Unable to update my Adobe account.

I just bought Bamboo Create tablet and trying to install Adobe Photoshop Elements 9.0. I have created an Adobe account and the software states that they have identified my account and I'm just a few steps away from enjoying the program. It asks for my birthday and a personal URL. I fill out both fields, but when I go to click Update Account, I receive the message, "An error has occured, and your changed were not saved."
I cannot go beyond this point, so I am unable to complete or open the software. I have an internet connection that's working and I have no other programs open. Is there a solution?

Just in case, make sure that your personal URL has no "forbidden symbols" like punctuation marks in it.
Thanks
Andaleeb

Similar Messages

Unable to update my Adobe account after inputting a personal URL.

I've tried contacting customer support through chat and they were no help whatsoever. I'm at the stage where I input my date of birth and choosing a personal URL for Adobe Photoshop Elements 9. I DO NOT use symbols. I have tried simple words and names and sometimes include numbers. I've checked both boxes referring to updates and agreeing to the Terms of Use. I click on Update Account and I get this message:
"And error has occurred, and your changes were not saved."
I have registered the program on the website. My account is identified and recognized. Why can't I get passed Update Account? Why must I have a personal URL if it's the only thing stopping my progress?

I had the same experience last night - recently got an Epson scanner with Adobe Elements 9 included, and tried to sign up for tips and tutorials through the link at the bottom of the Elements window. Had the same frustrating problem and error message, & also spent at least 30 - 45 minutes with customer support on chat and got no help at all in resolving this. Why doesn't online customer support realize this feature is not longer active and advise as much right at the start?? Now when I work in Elements I occasionally get a pop-up window asking me to sign in for free Elements benefits, which leads back to the same non-functioning sign-in process. How can I keep this window from popping up?

I am unable to update my Adobe Flashplayer. It refuses to accept my password, but it's the same password I use to log on to Adobe. What gives?

I am unable to update my Adobe Flashplayer. It refuses to accept my password, but it's the same password I use to log on to Adobe. What gives?

When you install or update software you will often be asked for permission to change the system. This will need your computer's administrator password, chosen when the computer was switched on the very first time. It is nothing to do with the Adobe password.

Unable to update blackberry id account information while offline

I have BB 9900.
I have registered for a Blackberry ID.
I have registered on Blackberry World.
I can download apps to my phone when my phone is connected to the computer.
When I try to enter by Blackberry ID on my phone I get the message : Unable to update blackberry ID account information while offline
The Blackberry Internet status is not connected - and I cannot see how to connect it.
If I try to download an app from my phone I get the message : no cached credentials
How do I enter my Blackberry ID on my phone?
Solved!
Go to Solution.

Hi shark_bait
Welcome to BlackBerry Support Forums
You have to Activate BlackBerry Data Plan / BIS on your account, It will allow you to add your BlackBerry ID on your phone and will allow you to use all BlackBerry Service over your Mobile Network . Please call your Carrier or Mobile service provider they can add it on your account.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

After Factory Reset: Facing Errror ID 30702/Unable to update BB ID account

History: I was having this issue: http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/quot-Unable-to-Login-to-you-Blac...
and got it resolved via a Factory Reset.
But after a few days of use and rebooted a few times due to installation of apps, I have this new problem:
op up error message: "There is an issue with the current session. Please login to continue. (Error ID: 30702)"
and
When trying to view my BlackBerry ID Account through the "Device", "Unable to update your BlackBerry ID account information.
The only good thing is that I can still access the apps by clicking on the "Apps" icon at once I enter BlackBerry App World.
I have tried these before and the big question is that shuld I retry them? http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=C9E77B998DBA023E9E7A227CD8D46D51?...

Hello ronnieng,
Welcome to the forums.
I would suggest trying the steps listed in the article again.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Unable to update to adobe llustrator CC, Indesign CC, Photoshop CC, Premiere CC to the latest, FIX

(I FOUND THE FIX MYSELF, FORGOT TO PROMT PROGRAM AS ADMIN)
Windows 8
Hello Adobe forums members and staff.
Trying to install the latest updates of llustrator CC, Indesign CC, Photoshop CC, Premiere CC i get the following error:
u44m1p7
I've tried what's been suggested at: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
Also followd this guide: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html#main_Informatio nalErrorFatal to help diagnose what's gone wrong.
These are the error messages i recieve:
Illustrator:
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | - 0 fatal error(s), 23 error(s)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | Win OS version: 6.2.0.0 64 bit Type: 1
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 |
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ----------- Payload: Adobe CSXS Extensions 4_4.0.1_AdobeCSXSExtensions4-mul 4.0.1.0 {0F60BFC9-8764-4554-B222-2B55089F395D} -----------
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DS003: Cannot zip 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{0F60BFC9-8764-4554-B222-2B55089F39 5D}'. Error: Error 183 Cannot create a file when that file already exists.
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ----------- Payload: ShareOnBehance_1.0.1_ShareOnBehance1-mul 1.0.1.0 {DE9B086C-67C4-4EB7-9786-9531AD8FEAE8} -----------
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DS003: Cannot zip 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{DE9B086C-67C4-4EB7-9786-9531AD8FEA E8}'. Error: Error 183 Cannot create a file when that file already exists.
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ----------- Payload: Adobe CSXS Infrastructure 4_4.0.1_AdobeCSXSInfrastructure4-mul 4.0.1.0 {9EEE0750-879F-4EA8-89F7-329C866B572B} -----------
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher_x64.dll")(Seq 23)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\IMSLib.dll", Patcher tool returned error: 32769(Seq 21)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 21)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\CSXS-Installer-Hook.dll", Patcher tool returned error: 32769(Seq 19)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 19)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libcurl.dll", Patcher tool returned error: 32769(Seq 17)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 17)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\libeay32.dll", Patcher tool returned error: 32769(Seq 15)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 15)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\CEPServiceManager.exe", Patcher tool returned error: 32769(Seq 13)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 13)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\VulcanControl.dll", Patcher tool returned error: 32769(Seq 11)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 11)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\adobe_caps.dll", Patcher tool returned error: 32769(Seq 9)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 9)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\ssleay32.dll", Patcher tool returned error: 32769(Seq 7)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 7)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll", Patcher tool returned error: 32769(Seq 5)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 5)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll", Patcher tool returned error: 32769(Seq 3)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 3)
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 |
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | Please search the above error string(s) to find when the error occurred.
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | These errors resulted in installer Exit Code mentioned below.
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | -------------------------------------------------------------------------------------
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 |
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | Exit Code: 6 - Silent workflow completed with errors.
03/28/14 23:38:40:385 | [INFO] | | OOBE | DE | | | | 968 | Please see specific errors for troubleshooting. For example, ERROR: DF045, DS003,D ...
03/28/14 23:38:40:387 | [INFO] | | OOBE | DE | | | | 968 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
03/28/14 23:38:40:387 | [INFO] | | OOBE | DE | | | | 968 | END - Installer Session
03/28/14 23:38:40:387 | [INFO] | | OOBE | DE | | | | 968 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
fix:
Run Updater (CC - program) as Admin
Indesign:
O] | | OOBE | DE | | | | 6216 | - 0 fatal error(s), 2 error(s)
03/28/14 21:47:52:683 | [INFO] | | OOBE | DE | | | | 6216 | Win OS version: 6.2.0.0 64 bit Type: 1
03/28/14 21:47:52:683 | [INFO] | | OOBE | DE | | | | 6216 |
03/28/14 21:47:52:683 | [INFO] | | OOBE | DE | | | | 6216 | ----------- Payload: AdobeColorCommonSetCMYK CC 5.0.0.0 {C4196275-B11A-40A1-8727-3C145C8F7D95} -----------
03/28/14 21:47:52:683 | [INFO] | | OOBE | DE | | | | 6216 | ERROR: DF012: Unable to find file(Seq 16)
03/28/14 21:47:52:683 | [INFO] | | OOBE | DE | | | | 6216 | ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16)
03/28/14 22:14:25:769 | [ERROR] | | OOBE | DE | | | | 6340 | DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{81036849-4B6D-4CB8-8D47-31222F3540 E3}.zip'. Error: Error 0 )
03/28/14 22:14:33:006 | [INFO] | | OOBE | DE | | | | 1412 | Error code: 2(Seq 16)
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | - 0 fatal error(s), 6 error(s)
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | Win OS version: 6.2.0.0 64 bit Type: 1
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 |
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ----------- Payload: Adobe CSXS Extensions 4_4.0.2_AdobeCSXSExtensions4-mul 4.0.2.0 {81036849-4B6D-4CB8-8D47-31222F3540E3} -----------
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ERROR: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{81036849-4B6D-4CB8-8D47-31222F3540 E3}.zip'. Error: Error 0 )
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ----------- Payload: AdobeColorCommonSetCMYK CC 5.0.0.0 {C4196275-B11A-40A1-8727-3C145C8F7D95} -----------
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ERROR: DF012: Unable to find file(Seq 16)
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16)
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ----------- Payload: Adobe CSXS Infrastructure 4_4.0.2_AdobeCSXSInfrastructure4-mul 4.0.2.0 {45C5DE59-4DB4-4A96-84E1-93C59BD5C4AE} -----------
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher_x64.dll", Patcher tool returned error: 32769(Seq 1)
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ----------- Payload: Adobe Player for Embedding x64 3.4 3.4.0.0 {0ECD2CBC-0746-471B-8CEA-AA0B7CCE2F9B} -----------
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp277712829" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 2)
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 |
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | Please search the above error string(s) to find when the error occurred.
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | These errors resulted in installer Exit Code mentioned below.
03/28/14 22:17:07:073 | [INFO] | | OOBE | DE | | | | 7460 | -------------------------------------------------------------------------------------
fix:
Run Updater (CC - program) as Admin
Photoshop:
03/28/14 20:48:14:944 | [ERROR] | | OOBE | DE | | | | 6748 | DF037: Unable to delete directory "C:\Users\Kevin Ohlsson\AppData\Roaming\Adobe\Adobe Photoshop CC". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 3000)
03/28/14 20:48:20:636 | [INFO] | | OOBE | DE | | | | 4808 | Property(S): ErrorDialog = SetupError
03/28/14 20:48:22:121 | [ERROR] | | OOBE | DE | | | | 4448 | DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 55)
03/28/14 20:48:22:121 | [WARN] | | OOBE | DE | | | | 4448 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 55)
HOW TO FIX:
Delete,
C:\Users\YourComputerName\AppData\Roaming\Adobe\Adobe Photoshop CC
Run Updater (CC - program) as Admin
Premiere:
03/28/14 20:49:02:449 | [ERROR] | | OOBE | DE | | | | 4820 | DF037: Unable to delete directory "C:\Users\Kevin Ohlsson\AppData\Roaming\Macromedia\Flash Player\#Security\FlashPlayerTrust". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 1)
fix:
Run Updater (CC - program) as Admin

I don't know if it mentioned it in the troubleshooting steps, but one trap that can be a gotcha is if you have different langauge settings in Photoshop and the Desktop Application manager. Sounds daft, but English International, and English North American are two different langauges.
Here's another list of things to try:
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Or there's a direct link to 14.2 here
http://swupdl.adobe.com/updates/oobe/aam20/win/AdobePhotoshopCCSupport -14.0/14.2.1/setup.zip

Unable to update latest adobe flash player keep getting a message process not elevated from the host

i cannot watch news or sports video clips . i keep getting told i need to download the latest adobe flash player. when i try to do so i click save file and then click run . after a few seconds i get a message from host which reads process not elevated, i have also tried to uninstall my old version of adobe but i am unable to do so

Perform the suggestions mentioned in the following articles:
* [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache/ Clear Cookies & Cache]
* [[How to clear the cache#w_clear-the-cache|Clear the Network Cache]]
* [[Troubleshooting extensions and themes]]
-> Update All your Firefox Plugins
* https://www.mozilla.org/en-US/plugincheck/
* '''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''
* Restart Firefox
Check and tell if its working.

I have paid for Adobe Acrobat XI Pro OCR but it will not recognise a letter in the serial number for me to update my adobe account and any of the programs I have tried using to convert a PDF file on a Mac to a word doc it is converting file with funny sym

I have been supplied info in an email to copy and paste for a new product purchase "Adobe Acrobat XI Pro OCR" but am unsure how and where to copy and paste to. There is also a link below the serial number. I have tried entering serial number into my Adobe ID but it is not recognising one of the letters in the 24 Digit serial number??? Also I have tried other products previously downloaded to convert a 7 page PDF file on my Mac and convert it to a Word doc but everything I have tried is converting the file to display some text correctly but also displays random symbols and fonts in place of the handwritten info filled in on the form... also getting blank pages included instead of the info??? Would appreciate some help... I am older generation and not always tech savvy, and it is doing my head in haha.

Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

Unable to update my adobe creative cloud

When i am doing update creative cloud its showing (Creative cloud desktop failed to update (Error code: 1))

"Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

I am unable to update my Adobe flash player. How do I temporarily TURN Mozilla Foxfire off so it can update?

Often I get messages that say 'turn off Mozilla Firefox' in order for software to update. ie. Adobe Flash Player.
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Heeeellllp please?

Simply close all open Firefox windows/tabs before running the update installer.
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I have tried unsuccessfully several times to upload and install Adobe Reader 8.1.1. I can initiate the installation, but it always indicates it was an unsuccessful effort. Why?

You have posted in the "using iTunes store for Mac", I making a guess that this is not the discussion you want to post in.

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Have done everything possible, there is no file to find. Attempted to uninstall all Adobe on PC;' Fatal Error' -a Drive/File missing, cannot remove Adobe, This leaves me without PDf, Acrobat, all products. Microsoft answer: : "for $198.00 will repair". Take A Hike! Windows 8.1 PRO. HELP! M. ONEILL

The description of your problem is very sketchy; I'm not quite sure what you experience.
Try removing Adobe Reader using http://labs.adobe.com/downloads/acrobatcleaner.html
then download and run the installer from http://get.adobe.com/reader/enterprise/
If that does not help, please provide more information about your problem.

I am unable to update adobe air

Hi,
I am unable to update my adobe air as i cannot reset my password. Please advise

Thank you for your help. I have suspended Kapersky but I cannot find Air when I search in the Programs and when I try to install I now get a message saying 'it may be your administrator blocking you'. I am the only user and set up as the Administrator but do not know how to check if this is the case.
I have managed to install the application that needs Air on an old XP notebook. Much Appreciation for your help. RJ

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See if anything here helps (scroll down for mac):
http://helpx.adobe.com/photoshop-elements/kb/tutorials-displayed-inspiration-browser-photo shop.html

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You have purchased CC today (October 1st 2014), do you still want to cancel your account, please confirm via personal message so that I can assist you further.
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