Permissions programme in Disk Utility to ensure that the above directory ( ~/Library/iTunes ) is Read/Write for Staff or users won't be able to carry out iPhone updates.
I haven't had a chance to try the new printing features, however, my Bluetooth headset performance is dramatically improved with the iOS 4.2.1 update.
Similar Messages
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I cannot update or install updates on itunes. It says that the location for that file does not exist. I cant even uninstall itunes as the same error message comes up.
Hi vindog60,
Thank you for using Apple Support Communities.
To troubleshoot this issue where you get an installation error with iTunes on your Windows PC, please follow the steps in the article linked to below.
Issues installing iTunes for Windows - Apple Support
Cheers,
Alex H. -
I have a large library that I ripped in AIFF using iTunes. I converted to Mp3 to save drive space, keeping the originals. I have a new computer and want to revert to my original files. iTunes sees the library but is looking for Mp3 files. Suggestions?
You're welcome.
For tips on logical organization within iTunes see my article on Grouping Tracks Into Albums.
tt2 -
when i go to settings>general> i have not found any update option .... in iphone 3gs.. what should i do??? i m unable to update through itunes,
Since there is no "Software Update", you are not yet up to iOS 5. That is where that feature was introduced.
So your only choice is to use iTunes to update your software. -
TS3694 unable to update iphone 4 due to firmaware incompatibility. any recommendation?ab
unable to update iphone 4 due to firmaware incompatibility. any recommendation?
thanksWas an error code included in the message? If so, please include it.
Do you have the correct iOS 5 file downloaded? Go here: http://www.iclarified.com/entry/index.php?enid=750 and make sure you download the correct .ipsw for your iPhone. If your iPhone 4 is on AT&T (or uses a SIM), it is GSM. If it is on Verizon, it is CDMA. You must download 5.1.1. at this time.
Once that is downloaded, save it to your desktop. Open iTunes with your device connected. Go to the device menu and find Restore. Hold down ALT while clicking Restore, and choose the correct file (the one you just downloaded). Back up your phone first if you don't want to lose data.
If you have any more trouble, report back here with an error code (if possible), or simply a screenshot of the error message. -
New itunes update, now itunes wont open keeps saying files missing
doiwnloaded new update, now itunes wont open saying files missing. help
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
TS1717 I am unable to update my Itunes app
I am unable to update my Itunes app... I get a message that says "Service "apple Mobile Device failed to start. Verify that you have sufficient privleges to start system services" What do I need to do to get it up and running? I've tried reinstalling but that isn't working.
Use a different browser.
Disable any security software temporarily. -
while updating iphone, itune gave me error of 1015 which tells that my iphone is much better than from which that i am updating. But now my iphone is still in restoring mode how i can resolve this problem.please tell me
I just had the same problem with my iphone, only thing i could do was completely restore factory settings, lost a bunch of pics and contacts in the process... hope you have better luck than me
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I am unable to update my itunes to 11.1
i am unable to update my itunes to 11.1. when clicking on update in itunes and on the update/install page at www.itunes.com nothing happens...
Use a different browser.
Disable any security software temporarily. -
My firefox updated, then said unable to update, now i cant open firefox at all.
My firefox updated, then said unable to update, now i cant open firefox at all. I am unable to access the toolbar to make any setting changes .
When you click on the firefox icon nothing happens. i can right click on the icon to disply proprties etc.I have tryed to open firefox with my firewall turned off but nothing happens.
If i have to download firefox again from their website will i loose all my favourate websites in my favourite listings.* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_backup
* http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox -
I'm unable to update IPhone. I get the message, "this update requires at least 2.4 GB of available storage". What should I do?
The error message is talking about storage space in your iPhone not on iCloud which is what you bought.
You are going to have to clean up space on your iPhone by removing files from it. Good candidate for removal are music and photos.
Allan -
My itunes can not upgrade. it is looking for athe Itunes.MSI file, but it is unable to find it on the C:drive. How do I correct the error, and reinstall Itune for my Iphone, Ipad and Ipod?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I was unable to update my itunes to the latest version.
I was unable to update my itunes to the latest version. I tried to uninstall and then reinstall but had this warning: the older version of itunes cannot be removed. Contact your technical support group
the older version of itunes cannot be removed. Contact your technical support group
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I update my iTunes in my PC running window 7 today and immediately afterthat iTunes programme hauled. What shall I do??? Can somebody help me??
Hey yeow28,
Thanks for the question. I understand that you are experiencing issues after updating iTunes for Windows. The following article may provide a solution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
Everyting was perfect earlier. Used to convert all my videos into iPhone mp4 format using Any Video Converter - then add it to my iPhone 3GS. But last few days, I cant add video files to iTunes. and the iTunes doesnt even specify the reason except for that "files are not supported"
Everything is fine.
-They are the right format
-Quicktime is updated
-I have tried simply dragging them into the 'movie' library
-I have tried going to file<add file to library
Nothing works, has anyone else had this problem and found a way around it?
Any and all help appreciated.In addition to Mike's suggestions, you only have 4GB of RAM and Mavericks does use more RAM than other versions. You may also want to look at the apps that startup on login and the possiblity of upgrading RAM.
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