Unable to update my Adobe account after inputting a personal URL.

I've tried contacting customer support through chat and they were no help whatsoever. I'm at the stage where I input my date of birth and choosing a personal URL for Adobe Photoshop Elements 9. I DO NOT use symbols. I have tried simple words and names and sometimes include numbers. I've checked both boxes referring to updates and agreeing to the Terms of Use. I click on Update Account and I get this message:
"And error has occurred, and your changes were not saved."
I have registered the program on the website. My account is identified and recognized. Why can't I get passed Update Account? Why must I have a personal URL if it's the only thing stopping my progress?

I had the same experience last night - recently got an Epson scanner with Adobe Elements 9 included, and tried to sign up for tips and tutorials through the link at the bottom of the Elements window. Had the same frustrating problem and error message, & also spent at least 30 - 45 minutes with customer support on chat and got no help at all in resolving this. Why doesn't online customer support realize this feature is not longer active and advise as much right at the start?? Now when I work in Elements I occasionally get a pop-up window asking me to sign in for free Elements benefits, which leads back to the same non-functioning sign-in process. How can I keep this window from popping up?

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    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 |
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ----------- Payload: Adobe CSXS Extensions 4_4.0.1_AdobeCSXSExtensions4-mul 4.0.1.0 {0F60BFC9-8764-4554-B222-2B55089F395D} -----------
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    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ----------- Payload: ShareOnBehance_1.0.1_ShareOnBehance1-mul 1.0.1.0 {DE9B086C-67C4-4EB7-9786-9531AD8FEAE8} -----------
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    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ----------- Payload: Adobe CSXS Infrastructure 4_4.0.1_AdobeCSXSInfrastructure4-mul 4.0.1.0 {9EEE0750-879F-4EA8-89F7-329C866B572B} -----------
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher_x64.dll")(Seq 23)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\IMSLib.dll", Patcher tool returned error: 32769(Seq 21)
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    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\CSXS-Installer-Hook.dll", Patcher tool returned error: 32769(Seq 19)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 19)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libcurl.dll", Patcher tool returned error: 32769(Seq 17)
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    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libeay32.dll", Patcher tool returned error: 32769(Seq 15)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 15)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\CEPServiceManager.exe", Patcher tool returned error: 32769(Seq 13)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 13)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\VulcanControl.dll", Patcher tool returned error: 32769(Seq 11)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 11)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\adobe_caps.dll", Patcher tool returned error: 32769(Seq 9)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 9)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\ssleay32.dll", Patcher tool returned error: 32769(Seq 7)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 7)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll", Patcher tool returned error: 32769(Seq 5)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 5)
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll", Patcher tool returned error: 32769(Seq 3)
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    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 |
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | Please search the above error string(s) to find when the error occurred.
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | These errors resulted in installer Exit Code mentioned below.
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | -------------------------------------------------------------------------------------
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 |
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | Exit Code: 6 - Silent workflow completed with errors.
    03/28/14 23:38:40:385 | [INFO] |  | OOBE | DE |  |  |  | 968 | Please see specific errors for troubleshooting. For example, ERROR: DF045, DS003,D ...
    03/28/14 23:38:40:387 | [INFO] |  | OOBE | DE |  |  |  | 968 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    03/28/14 23:38:40:387 | [INFO] |  | OOBE | DE |  |  |  | 968 | END - Installer Session
    03/28/14 23:38:40:387 | [INFO] |  | OOBE | DE |  |  |  | 968 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
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    03/28/14 21:47:52:683 | [INFO] |  | OOBE | DE |  |  |  | 6216 |
    03/28/14 21:47:52:683 | [INFO] |  | OOBE | DE |  |  |  | 6216 | ----------- Payload: AdobeColorCommonSetCMYK CC 5.0.0.0 {C4196275-B11A-40A1-8727-3C145C8F7D95} -----------
    03/28/14 21:47:52:683 | [INFO] |  | OOBE | DE |  |  |  | 6216 | ERROR: DF012: Unable to find file(Seq 16)
    03/28/14 21:47:52:683 | [INFO] |  | OOBE | DE |  |  |  | 6216 | ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16)
    03/28/14 22:14:25:769 | [ERROR] |  | OOBE | DE |  |  |  | 6340 | DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{81036849-4B6D-4CB8-8D47-31222F3540 E3}.zip'. Error: Error 0 )
    03/28/14 22:14:33:006 | [INFO] |  | OOBE | DE |  |  |  | 1412 | Error code: 2(Seq 16)
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 |  - 0 fatal error(s), 6 error(s)
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | Win OS version: 6.2.0.0 64 bit Type: 1
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 |
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ERROR: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{81036849-4B6D-4CB8-8D47-31222F3540 E3}.zip'. Error: Error 0 )
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ----------- Payload: AdobeColorCommonSetCMYK CC 5.0.0.0 {C4196275-B11A-40A1-8727-3C145C8F7D95} -----------
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ERROR: DF012: Unable to find file(Seq 16)
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16)
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ----------- Payload: Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE} -----------
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher_x64.dll", Patcher tool returned error: 32769(Seq 1)
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ----------- Payload: Adobe Player for Embedding x64 3.4 3.4.0.0 {0ECD2CBC-0746-471B-8CEA-AA0B7CCE2F9B} -----------
    03/28/14 22:17:07:073 | [INFO] |  | OOBE | DE |  |  |  | 7460 | ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp277712829" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)
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    03/28/14 20:48:20:636 | [INFO] |  | OOBE | DE |  |  |  | 4808 | Property(S): ErrorDialog = SetupError
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