Unable to Update Muse

Guys i am unable to update Muse, When i try to open the Files of Muse First Site template it ask to update the Muse.. But it does not update Muse from anywhere..
Kindly HELP..

Hello,
Are you using a 32-bit machine ? (use the links below to chcek it.)
Windows : http://windows.microsoft.com/en-IN/windows7/find-out-32-or-64-bit
MAC : How to tell if your Intel-based Mac has a 32-bit or 64-bit processor - Apple Support
If its a 32-bit machine you can only install Muse CC (version 7.4) and it can not be upgraded to higher versions as higher versions of Muse requires a 64-bit machine.
If its a 64-bit and if still its not upgrading then there could be 2 possibilities.
1. Creative cloud application is not installed, Please install it from the link Free Creative Cloud | Download Adobe Creative Cloud free trial
2. You are not launching Latest Muse version (chances of this happening are very low)
Regards
Vivek

Similar Messages

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. W

Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?

Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

I am unable to use Muse in-browser editing. I have an active site, but when I enter my site plus /admin, the graphic dots move but the site goes nowhere and I am never given a chance to enter my email and password. I would greatly appreciate any help. I a

I am unable to use Muse in-browser editing. I have followed the activation instructions both in Muse and invited users. I have an active site, but when I enter my site URL plus /admin, the graphic dots move but the site goes nowhere and I am never given a chance to enter my email and password. I would greatly appreciate any help. I am thanking you in advance, Bleu

I'd keep trying the other way. You may have hit it when BC was doing an update or something. If it works one way it should work the other way. But sometimes BC can be kind of temperamental and you have to do a little dance or something to get it to work. But it generally comes around and fixes itself in short time.
Have you tried the other way again?

Problem with update MUSE CC 2014.2 (october 6). after upgrading to the new version of Muse crashes very often (out without notice).

Problem with update MUSE CC 2014.2 (october 6). after upgrading to the new version of Muse crashes very often (out without notice).

HELP! i can't get ANYTHING done in the new muse - keeps closing. once it crashes - i can't get the file back open!
i've lost all my work!
from my desktop - when it stared happening was with the updated version:
Logging in build 2014.2.1.10 started at: Mon Nov 03 13:36:38 2014
========================================
[00:00:42.416] Opening file '\\D-LAPTOP\_websites\dsbees muse\dsbees.muse' with status:success size:9797632 mod Date:Tue Sep 23 15:51:42 GMT-0500 2014 highestUID: 3548
[00:01:03.898] Preparing to Save As over "\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse" exists: true
[00:01:17.516] SaveAs complete for file '\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse' file size:9830400 mod Date:Mon Nov 3 13:37:51 GMT-0600 2014 highest UID:3551
Build 232: Mon Nov 3 19:41:03 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:03 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:07 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:21 2014 UTC: Error: CSI: IMS: Connect: Error Code: I-200 Error Message: No Account
Build 232: Mon Nov 3 19:41:21 2014 UTC: Unknown IMS error 'SHARED_NOACCT_ERROR' has occurred when retrieving IMS token.
Build 232: Mon Nov 3 19:41:57 2014 UTC: Opening file '\\D-LAPTOP\_websites\dsbees muse\dsbees.muse' with status:This Adobe Muse site file requires a newer version of Adobe Muse. Please update to the latest version. size:9797632 mod Date:Tue Sep 23 15:51:42 GMT-0500 2014
Build 232: Mon Nov 3 19:41:57 2014 UTC: This Adobe Muse site file requires a newer version of Adobe Muse. Please update to the latest version.
Logging in build 2014.2.1.10 started at: Mon Nov 03 13:43:17 2014
========================================
[00:00:21.481] Opening file '\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse' with status:success size:9830400 mod Date:Mon Nov 3 13:37:51 GMT-0600 2014 highestUID: 3551
[00:00:30.373] AssertInDebug: Unable to run recovery. User file remains locked after 5 second pause.-assertInDebugOnly+DataBase/recover+MuseSite$/recover+MethodInfo-2886+DataBase$/run Recovery+apply+UIComponent/callLaterDispatcher2+UIComponent/callLaterDispatcher+end stack
[00:00:30.404] Failed to recover file:\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse
[00:00:30.420] Calling openConnection for file that doesn't exist? C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ Parent folder exists.
[00:00:34.429] open of SQL connection failed for C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ
[00:00:34.429] Failed to open mini-save connection B "C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ" Doesn't exist. Folder exists. error:SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001'
[00:00:34.429] EXCEPTION:[SQLC/internalOpen] SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001'-SQLConnection/internalOpen+SQLConnection/open+DataBaseConnectionWrapper/o penConnection+MethodInfo-28954+EventDispatcher/dispatchEventFunction+EventDispatcher/dispa tchEvent+MethodInfo-28938+end stack
[00:00:34.445] AlertAndExit because of: [SQLC/internalOpen] SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001'

Help! Unable to update Adobe CC applications

I am an active CC member but I am unable to update certain CC applications through the Creative Cloud desktop application or by using the *Updates* button under *Help* under each application. For some reason, the *Updates* button is always greyed out.
I successfully updated Muse, Edge Animate and Dreamweaver earlier today, but I am unable to update other applications like Photoshop, Illustrator, InDesign etc. Can you please help me out with this?
Regards,
RK

Are you an enterprise customer?
Please refer:
http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html
Make sure your updates are not disabled and remove files which suppress updates as mentioned in the link.
Regards,
Ashutosh

How to update Muse 7 to recent.......

How to update Muse 7.4 to the current version........ Is it possible to update a trial. I was unable to download
fro Adobe CC so had to get it from Softpedia. Version 1.1.6 was available there but it sent to to CC and it doe not work in my Mac....
Thanks

Hi,
First make sure your system meets the new requirements of muse, as given below
New Minimum System Requirements. Mac OSX 10.7, or later. Internet Explorer 8 or higher, Internet Explorer 11 is highly recommended.
If you qualify, install Application manager, from the link below
Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager
Once you have installed the Application manager, you should be able to install Muse CC latest version.
Please let me know if you have any other question.

My muse updation process getting some error when i am doing update muse through adobe cloud its stop updating on 53%

unable update muse software

Sorry to hear that Sattar.
One more thing you can try is create a New Admin User on your computer, and log-in using that Admin user.... Can you run the update now? If yes, then there's definitely a setting in your system somewhere that's preventing the update from happening.
If that also fails you might need to try a full uninstall and reinstall: Run CC Cleaner Tool and reinstall...
If the CC Cleaner Tool reports any issues, check the log file they reference and remove any things left behind manually from your system.
For more detailed info see:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

OSX: Adobe Creative Cloud unable to update (stall at 50%)

Hey experts,
ever since signing up for Creative Cloud I have been unable to update any application as my regular user on OSX. After exchanging 23 emails with the Adobe support in 2013 I finally gave up and created a workaround in the hope that the Adobe developers would finally look into the issue and fix the bug. With the last update of Creative Cloud my workaround stopped working so I took time to do a complete reinstallation of Creative Cloud to see if the bug was finally fixed. It was not.
The bug:
-Installation of Creative Cloud and Photoshop, Lightroom etc. through the Creative Cloud app works.
-Any try to update a CC applicaton (e. g. Photoshop CC 2014 results in the state "waiting" at 50%):
-Trying to update through the menu of Adobe Photoshop CC 2014 "Aktualisierungen"
resulted in the following error message:
Translation: "Update failed. Unable to apply updates. Adobe Application manager is already running. Close all instances of Adobe Application Manager before applying updates. etc."
What I tried to resolve the problem:
What did not work:
-Complete reinstallation of Creative Cloud:
     -Uninstall of all Adobe applications
     -Ran the Adobe CC Cleaner tool
     -Eliminated every single *[Aa]dobe*-folder on my disk including my profile.
     -Reboot
     -Re-installation using a fresh CC download.
-The common 1st-level-support acts of desperation:
     -Rebooting
     -Checking the file system
     -Fixing permissions
-The bug even survived 2 OSX system upgrades
-Even tried to track down the bug myself which I gave up after having discovered the endless chain of Creative Cloud and AAM-Processes executing each other...
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

Sheena Kaul schrieb:
Hi Patrick,
Can you try to run the Adobe Creative Cloud on root user account?
Enabling and using the "root" user in OS X - Apple Support
Regards,
Sheena
Hessijames schrieb:
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

HT204266 My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

I am unable to update apps on my iPhone 5.

I am unable to update my apps on my iPhone 5. As I select the update button it asks for my password but the goes back to like it was. I have already rebooted a couple of times & even logged out & signed back into my iCloud, iTunes & App store. Nothing worked. But, I am still able to download new apps.
Please tell me what can I do now to update my apps. All suggestions will be appreciated.
Thank you.

Can you explain a little more? Is there a problem with your app store account? If so, http://www.apple.com/emea/support/itunes/contact.html
If there is another reason, can you describe it?

I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

I really didnt want to restore unless i had absolutely other option.
as per usual, apple wont help unless i buy an apple care plan. helpful much.

Unable to Validate Muse Subscription - fixes not working

I have the same problem that others have had with the error message "Unable to validate your Adobe Muse subscription. We haven't been able to validate your Adobe Muse subscription for some time. If you don't connect to the internet in the next few days, Adobe Muse will no longer be able to launch."
I subscribed to Muse in Dec. 2012 & have been billed monthly successfully for the last couple months, however I recently changed the card number to be charged - could that be the issue?
I am not signed up for Creative Cloud, which one of the discussion solutions seemed to mention, so might that be part of the problem? But if so, why now after a couple months with no issues?
Where the error message mentions connecting to the internet, I'm not sure what that means or how to do that - does that have something to do with Cloud?
I'm building a new site & we're not yet ready to publish, so we aren't ready for hosting, but I'm hoping that is not part of the issue?
I've tried some of the solutions posted in discussions (e.g., deleting certain folders & files), but before I uninstall/reinstall Muse, I'm hoping someone can help. I'm down to 1 day on the clock, so I'm hoping not to be shut out of Muse.
Any help would be greatly appreciated.

I had the same problem this week. Amy via @AdobeMuse on Twitter sent me this solution:
http://helpx.adobe.com/muse/kb/error-unable-validate-your-muse.html
In following the steps provided in this URL, I discovered that somehow the Firewall in Norton Security Suite had been set to block Muse, although all the other Adobe CC products were set to "Allow" in the Norton firewall.
By changing "Block" to "Allow," Muse now opens fine, but fair warning: I lost all the Muse sites I had been working on by following the other steps in this URL.
I suggest that the first step in the instructions in this URL should be changed to: check your firewall first to see if Muse has been blocked. If I had done that first, it appears that I would not have lost 10 months of work.

Unable to update apps on iPad mini. I have even restored the iPad and now I can't download any of my previously purchased apps.

Can someone help me. I am using an iPad mini with iOS 7.0.4 with wifi connection. Have had no problems until recently when I was unable to update apps and then noticed that some apps would open but no data would be available in apps like intelicast and Pinterest. I have restored the iPad and now I am unable to download any of my previously purchased apps.

1. Make sure iPad is using the latest software
2. Settings>General>Date and Time>Set Automatically>On
3. Make sure Time Zone is correct
4. Reset iPad. Hold the Sleep and Home button down until you see the Apple Logo.

Error: 1013231 Unable to update database while in readonly mode for backup

Hi all,
Wen im deleting the members for dimendsion , its giving error (hyperion 11.1 aso)
Error: 1013231 Unable to update database while in readonly mode for backup , how can i solve this problem ,plz can any one help on this
Thanks

Has somebody set the database ready for archiving, maybe some maxl has been run and the db has not been returned from read only mode.
Try running the following Maxl (change app.db to match your app/db)
alter database app.db end archive;
Cheers
John
http://john-goodwin.blogspot.com/

Unable to Update Database.

Hi All,
I was trying to load data thru load files and got the following message.
Unable to update database while in readonly mode for backup
Unexpected Essbase error 1013231I tried looking at Information Help Menu.
I could not find the error number.
Could anyone help.
Thanks in advance.
Bal.

Hi Atul,
Thanks for the help.
The Readonly error got resolved.
But still the following error is displayed when I am loading data thru load rule.
To Brief you up, I had done a database corrupt check using validate command because of the following error. The information map asks you to do the same since the other parameters are in the affirmative ie sufficient disk space, not using addsin, File is present.
*Unable to Read Information From [C:\Hyperion\essbase\app\SMC\PL\PL-BS-LD.rul]*
Unexpected Essbase error 1019003
I used the VALIDATE <error.txt> command and found that the database is not corrupt.
I also used the export command to see if everything goes well. That also works well.
Note: I do not have any data in the Cube. I had cleared all data.
Can you please help ?
Regards
Bal.
Edited by: user11091956 on Apr 12, 2010 11:26 PM

Unable to Update Muse

Similar Messages

Maybe you are looking for