Unable to update IPhone software
I currently have version 4.1 on my 3GS. When in the summary screen, it tells me that version 4.2 is available. When I click update, I get a message saying that my version of itunes (9.2.1) is the current version. Is this a glitch? How do I get around it to update my iPhone?
Thanks
To update to iOS 4.2.1 requires iTunes 10.1 or greater. iTunes 10.1 or greater requires OS X 10.5.8 or greater. You need to update your OS & iTunes if you want to update your phone.
Similar Messages
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- I'm having problem to update my current iphone software (3.1.3 version) to the latest version due to my itunes + iphone unable to complete the syncing + back-up process.
- It always crashed + syncing half way and sadly it always happened after waiting for couples of hours (sometimes more than 6 hours).
- I have tried it soooooo many times but again it still disappoint me.What "latest version" are you attempting to upgrade to? The iPhone 3G can use up to iOS 4.2.1; any later version will not install. And you might want to stick with 3.1.3 as many people report unsatisfactory performance of iOS 4 on the iPhone 3G.
If you're sure you want to upgrade, and you're sure you are attempting to install iOS 4.2.1 and not some later version, then try a factory restore operation on your phone first, then try again to update the iOS:
http://support.apple.com/kb/ht1414
If that doesn't work, you might want to call your local Apple Store to make an appointment at the Genius Bar. They'll probably be happy to help you perform the software update right in the store. If you use a laptop to sync your iPhone, bring that (and the USB charge/sync cable) with you. -
Unable to update iPhone software - no error messages
I recently purchased an iPhone a week ago and have just tried to update the software (to 1.1.2). I get as far as "restoring iPhone software..." and that's it. The updating status bar will get to a point, and just stay there. No matter how long the iPhone is connected, the progression bar stays where it is. Has anyone else dealt with this problem?
Here is my advice, DONOT update the phone if you can at all avoid. I received a similar message and the update put my IPhone back to factory setting and I lost ALL data and will now have to readd everything... There is a post that states there is an issue. I don't know if it is happening with the MACs, but there is something wrong in my opinion with the upgrade when using the PC
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HT1222 My iPhone is unable to update its software to iOS 5.1.1. Any solutions?
I got an error message saying that my iPhone is unable to update its software. The error message gives me the option to close the message or go to settings, so I click settings but it just goes back to the software update page. Any solutions?
"Unable to Install Update - An error occurred installing iOS 5.1.1." There, is that enough to get an intelligent response?
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I am unable to update my software in settings, just says an error occured. I am alsos unable to connect to the app and itunes store. (no error message occured) just says unable to connect. I am using cellular data and its turned on. Help me please
Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card. -
While updating iphone software to 5.0.1, I am getting error that Iphone could not be updated because the firmware file not compatible.
Can anyone help me to resolve this issue.Using iTunes 10.5.2.11 on a PC running 64 bit Windows 7
First did a full back up of iphone using iTunes
Put iphone into Recovery Mode ( http://support.apple.com/kb/ht1808 ). Erases all user data and settings!
Disconnected USB cable from iphone
Powered off iphone by holding down Sleep/Off button until slider appeared, slid to off, waited until screen dark
Pressed and kept holding Home button while plugging cable back into phone
I still saw the graphic on the iphone that said to plug into iTunes, so I unplugged and re-plugged cable. (I may have released the Home button too soon)
Recovery Mode alert came up in iTunes.
Followed all iTunes prompts to restore phone - it downloaded and sucessfully installed iOS 5.0.1
iphone did not appear in iTunes due to missing pairing file (that made me nervous)
iphone was now at factory settings. I followed prompts on iphone screen to start reactivation process
Eventually the iphone asked if I wanted to restore from a back-up (whew!)
A window opened in iTunes and I was able to select my previous back-up file for the restore
A full restore from back-up then occured
I also allowed a carrier settings update to occur when prompted (not sure that happens in all cases)
When the restore was done I had to re-enter some passwords, but everything was there
iOS is now 5.0.1 (9A406). The whole process took about an hour. -
I've downloaded the ios7 software to my iphone but it didn't let me install it over air so I connected my iphone to itunes and updated it .. it's now stuck half way through saying 'updating iphone software' it's been like that for 40 mins .. should I be worried?
I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.
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"iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone."
Anybody else experienced this when trying to update iPhone software to 5.1.1???
How have you resolved this issue.
Any help anyone can give will be warmly received!!
Thanks,
R.
London.Hello jsachi,
The article linked below details a number of troubleshooting steps that can help get a backup created in iTunes.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Cheers,
Allen -
HT1338 I'm unable to update any software on my macbook air and iMac
I'm unable to update any software on my macbook air and iMac getting the following error "to update your software you need to sign in with the account you used to purchase it" any help is appreciated
Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
1. Follow the instructions in the Apple Support article linked below:
Mac App Store: Cannot update App Store purchases or updates do not seem available
2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
5. Triple-click the line below to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
Then repeat step 4.
6. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
7. Launch iTunes and select
Store ▹ Authorize This Computer
from the menu bar.
8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.
9. Contact Account and Billing Support on this page:
Apple - Mac App Store - Contact Support -
ITunes not recognising network connectio to update iPhone software
Installed new iTunes on iMac. Trying to update iPhone software. iTunes says network connection could not be established. All other network connections are working fine.
Correct, and read the other 100 posts about this today. You and the owners of a couple of other million i-devices are all trying to update at the same time and you're encountering a traffic jam.
Some have said changing DNS servers helped, or maybe it is snake oil.
Adding Open DNS servers to network preferences (2012) - https://discussions.apple.com/message/17806286
Changing DNS to Google on a wireless device - https://discussions.apple.com/message/17806308 -
HT1688 the network connection timed out while updating iphone software
the network connection timed out while updating iphone software and cannot continue.
Might want to search the Mac forum or post there... also, this thread is over 2 years old.
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Unable to update my software through creative cloud. receive download error
unable to update my software through creative cloud. receive download error
Hi Jeff,
Thanks for your feedback, I managed to workout the problem.
I went to info on my 'Adobe' folder within the 'Applications' folder on my
harddrive and found that my 'Sharing and permissions' on the 'admin'
option was read only.
I unlocked the Adobe folder and changed my admin privileges to read and
write.
Laura Sassin
Senior Creative Artworker
Marketing Services
<Removed by Moderator> -
Unable to update my software version on Nokia 5800
Hello Friends,
Ever found yourself in a situation where you are unable to update your software version...???
My current software version on my 5800 is v 20.0.012 and the software version date is 26-01-2009. I am unable to update it when I try to - It checks for updates, but then, it says no updates available - Kindly help
Thanks in advance!Is your phone network branded? Firmware updates for network branded phones have to approved by the network before they are released. Some networks are very slow to approve them and sometimes they don't bother unless someone chases them, So if your phone is branded, ring your network and give em hell.
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attempting to update iphone software via pc. itunes engaged. back up does not appear to have occurred. device now locked. requesting restore action. anyway to save photos in this status? or restore after?
it was just the biggest mistake of today, not my life :P
restoration steps i took were:
1. connect the dead phone to another pc with itunes turned on
2. follow the notifications on that itunes
3. restore the phone
4. disconnect the phone after the restoration without clicking any buttons of that itunes
5. connect the phone to my own pc
6. my own pc can recognize the phone and itunes will try to restore the backup of my phone
7. restore from the backup on my pc
8. sync everything (tick all the apps in itunes manually since there is no such button to select all) and reorganize all the apps
9. after ca. 25 min, the phone is back to the previous sw version -
Can anyone let me know what to do - I am connected to the Internet but iTunes is telling me there is no connection when I try to update iPhone software? Thanks
If you are using a Windows based computer, could be security software and or the firewall preventing the update process.
iTunes for Windows: Troubleshooting security software issues
iTunes for Windows: Network Connectivity Tests
Helps to tells us when you post if you are Windows or Mac.
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