Unable to update my adobe creative cloud

When i am doing update creative cloud its showing (Creative cloud desktop failed to update (Error code: 1))

"Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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Photoshop update in Adobe Creative Cloud fails

Each time I open Adobe Creative Cloud there is an update for Photoshop. When I click on the update it is downloaded and the install process starts. When the installation of the update reaches 100%, the update always fails saying install error. Any idea what needs to be fixed?
This is occuring on a new iMac. Photoshop runs okay otherwise.

Sadly, there is no help in that link. I can send the log (unzipped or zipped) if you'd like to look. This occured on a brand new machine. But here's the summary at the end. No fatal errors, And no explanation. Attempting to install the update without the product supposedly causes this error. Guess what? The product was installed.
========
-------------------------------------- Summary --------------------------------------
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | - 0 fatal error(s), 3 error(s)
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | Win OS version: 6.1.1.0 64 bit Type: 1
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 |
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 |
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | Please search the above error string(s) to find when the error occurred.
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | These errors resulted in installer Exit Code mentioned below.
06/09/13 12:06:07:143 | [INFO] | | OOBE | DE | | | | 3732 | -------------------------------------------------------------------------------------
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 |
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | Exit Code: 7 - Unable to complete Silent workflow.
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | Please see specific errors for troubleshooting. For example, ERROR: DF045 ...
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | END - Installer Session
06/09/13 12:06:07:144 | [INFO] | | OOBE | DE | | | | 3732 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Problem updating the Adobe Creative Cloud Apps

Hi, I have recently subscribed Adobe Creative Cloud (for student and teachers). All the programs are working fine since then but there is a problem. I cannot update any of these applications. I have my internet connection 24/7, and my pc meets all the specs. While updating it always brings up the message: : "The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect." Any solution to this problem would be appreciated as soon as possible. Man I really want to update my Illustrator with the new cloud exclusive update!!

The error message is specific to windows 7 , check this link it might help :-
http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html

I can not update the adobe creative cloud

I can not update the adobe creative cloud

Hi There,
Kindly provide the below mentioned details so that we can assist you appropriately.
OS version:
Error message/screen shot<if any>:
Meanwhile, try the following links.
Troubleshoot Creative Cloud download and install issues
AAM doesn't update to Creative Cloud desktop Application
Thanks,
Atul Saini

Updating the Adobe Creative Cloud App via AUSST

Recently I began rolling out the full CC suite to my mac users pointing to an AUSST server which seems to run fine for updating some of the CS5/etc products.
My primary reason to roll things this way is so I can set scripts to automate their updating of software as they do not have local admin permissions.
After the install, the Creative Cloud app that lives in the status bar prompts wanting to be updated. If I select no/quit and then call RemoteUpdateManager it does not find an update for this application.
To update this application requires admin priv's which sort of negates me rolling these apps out in this mannor. Did I miss something somewhere?

We are having the same issue. To avoid manually entering administrator credentials on each mac every couple days, wWe started using RUM. RUM works great with updating the individual apps (like Photoshop and Illustrator) but, it does not update the CreativeCloud.app. So, every couple of days, the IT department gets a call from each Mac/CC user to enter the administrator credentials so the CreativeCloud.app can make changes to the system. The defeats the purpose of using RUM. Is there no way to remotely update the individual applications AND the update/install the CreativeCloud.app?

'Update Failed' Adobe Creative Cloud

I am a Mac 10.8.4 user
I have followed prompts to update CS6 apps but this results in the message 'Update Failed' after downloading and installing.
"Error enccountered during installation. (U44M1P7)"
The Install log seem to indicates a problem with the CS6 Extension Manager.
"DW050: The following payload errors were found during install:
06/19/13 12:45:18:971 | [WARN] | | OOBE | DE | | | | 4000 | DW050: - Adobe Extension Manager"
The CS6 Extension Manager is not listed on the Cloud Site and there is no unistall
Should I delete it and try again or does someone have a better suggestion.
Mark

Hi Mark,
This help article refers to the error message you are getting. Let us know if this solves your issue or if you are still having problems: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

I am unable to cancel my Adobe Creative Cloud membership

The help FAQ tells me to go to a page that looks different than the FAQ shows, and when I try to contact via chat, it does nothing. Going to maybe have to call tomorrow, but I'm frustrated that you don't have the option available to do it myself, that I have to contact support to do so.

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Premiere Pro is not interpreting transparency correctly with the Adobe Creative Cloud 1.8.0.447 update

Yesterday, I updated to Adobe Creative Cloud 1.8.0.447. I found that after the update, both Premiere Pro CC (2014) and Premiere Pro CC are not ready transparency layers and alpha layers correctly. I have some lower third logos that I use on multiple projects and they are showing up more opaque than they should. Additionally, I have an export preset that uses a watermark. This watermark is showing up more opaque than it should too. I have checked both graphics in After Effects with the new Creative Cloud update and all graphics look fine. It seems to be an issue that is isolated in Premiere. The issue only happens when there is a video layer underneath the graphics. When the graphics are viewed with no video layer underneath, the transparency looks as it should. I have attached a few images showing the problems. They show graphics with and without video layers beneath.

I was able to resolve the issue by going into File>Project Settings>General and changing the Render from GPU Acceleration (OpenCL) to Software Only. It appears there is an issue with the AMD FirePro D500 graphics card. I was told by a call tech at Adobe that there are issues with the D300, D500, and D700 Graphics cards. However, I have an Intel Iris graphics card on my MacBook Pro and was having the same transparency issue. So, I'm skeptical that the issue is just with the graphics card. The transparency issue did not start on BOTH computers until the latest CC upgrade. For now, the Software Only renderer option fixes the issue. I hope to see a fix in the next CC update. FYI: The Renderer needs to be changed to Software Only in both Premiere Pro Project Settings and Media Encoder Preferences.

Adobe Creative Cloud CC Update is not being installed - error code 50

Hi,
I'm trying to update my Adobe Creative cloud client to the current version
At exactly 50% the installation stops and the message "Creative cloud could not be updated, error code 50" appears.
What can I do?

The above solution should work ,
However , if still face issue ,
Try below steps (Windows)
1) Uninstall Adobe Creative Cloud from Control panel.
2)Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
3)
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
4)
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
5)Run the Adobe Cleaner tool , if present remove Creative Cloud Desktop or Adobe Application manager.
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
6)
Click on the below link and download Creative Cloud setup and then right click on it and select " Run as Administrator" .
https://creative.adobe.com/products/creative-cloud

Adobe Creative Cloud App Cannot Connect to Server

After updating the Adobe Creative Cloud update manager, I can no longer log on to the server. I assume that since the App Manager disappeared after the update, the new Adobe Creative Cloud app replaces it.

Hi Blaylockimagery,
What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
This doc might be related?
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
or
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-Dave

Message asking to stop CC during reinstall (was:Question about installing Adobe Creative Cloud)

In October of 2013, I tried the 30 day trial Adobe Creative Cloud and downloaded Premiere Pro CC, Adobe Prelude CC, Adobe Photoshop, adobe Media Encoder CC, Adobe Audition CC and Adobe After Effects CC. After a day or so, I decided to purchase the Student Teacher Edition. When I did that, I deleted the Adobe Crative Cloud and installed the Adobe Creative Cloud for that wasn't the trail.
Every thing worked for a moment. I was able to add other things or had the option to add, because I could go to the Adobe Creative Cloud. Then when I was exiting from the Premier Pro CC tuturial, I somehow deleted the Adobe Creative Cloud icon. Whenever I tgry to download the updates and even re-install th ACC, la warning comes up to stop the Adobe Creative Cloud that is running, so, I can download the updates.
However, I am not able to do so. How can I re-install the Adobe Creative Cloud and by pass the warningf?
Thank you
Reginald D. Brown

Hi Reginald,
Please quit Adobe creative cloud desktop app. Open the task manager in Windows or terminal in MAC. Kill below Adobe services and try installing the CC apps again.
Adobe AAM updater notifier
Adobe creative cloud.
Adobe CEF helper service.
Once you end these processes, relaunch the creative cloud app and then try to install the updates.
Let us know if it works.
Thanks,
Ashish

OSX: Adobe Creative Cloud unable to update (stall at 50%)

Hey experts,
ever since signing up for Creative Cloud I have been unable to update any application as my regular user on OSX. After exchanging 23 emails with the Adobe support in 2013 I finally gave up and created a workaround in the hope that the Adobe developers would finally look into the issue and fix the bug. With the last update of Creative Cloud my workaround stopped working so I took time to do a complete reinstallation of Creative Cloud to see if the bug was finally fixed. It was not.
The bug:
-Installation of Creative Cloud and Photoshop, Lightroom etc. through the Creative Cloud app works.
-Any try to update a CC applicaton (e. g. Photoshop CC 2014 results in the state "waiting" at 50%):
-Trying to update through the menu of Adobe Photoshop CC 2014 "Aktualisierungen"
resulted in the following error message:
Translation: "Update failed. Unable to apply updates. Adobe Application manager is already running. Close all instances of Adobe Application Manager before applying updates. etc."
What I tried to resolve the problem:
What did not work:
-Complete reinstallation of Creative Cloud:
     -Uninstall of all Adobe applications
     -Ran the Adobe CC Cleaner tool
     -Eliminated every single *[Aa]dobe*-folder on my disk including my profile.
     -Reboot
     -Re-installation using a fresh CC download.
-The common 1st-level-support acts of desperation:
     -Rebooting
     -Checking the file system
     -Fixing permissions
-The bug even survived 2 OSX system upgrades
-Even tried to track down the bug myself which I gave up after having discovered the endless chain of Creative Cloud and AAM-Processes executing each other...
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

Sheena Kaul schrieb:
Hi Patrick,
Can you try to run the Adobe Creative Cloud on root user account?
Enabling and using the "root" user in OS X - Apple Support
Regards,
Sheena
Hessijames schrieb:
What worked:
-Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
Any help will be greatly appreciated.
Patrick

Adobe creative cloud not finding updates

Hey everyone,
I've got a problem at the moment, for some reason, Adobe Creative Cloud isn't alerting me with any new updates. At the moment my creative cloud reads that I have updated all my app's and that they are all up to date, yet I know today Photoshop 14.1 with Generator was released, yet I can't seem to download it.
On my Desktop however, I was prompted to download a lot of updates, downloaded them all, but to my surprise, photoshop wasn't an app included with an update, or at least it's still 14.0.
Is there any way I can fix this? I've been searching and searching and unable to find an answer.
Thank's for your help.

@sanchaithw,
As Vikas mentioned "if you are in an enterprise environment and could you please check with your Admin if he has disabled/suppressed updates from Adobe and hosting in on a local server"
Please let us know if this works, if not please check your private messages so that we can setup a connect session to resolve this.
Regards,
Ashutosh

Adobe Creative Cloud Console 2014 shows INSTALL instead of UPDATE next to installed CC2014 software

From a "STRANGE SITUATION" issue discussed in: RANT: cloud re-install ("strange situation")
I hoped that the Adobe Creative Cloud Console displayed an update with a fix for a problem I had.
When I open Adobe Creative Cloud it displays an INSTALL button next to ALL my already installed CC2014 versions (except Animate and Muse for some reason)
Clicking on the INSTALL next to PhotoshopCC2014 starts the slow 1.xxxGB download of the full PhotoshopCC2014 from scratch.
Restart did not help
With the CC (CC2013/CC1??) role-out I manually downloaded the installs to not have to download 8GB of installs on multiple workstations - when the CC2014 role-out came it was not clear if this was a complete new version or an update (since Adobe had decided to re-invent naming conventions or to copy Autodesk), so I did not download the installs to a location I have control over. The announcement of the CC2014 (CC2) "update" sounded a lot like the language for previous updates and new feature announcements of the CC version (or was it CC1 or CC2013)
I'll "re-install" all my CC2014 apps when I go home tonight.
Unluckily this means a lot of unnecessary bandwidth usage since all my CC2014 apps are still working.

You are now chatting with 'Fazal'
Fazal: Hello! Welcome to Adobe Customer Service.
Fazal: Hi Jaco.
jaco: hi
Fazal: Could you please elaborate the issue?
jaco: accc (adobe creative cloud console) wanted to update today - once it updated most of my CC2014 apps showed an INSTALL button instead of an UPDATE button next to them
jaco: which means I won't be able to update until I press the INSTALL button - which re-downloads and re-installs all those apps
Fazal: Just to confirm may I know if you are unable to locate the Update button next to the applications ?
jaco: I should have downloaded my Installs and installed manually as I did with CC2013/CC01 - because now I have to download 8GB+ of data
jaco: what do you mean not locate - it is not a messy room
Fazal: Since you have reach the Customer Support, I request you to please contact technical support to fix this issue.
jaco: the button said INSTALL when CC2014 became available and after I installed the softw. it showed UPDATE if an update was available or up to date with a green arrow
Fazal: In this case I request you to please contact our technical team to resolve the issue.
jaco: now they all say INSTALL again - although they work and are installed
jaco: well this was a waste of time
Fazal: I am sorry Jaco, I request you to please contact us via Phone support.
Fazal: I will provide the phone number to contact our technical team.
jaco: Thanks
Fazal: You're welcome.
Fazal: Here is the Phone support number in Australia : XXXXXXXXX
jaco: thanks Fazal
Fazal: You're welcome.
Fazal: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

Updating Adobe Creative Cloud Enterprise

I recieved 2 Adobe Creative Cloud Enterprise licenses to fulfill my insurance on Adobe Premiere. I see how to use the packager to deploy applications to end users, but the update option in the help menu is greyed out. Does anyone know the best way to update CC enterprise apps?
As this is only two licenses I do not need to learn the details of CC deployment, I just want the programs to work like the old versions, or like the "regular" CC versions.
Andrew

This forum is really more about individuals and the Cloud, so the only links I have are...
Packager Links https://forums.adobe.com/thread/1586021
http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deploym ent

Unable to update my adobe creative cloud

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