Unable to update Lumia 800 to 7.8

Title says it all.
I bought my Lumia in December. My Lumia does not find any new updates, even when I have ticked the "notify me when there are new updates available".
My current version is: 7.10.8783.12
I once, but only once! I got the phone updating, it was in step 7/8, then Zune gave me an error code (Can't remember what it was) and since that I have not been able to find that update again.
Summary: Phone / Zune can't find the 7.8 update

Try reconnecting phone again,if there is no update you have to wait,or contact your provider.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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You cant update if your carrier has not approved it or its not available in your region.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Getting error 80004005 when updating lumia 800 to ...

I get notification of new update. When I go through update process and at last step it says update unsuccessful with error 80004005. Tried from different PC but still same. I tried to hard reset but giving same error. Current Os version 7.10.8112.7 and firmware 1600.2487.8107.12070.
Lumia 800 unlocked model 059L7C2

Hi,
I am getting the same error for 3 months now. I also have an unbranded phone which has been given to me from microsoft, that's why i cannot return it. I contacted microsoft support in both US and Poland but they both advised me to contact phone manufacturer (which I actually believe is a lie, since this error has been seen on Samsung and LG as well so it's probably software malfunction). I even tried restoring software, but it doesn't recognize phone. I really need this phone to update because Windows Phone 8 is coming out soon and I need it for testing purposes asap.
*note; removed mention of unofficial way to modofy device firmware.

7.8 update Lumia 800 - stuck on 7.5, will not upda...

I have recently bought two Nokia Lumia 800’s, both phones are sim free and not locked to a network. One is using a Vodafone sim and the other Orange/EE sim.
The Vodafone phone has updated to 7.8 without any issues, connected it to Zune and it updated stright away... but the other phone on Orange/EE will not update to 7.8 [seems to be stuck on 7.5], If I select update in Zune it checks in and comes back telling me it has the latest software [no errors], I’ve been connecting the phone to Zune daily to see if the update will become available.
Can anybody help me with this query... I dont understand how two phones bought from the same shop in the same week can behave so differently, I cant see how this is down to the network provider?
==============================================================
Orange/EE Fails to update -
Connect to Zune >> Settings >> Phone >> Update >> Result: Your phone is up to date. Current phone software version 7.10 (8773)
==============================================================
Vodafone successully updated –
Current phone software version 7.10 (8858)
==============================================================
Any help will be apprechaited,
Thank You
Solved!
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Hi Aaron
I also experienced this problem, like you I am also with EE. Luckily I read WP central regularly and found a safe way of updating your phone, however it can take a long time to get right, I spent over 2 hours over Jan 31st and Feb 1st. The process I used was force updating the phone and can be very time consuming. If you would like to follow the process, you can view this tutorial and please note your phone will first have to update from 8773, to 8779, to 8853, and finally 8858 so the process will have to be repeated throughout.
I have no idea what has happened with the update being rolled out to EE but I can tell you that the update was passed on (Not accepted) by T-Mobile US.
Seeing this to be the case it would appear EE could do the same, this way will Bypass all that allowing you to get it
Hope this helps
Alex
Alex
"Give me five and I'll do it in two"

Unable to update Lumia 710

I was told that different hardware versions of the Lumia 710 were sent out and I can't update because of my hardware version. What should I do?

I am also facing such problems when i connect to june lumia 710 it shows sometime phone is up to date and sometime it shows that unable to access important data on device please connect again and it is not updating through zune also canj anybody help me what can i do now. Nokia has written in website that update 7.8 had come in february but it is march now i still not get an update ............. anybody help me its irritating me
Ankit

Force update lumia 800: Will I still be able to do...

Hi,
As I mentioned in my previous post, I was not able to get the official update for my lumia, even though the website says that updates are available.
So I decided to force update it. However, I still would like to install the official update whenever it's available.
Is this still possible given that I have force updated my phone? Or do I have to downgrade back to .12070 ?
Please help. Thanks
Solved!
Go to Solution.

Actually please dont mind this post. I have confused myself a bit with the update versions

Updated lumia 800 to 7.10 with firmware 1750.0823....

Hi, can anyone help please?
I had message to update my nokia 800 so i did. I installed all 10 of the updates until was told updates were completed, took about 20mins. Phone shows OS version 7.10.8773.98 & firmware 1750.0823.8858.12460 but no features seem to have changed, i cannot do anything that the Nokia update page describes. I have tried to force update (as others have been suggested to try) to see if I missed something when updating but still says no updates.
Any ideas would be welcome.
Cheers in advance. Toni

I don't know where you looked, but there's about four threads in the last day or so asking the same question.
Update is multiple parts
You need all parts
You did not install 10 updates, the update process is a 10 step procedure
There are at least three updates to complete.
MSFT just a day or so ago relased another update so you could well see a fourth.
The original 7.8 OS update was version 7.10.8858.x
The first fix released 14 March was to 7.10.8860.x
The current OS version is 7.10.8862.x
The current Nokia Firmware version is 1753.823.8858.x
If you do not have these versions (see settings/about/more information) then you have more updates coming
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Didn't update Lumia 800, now can't

I am having an issue where I got the update notification on my phone and also it showed up on Zune. Because I was using my work laptop I got the Zune message that updating is not recommended as I am not using my primary computer. So I cancelled the update. Now when I check the update at home, Zune says I am up to date (with the my current fw 12070) also phone is saying no updates found.
So what gives?
Solved!
Go to Solution.

Hi FinSteve,
Thank you for your post.
Software updates are continuously made available based on operator approvals. Also, software updates for the Nokia Lumia range are released gradually through a quality control system called “throttling”. That means that initially only 50% of eligible phones will receive update notifications. Note that the percentage and duration of this “throttling” process may vary for certain software updates. In your case, you just have to turn on automatic update notifications in Settings > Phone Update and select “Notify me when updates are found”. So the device will look for the update and prompt you once it is available again.
Hope that helps
Sergent
If my response has helped you in any way, show it by hitting the WHITE STAR... If you don't a MONSTER will come and eat your lunch...
Also hit the Accept as solution button, so OTHERS can benefit from this helpful answer...
DON'T BE SHY...

Live tiles update lumia 800

I have updated my phone directly from 7.5 to 7.10 - I never had the option to receive 7.8. I don't have the new start screen yet which I was looking forward to i.e. I cannot resize the tiles, I don't hae the new theme colours. I know there were issues with 7.8, so is the new start screen due to some out at a later update or is there something else I need to do?

Hi! Can you please double check the Software version of your phone? You can go to Settings > About > Software: Windows Phone...
If you have can see Windows Phone 7.8, this means you can resize the tiles and have additional theme colors since it's the latest update. Now, if you're still getting the Windows Phone 7.5 being the Software version,this means that you have to wait until the update becomes available for your device. The 7.10 that you are seeing could be the OS version and not the Software version.
Cheers.

Just updated lumia 800 - Screen jittering

The screen now jumps about when I hold my finger on the screen when it's plugged in

James2k wrote:
It has been known to happen when the phone is plugged in and I don't think there is a direct fix for it. Feel free to send a support request to Nokia and bring it to their attention.
When your phone is plugged into the wall charger and you have Wifi sync enabled, it will periodically try to sync with the Zune client even though your client PC/laptop is turned off. During this time, you will experience the screen lagging as you scroll. Turn off Wifi on the phone if you do not intend to sync via Zune or run the marketplace app and click on Disconnect.

Lumia 800: update w 7.5 to 7.10 makes email unable...

Hi, I updated my Lumia 800 from Windows 7.5 to Windows 7.10.8862.144
I did this some 3 weeks ago april 12. Since then I cannot read my mail accounts, no synchr. (mail accounts are diplayed in grey in the settings)
Also the icons do not indicate when I received a text message or missed call.
Connected to zune today and checked for updates again. no results in solving the problem.
Zune states the phone is up to date and software 7.10 (8862) is installed.
The lumia states software Phone 7.8. This is confusing. I was expecting 7.10.
Mem free is > 10GB.
Please help to solve this.

OK, that was easy to solve. It turns out that you have to turn your phone off and on after the software update.
Now both problems are solved. ........I never turn my phone off..

Lumia 800 really buggy after last update

So far I've had very few issues with the Lumia 800, even though I got one of the very early models. However, after installing the latest update (7.10.8773.98 / 1750.0805.8773.12220) things have really taken a turn for the worse.
The issues I've encountered so far are:
General:
- Automatic email synchronization stops working, or works in seemingly random intervals
- A calendar notification sounds but no message is displayed. Then a couple of minutes later the notification sounds again, this time with the option of acknowledging the reminder.
- Applications keep crashing on startup; for example email, contacts, weatherduck
Battery life:
- The next day after the update the phone was running very hot and the battery ran out in about two hours of absolutely no use. This hasn't occurred since.
Settings / Accounts & Email:
- Unable to change email settings (for example, trying to save a different interval does absolutely nothing)
- Windows Live - unable to sync, Error code 80070490
- Twitter - unable to connect, Error code 0
- LinkedIn - unable to connect, Error code 0
- So basically everything except Facebook is not working
So, all in all I'd say someone has done a great job testing the update.

Hello, and thanks for the reply.
I'm sure there are phones that are working perfectly, it would be doubtful that the update would have been released otherwise. But as you must know, there is a large number of settings combinations (and even apps) that may cause different devices to behave in different ways.
Allow me to clarify: all of the symptoms I described occurred after the update, and none of them existed before, apart from the occasional "phone running hot and battery running out" issue. That is probably due to some background task running amok, but it can always be fixed with a reboot and a recharge.
To answer your specific questions - I have not changed the live account password, or any of the other accounts. And obviously I have rebooted, since the battery ran completely empty. In fact another thing that I forgot to mention was that the phone has rebooted itself a couple of times as well after the update, which was a new issue. Neither have I installed any new apps since the update. I have three apps that are enabled to run in the background; Evernote, IMDb and WeatherDuck, but none of them are running at the moment. And none of them have caused any issues in the past, and it's extremely doubtful that they could affect the entire system so drastically, other than by consuming memory or cpu and causing resource shortages or battery drain.
Also if you take a look at some of the other posts on the forum you'll see that other people have reported similar problems - I found one discussion detailing the exact same thing happening with their email account.

Nokia Lumia 800 won't update!!!!!!!!!!!!!!!!!!!!!!...

Yes, I know there are already several topics on this but I'm pretty desperate now.
I receive a Nokia Lumia 800 in December for christmas (I know it's not the latest but my family doens't have all that much money). Since christmas day I have been trying to obtain the update for the Lumia. The one that fixes battery and stuff. I've tried search for updates and I've tried searching using Zune. I've had NO success at all. I've tolerated the many flaws in my Lumia such as the lack of a screenshot ability and the bluetooth issue. Those are but two of many. I really want to like this phone and so far, I've only managed to become annoyed by it. I refuse to switch to iOS and I don't have the money for a decent android so I ask, does anyone know of any way I can get updates for my Lumia 800?

Pretty sure it's running the latest updates.
A lumia 720 would probably have been (much) cheaper, is faster overall, runs the latest Windows Phone OS (WP8.0 GDR3 with Nokia Black FW) and will be receiving at least the next major OS update.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Auto-update of date and time on Lumia 800

I've recently had my Lumia 800 in for "repair" as the auto-update switch did not appear on the menu.
The phone has come back (from carphone warehouse) with OS version 7.10.8858.136 and Firmware 1750.0823.8858.12460, both of which seem more up-to-date than the versions currently listed as the most recent.
[How can that happen?]
The auto-update switch is still not available to me, and I am told that the "newer software does not support this function"
REALLY? Or are they just fobbing me off?

What network are you on ?

New update available for Lumia 800 (1600.2487.8107...

Hi all!
Good news! We have brought forward the software update schedule for our Nokia Lumia 800, and have begun rolling out the latest update 1600.2487.8107.12070 to India and Singapore. This update will gradually be available for more markets in the coming weeks and we will keep you informed via our support pages as well as via a similar announcement here on Nokia Discussions Forum, once we add additonal markets to the roll out.
As this is not a mandatory software update, not every country or network carrier will make it available to their customers. However, all features and enhancements will be included in subsequent software updates. If you have questions if 1600.2487.8107.12070 will be available for you, please check with your local network carrier.
The new Lumia 800 update brings the following enhancements:
Enhanced battery standby and talk-time performance
Fix for non-responsive screen when ending a call
Improved bass in audio performance
Soft keys illumination available for all screen brightness levels
Fix for rebooting in certain network conditions
As soon as the update is available for you, your phone will display a notification on your Homescreen or you can check for available updates manually by going to Settings > phone update. To update your phone, please follow those 4 steps:
1.   Install the Zune software (Windows) or Windows Phone 7 Connector (Mac OS) on your computer. You'll need this software to download the phone update.
2.   Connect your phone to your computer, using the USB cable that came with your phone.
3.   If the Zune software or Windows Phone 7 Connector for Mac doesn't start automatically when you connect your phone, start it manually.
4.   In the Zune software, click Update Now (in Windows Phone 7 Connector for Mac, click Install Updates). Make sure you keep your phone connected to your computer until you see a notification that the update is complete.
Best regards,
Yvonne from Nokia Care
Solved!
Go to Solution.

’We will add more countries and variants to the rollout based on market requests.’’
There is no request, there is an absolute necessity! Patience is usually my second nature, but the whole non communication policy since the launch of the Nokia Lumia 800 is scandalous. When Nokia finally listening to their customers and responds quickly to problems and childhood illnesses. Like many others with me I'll be forced to daily to plug my device to the Zune software in the hope that Nokia (Netherlands) will be so kind to update my phone.
Nokia, listen, communicate (especially in the media and forums) and trade as a company that lives up to your image.

Unable to update Lumia 800 to 7.8

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