Unable to update iPhoto on new Macbook Pro

I have a new MacBook pro and AppStore indicates that there is an update for iPhoto. When I try to update iPhoto I get an error stating "to update this application sign in with the account you used to purchase it".
I did not register the first time I booted the MacBook so I am assuming that it must not know what Apple ID to use for the update, but I do have my apple id associated with my user account. How do I get around this issue so I can update iPhoto?
Thanks,
Bob

Apple support suggested the following (which didn't work for me, but I'm sharing as they might work for others - I'll keep the post updated when I hear back, again):
1) Double-click the App Store icon in the dock.
2) Enter your Apple ID and password.
3) Click Purchases.
4) If you haven't previously accepted your bundled iLife applications within the Mac App Store, you should see your iLife applications appear in the Accept portion of the screen. Click Accept.
You may be asked for your Apple ID and password once again. Your iLife applications now move to the Purchased section. These applications are part of the software that came with your Lion based computer. Your account will not be charged for them.
5) Click Install to compete installation of your applications.
If this does not work, follow the instructions below and then repeat the steps above to accept the iLife apps again.
1) Close the Mac App Store.
2) In Finder, click on the Go menu.
2) Click Go to Folder.
3) Enter ~/Library/Caches/com.apple.appstore/
4) Drag adoption.plist to the Trash.
5) Relaunch the Mac App Store.
You should then be prompted to accept the apps for your current account.
If you are not prompted to accept the apps when you sign back in to the Mac App store and click on purchases, please contact us back.

Similar Messages

Unable to update iPhoto on my MacBook Pro

I can not update my iPhoto from 9.4.2 to 9.4.3 on my MacBook Pro. I purchased it from the AppStore. Everything else updates fine.
I get this prompt: "We could not complete your update. Photo is already installed on this computer. Choose Software Update from the Apple menu to check for available updates." I tried choosing Software Update from the Apple. It takes me to the App Store. I can't figure out why this isn't working.
Can anyone help?

Delete iPhoto from your computer, and then, open App Store > Purchases and download iPhoto. It will install 9.4.3. It looks like there's something wrong with iPhoto, so deleting it and installing it will solve that

I need help! i am trying to update iphoto on my macbook pro that i had bought from someone else. although i am signed into my account when trying to update it is asking me for the previous owners account details and it wont let me change it to my details

i need help! i am trying to update iphoto on my macbook pro that i had bought from someone else. although i am signed into my account when trying to update it is asking me for the previous owners account details and it wont let me change it to my details how can i solve this problem please.
thank you
Jan Robinson

That's because the Mac, OS X and the iLife apps that came preinstalled on the Mac all belong to the previous owner. The previous owner needs to call Apple care and have their Apple ID disassociated from the Mac. Then the hard drive needs to be totally erased and OS X and the iLife apps reinstalled using OS X Recovery.

I just updated to a new MacBook Pro. I transferred my ITunes along with most of my programs from my previous MacBook. I then tried to update my iPhone and iPad and was informed I cannot connect these devices to my iTunes. How do I fix this?

I updated to a new MacBook Pro and transferred my iTunes along with many of my programs.
I just tried to connect my iPad and my iPhone to my new computer and was told I cannot connect any longer. How do I fix this?

cshepherd wrote:
I updated to a new MacBook Pro and transferred my iTunes along with many of my programs.
I just tried to connect my iPad and my iPhone to my new computer and was told I cannot connect any longer.
Perhaps you would post the exact message?
And when exactly did you receive this message?

Un-updated iPhone4 and new macbook pro issues

Because of issues with my old PC I have been unable to update my iPhone 4 for about a year and a half now. My old PC crashed and now I am left with an unupdated iPhone 4 and a new Macbook Pro. I have already transfered my purchased music into my new Macbook, but I am worried that when I try to update my iPhone I will lose my 1,800 some unpurchased songs. I backed up my iPhone 4 in my iTunes,and it finished backing up extremely fast so I'm left in doubt that it backed up my unpurchased music.Does this mean my unpurchased music has also been backed up? I'm aware that my iphone will have to be restored though the updating process, and eventually restored from the back up. In other words, should my new itunes library have a back up of all of my unpurchased music, and if not what should I do?

My old computer is crashed so I unfortunately cannot refer back to it although all of those unpurachased songs were indeed on there. I don't have a problem with my purchased songs. I just want to make sure when I update my iphone I will not lose my unpurchased songs. Are my unpurchased songs backed up on my new macbook if i backed up my iphone in my new macbook's iTunes?

How do I move my event photos to iPhoto onto new Macbook pro

I have my old iPhoto event photos on my iPhone 4 and I want to move them onto iPhoto on my Macbook Pro, which has OS X Mountain Lion. When I plug in my phone, it prompts saying that I will lose my photos on my phone. How do I move my old event photos I got from my old iPhoto to my new iPhoto? I also don't have my old computer where my photos came from.

I just got my mac pro yesterday.
Apple provides a number of very helpful tutorials - in the right hand column of this page - http://www.apple.com/startpage/
I'm not sure how to move my photo booth pictures to my pictures folder and iphoto..?
By default your Photo booth pictures are in the photo booth folder in the the pictures folder - if you move them from there then Photo Booth will not see them
When I move them I want to organize them how I usually did on windows. Very neat & organized.
That is fine - but if you want to view them in Photo Booth you need to leave them where it knows about them. And once you import them into iPhoto you must leave the copies (done by default and strongly recommended - especially for new users) inside the iPhoto library alone - you must never make any changes of any sort to the contents of the iPhoto library
I'm freaking out because I tried dragging them...I don't really know what I did but there's doubles of all of them in my All Documents folder and only one in my pictures folder.
I don't know what you did either - dragging files to a new location on the same volume moves the file - dragging it to a different volume copies the file
I don't like not being able to put the things where I want them to go easily!
You can - but you do need to learn how to use any new system or new software - and you have both a new system and new software - you need to learn it
The answer to your subject is to open the photo booth folder and drag the photos to iPhoto - it will import them into iPhoto and take care of them there - after importing you can do what you want with the photos outside of iPhoto
LN

Update problems with new macbook pro

I bought a new macbook pro and had keynote, pages, and numbers added onto before shipped to me. Now when I try to update any of these apps it says "This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again."

If you purchased any of the iWork applications in the last 7 months, you do not require an update.

No iPhoto on new macbook pro

I have recently bought the macbook pro, the second model after the one in 2010 and it doesn't have iPhoto on it. I have loads of photos that i want to move across from my previous macbook and was wondering what to do?

On the bottom of the MBP is the serial number. Enter it hare and post back the model and year information:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Did you purchase it second hand? What is the current OSX that you are using?
Ciao.

Unable to Sync iMac with New Macbook Pro

I've had a iMac for a few years and just got a Macbook Pro. I have been trying to sync iCal and Address Book using iSync and bluetooth. On my desktop, I select "Add Device", ender to code on the Macbook Pro and it says that it worked but when I select "Sync Devices" it says that I have no devices connected. I would really appreciate some help! Thank you!

iSync is for syncing between a Mac and a third-party mobile phone - it is not designed to sync between Macs.
For syncing between Macs you can use MobileMe. http://www.apple.com/mobileme

Unable to update iPhoto in my MacBook

Hi Friends,
My MacBookPro was previously used by a friend of mine and after I started using it I used to store my photos in iPhoto. Recently received an update for iPhoto and when tried it asks my the old user account password. So now I'm clear that iPhoto was installed using the old account where I used to store my pics.
Can anyone tell me if my pics were secured or the previous guy have the access to it?

Hello Terence,
Thanks for your reply.
So if iPhoto is installed through some other account in my Mac and I'm using it the other person can't access my iPhoto library...right?
I don't want to give anyone access to my library or system hard drive, So can you please let me know how to check what has been shared with others from a mac. (also the hard drive)
As this is my Mac which I've bought but for 1st 10 days one of my friend used it using his apple ID
So I want my Mac fully secured from now onwards.
Regards,
Sri

A freeze during software update killed brand new Macbook Pro?

I have only had this computer for about 2.5-3 weeks, and it came with Lion. I was installing the recommended software update (attached to power like recommended), and the update froze about 10% from being finished (the bar did not move for 20 minutes). I pushed the power button to restart it, but ever since then, it won't restart; it only will show the Apple screen, and then I hear the hard drive shut down while the circle is still spinning. I tried booting it up holding down cmd-S, to see what the text would say, and it tells me that the bootstrapper has crashed. I am able to get to the recovery pane by booting with cmd-R, which is how I am on the internet, but I can't access my hard drive at all.
I did just do a time machine backup yesterday, but I have installed the entire Adobe Master Collection since then (which took FOREVER), and I was at school all day doing work, so I have quite a bit of important stuff I'd rather not lose if I can help it.
Any suggestions? I think this computer is possessed...I have had so many problems with it since Day 1.

You do know that Apple has a 14 day No Questions Asked return policy?
So you should of taken it back when you have the first problems. Now you are past that date but you still may be able to return it for a replacement that actually works as it should. The only way to tell is to take it back to where you bought it and explain all the problems you have had, including that it will not boot after doing this latest update, and ask for an exchange for a new unit that will work correctly.
Good Luck.

I am unable to open Photo on my MacBook Pro after installing ilife 11 from a disc. The message I get says "you can't open the application iPhoto because it may be damaged or incomplete. What can I do?!

I am unable to open iPhoto on my Macbook Pro (OSX 10.9.3) after installing ilife 11 from a disc. The message I get is "you can't open the application iPhoto because it may be damaged or incomplete. What can I do?! Any help will be greatly appreciated.

Reinstall it.This time delete the receipts first.
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2. Download it from the App Store to reinstall It's on your Purchases List* there.
For older versions that have been installed from Disk you'll need these additional steps:
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
*Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.
Important:
As you're on 10.9.3 you'll need to update iPhoto to v9.5 before opening it. Use Software update.

TS4185 Trouble using FaceTime between a new MacBook Pro 13" and iPad2.

I recently upgaded my daughter's 2008 MacBook to a new 13" MacBook Pro.
Since the upgrade we are unable to FaceTime from her new MacBook Pro to my iPad2. Calls start OK but then after a few seconds video freezes at the iPad end and then goes black. Audio continues in both directions and video from iPad2 to the MacBook Pro is OK.
This didn't happen with the old MacBook and nothing else has changed. I can receive FaceTime calls from the MacBook Pro on my iPhone 4S in the same location where the iPad2 will not work.
I think the problem is the higher video resolution from the MacBook Pro. I have 100Mbps broadband, iPad2 shows over 35Mbps download and 5 Mbps upload on Speedtest.net. I have tried resetting the iPad2 a number of times with no effect.
- Is it possible to lower the resolution beng sent from the MacBook Pro ?
- Any other ideas ?

If your computer meets these requirements, you will be all set.
http://support.apple.com/kb/HT2675
I hope this helps.

Dears, i have purchased a new macbook pro with lion os, then after a while for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps co

dears, i have purchased a new macbook pro with lion os, then after a while for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps connot be installed on this computer!!!!!
what should i do
this problem started to annoy me, as am not able to edit any photo.
pls help ASAP

Thanks a lot i followed the instructions for safe mode (i found out that i was pressing the C button after restarting) i did whats written there but the repair couldn't be performed so in addition i needed to re-formate the HD so i erased the volume and then repaired the disk--> quite disk utilities --> start the installation from the installation DVD.
Thanks really appreciating your help

Hi guys, I have a problem with my new macbook pro 15". I tried to updtate the apps (iPhoto, iMovie and Garageband), but an error was displayed "You have updates available for other accounts". I don't have other accounts!!! :(

Hi guys,
I have a problem, I have a new macbook pro. I updated the software without problems; then I tried to update iPhoto, iMovie and Garageband, but an error was displayed "You have updates available for other accounts". I don't have any other account, i tried everything found on the net but nothing seems to work...Please help me!!!!

Same thing for me it writes "To update this application, sign in to the account you used to purchase it."

Unable to update iPhoto on new Macbook Pro

Similar Messages

Maybe you are looking for