Unable to update Java to the latest version

When I try to update Java, when I get to 'Close Programs to Continue', one of the programs I am told I need to close is 'Start'. Doing this means I have to restart Windows 7. The problem is that the Java installation doesn't resume after I've done this.
Presumably, one of the processes that starts up with Windows uses Java, but I've got no idea which one. I've tried ending various processes in Task Manage, but this doesn't help.
Has anybody got any suggestions, please?
Thanks,
John

''Anna8866 [[#question-1037268|said]]''
<blockquote>
Any suggestions? I have tried all of the troubleshooting suggestions and none are correct. Please help!!
</blockquote>
I wentr through them all yesterday and nothing seemed to work. However my computer crashed a couple of times since and it appears to be working now.
Thank anyway. Hope you have a Merry Christmas and Happy New Year.

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