Unable to update iTunes due to no iTunes.msi file

I cannot download 21.1 iTunes update as it blocks me due to a lack of the itunes.msi file. I cannot uninstall als due to the lack of this missing file. I am also having a similar problem with Quick Time.

"MSI" suggests a Microsoft Installer File.
Are you using a Mac? Have you somehow brought over something from Windows that should not be on your system?
Try downloading from http://www.apple.com/itunes/download

Similar Messages

Unable to locate itunes.msi file

I am trying to upgrade my iTunes to iTunes 10 and it keeps telling me it is unable to locate the iTunes.msi file. I read the previous posts but the windows installer cleanup utility tool is no longer available to download. I have tried to delete all aspects of iTunes and its programs, plus the recycle bin but it still won't work. Any ideas?

I read the previous posts but the windows installer cleanup utility tool is no longer available to download.
Yes, that's the main trouble with .msi errors nowadays. First we have to try to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly this time? If so, are you able to launch iTunes without the error message?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

Hello chae84swangin,
I recommend following the steps in the article below when getting an error message trying to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M.

After replacing the hard drive on my G4 Powerbook and reinstalling Tiger I am no longer able to synch between itunes and itunes, it seems that the software on the ipod is of later date than itunes and I am unable to update itunes to the state prior..

After replacing the hard drive on my G4 Powerbook and reinstalling Tiger I am no longer able to synch between itunes and my ipod (Classic 160gb) it would seem that the software on the ipod is of later date than itunes and I am unable to update itunes to the state prior to the original harddrive's failure for Tiger OSX 10.4.11
Any ideas on the subject would be most helpful
Thanks in advance
Dingoh

The last security update released for Tiger users was the 2009-005 update. The latest version of QuickTime is 7.6.4. The last version of iTunes that can run on Tiger is 9.2.1, because 10.0 only supports Mac OS X Leopard and later.
So, are you on version 9.2.1?
Was it Tiger or Leopard you had on the drive before?
iTunes 9.2.1 download...
http://support.apple.com/kb/DL1056

I imported files from an external hard drive to Itunes on a new computer. they imported & play fine, but the ratings & playlists are gone & i am unable to update any info. I found a file name playlist on old drive & imported now most files are missing!

I imported files from an external hard drive to Itunes on a new computer. they imported & play fine, but the ratings & playlists are gone & i am unable to update any info. I found a file name playlist on old drive & imported now most files are missing! Help!

Can you locate the iTunes Library.itl file on the old drive? Ideally you would have simply copied over the entire iTunes folder structure from <User's Music> on the old computer into <User's Music> on the new one to transfer the library will all playlists, ratings, play counts etc. intact.
tt2

Unable to update iTunes: Related to Bonjour error "WSARecvMsg error 87"

I am running iTunes 9.2.0.61 on Windows 7 Ultimate x64. For some time, I have been unable to update iTunes to the latest version beyond what I have, regardless of what the latest version is.
Using Apple Software Update, I get the following error during the update:
"Errors occurred while installing the updates. If the problem persists, choose Tools > Download Only and try installing manually."
Accompanying this error in the Application log in Event Viewer are a few errors:
Event ID: Source: Occurrences:
100 Bonjour Service 7
11920 MsiInstaller 1
Event ID 100 from Bonjour Service has the following message:
Log Name: Application
Source: Bonjour Service
Date: 10/31/2010 8:51:05 AM
Event ID: 100
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WILL7
Description:
The description for Event ID 100 from source Bonjour Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
WSARecvMsg failed (87)
The specified resource type cannot be found in the image file
Log Name: Application
Source: Bonjour Service
Date: 10/31/2010 8:51:05 AM
Event ID: 100
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WILL7
Description:
The description for Event ID 100 from source Bonjour Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
WSARecvMsg failed (87)
The specified resource type cannot be found in the image file
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Bonjour Service" />
<EventID Qualifiers="0">100</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-10-31T12:51:05.000000000Z" />
<EventRecordID>16990</EventRecordID>
<Channel>Application</Channel>
<Computer>WILL7</Computer>
<Security />
</System>
<EventData>
<Data>WSARecvMsg failed (87)
</Data>
</EventData>
</Event>
Here is the error for event 11920 from MsiInstaller:
Log Name: Application
Source: MsiInstaller
Date: 10/31/2010 8:51:06 AM
Event ID: 11920
Task Category: None
Level: Error
Keywords: Classic
User: WILL7\swsander
Computer: WILL7
Description:
Product: Bonjour -- Error 1920. Service 'Bonjour Service' (Bonjour Service) failed to start. Verify that you have sufficient privileges to start system services.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11920</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-10-31T12:51:06.000000000Z" />
<EventRecordID>16991</EventRecordID>
<Channel>Application</Channel>
<Computer>WILL7</Computer>
<Security UserID="S-1-5-21-2626302321-2836749625-3976135476-1001" />
</System>
<EventData>
<Data>Product: Bonjour -- Error 1920. Service 'Bonjour Service' (Bonjour Service) failed to start. Verify that you have sufficient privileges to start system services.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B34314246304445342D354241452D344238382D414644332D383641333042323232313 8367D</Binary>
</EventData>
</Event>
I checked my Services console and Bonjour was started. I can also stop and start it without issue. I searched for these errors, but most of what I found was trouble getting the Bonjour service to start and as you can see, this is not my issue.
I have also tried to update iTunes with Bonjour stopped and disabled and with my Eset NOD32 Antivirus software disabled, but neither of these steps made any difference. I do not have a third-party firewall on my PC, but I am using Windows firewall. I have also tried disabling the Windows firewall, but this made no difference.
Any help would be appreciated.

More information:
Found this in the System log in Windows Event Viewer. There are many occurrences coinciding with the times I have been trying to update iTunes and/or Bonjour.
Log Name: System
Source: Service Control Manager
Date: 10/31/2010 9:44:14 AM
Event ID: 7024
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: WILL7
Description:
The Bonjour Service service terminated with service-specific error The parameter is incorrect..
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7024</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-10-31T13:44:14.338716200Z" />
<EventRecordID>94955</EventRecordID>
<Correlation />
<Execution ProcessID="876" ThreadID="4212" />
<Channel>System</Channel>
<Computer>WILL7</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Bonjour Service</Data>
<Data Name="param2">%%87</Data>
</EventData>
</Event>
Message was edited by: scottws

I have been unable to update iTunes on my Windows PC.

I have been unable to update iTunes on my Windows PC. An error message keeps coming up saying a .dll is missing. My daughter has experienced the same issue with her PC. No problems with my iMac or iOS devices. I thought I may have some corrupted files, so I deleted iTunes and attempted to download it. The same error message came up, and now I don't have iTunes on my PC. Has anyone experienced a problem with an update of iTunes on a Windows based PC?

An error message keeps coming up saying a .dll is missing.
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

Unable to update iTunes or iPhone. Bonjour.msi was deleted by accident. How do I fix this without having to reinstall iTunes?, Unable to update iTunes or iPhone. Bonjour.msi was deleted by accident. How do I fix this without having to reinstall iTunes?

Unable to update iTunes or iPhone. Bonjour.msi was deleted by accident. How do I fix this without having to do a reinstall?

See Troubleshooting issues with iTunes for Windows updates.
tt2

HT201210 Unable to update iTunes or Quick Time. Message: invalid signature

I am unable to update iTunes because I receive the message "iTunes has an invalid signature and will not be installed."

"+unable to delete older version of quick time" "The feature you are trying to use is on a network resource that is unavailable" "enter an alternate path to a folder containing the installation package 'Quick Time.msi'".
With those symptoms, download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now run the utility ("Start > All Programs > Windows Install CleanUp"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try another QuickTime install. Does it go through properly this time?
THIS WORKED FOR MY SYSTEM. I have now reloaded both iTunes and Quick Time. THANKS

Unable to update itunes 11.1. Running windows 7, tried the download only but then say's invalid signature

Unable to update itunes 11.1. Tried the download only nut say's invalid signature.

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

HT203175 unable to update itunes cant locate to correct msi file

I have been unable to update of uninstall and reinstall as I keep getting an error message indicating that the iTunes.msi file is not correct, how do I reinstall the software, at this point I no longer have access to iTunes?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Unable to update iTunes (since May 2012)

I have been unable to update itunes on my PC for a couple of months now. It tells me that it can't access a folder/file that doesn't exist. Anyone else have this issue? And, Anyone know how to fix it?

It tells me that it can't access a folder/file that doesn't exist.
What's the precise text of that message, please? (There's a few different ones I can think of that you might be getting.)

Unable to update iTunes. Get 'iTunes has an invalid signature. It will not be installed.' When I reboot, get message 'Apple Sync Notifier.exe entry point not found'

Unable to update iTunes. Get 'iTunes has an invalid signature. It will not be installed.' When I reboot, get message 'Apple Sync Notifier.exe entry point not found'
Please help...need to get newest update so I can activate my new IPhone4. Thanks

That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Unable to update Itunes,Itunes 64.MSI problems

Iam unable to update Itunes, I get a message that I need to install I tunes 64.msi how can do that

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component won't install normally.
tt2

I am unable to update itunes to 10.2, I have windows xp

I am unable to update itunes to 10.2, I have windows xp, Can anyone help?

Did you follow these steps?
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Unable to update iTunes due to no iTunes.msi file

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