Unable to update my app. I can't tap in my Apple ID doesn't let me only password
I am trying to update my app after I updated latest update of X Yosemite and now I am not able to update anything as when I want to tap in Apple ID it doesn't let me only password I can see the example apple ID but I can't write over it or not event to tap on it. Why is that or how can I fix it. I tried to resent my password but I did it 2 times and still no progress. Thanks
Each application has the Apple ID used to download it stored inside it. This can’t be removed without deleting and redownloading it.
(123829)
Similar Messages
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I am unable to update my apps... in my purchases page it appears as "update", then a message tells me to log on with the Apple ID I purchased the app with... Well I have tried my two different accounts and neither one will work, can someone help ??
And is there any way to sync all my purchases and accounts to just have one... It is a bit stupid that you dont even get a list of something of what account you may of used, or some kind of hint, so you could log on to the right account. I am really stuck ...
Please Advise......You can't merge accounts. But you can check your purchase history:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, what may seem stupid to you... may be a protection of privacy to others. -
I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3
What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
I am unable to update my apps on my iphone5s. After entering the applied password, the update button reappears and nothing happens. Can anyone help? Thanks
Hey there Tonyaokb,
It sounds like you are trying to update some of your apps and when you tap the update button, the update does not happen. I recommend starting by closing the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App Stores, and restart the phone and try to update them again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists I would next verify that you can find it in your purchased history with ths article:
Tap App Store.
Make sure you're signed in with the same Apple ID used for the original purchase.
Tap Updates.
Tap Purchased on the resulting screen.
So that you can then delete the app and re install it:
Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-left corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and download it again.
Note: If it's a paid app, make sure you're using the iTunes account you purchased the app with originally. If it isn't, you may be asked to purchase the app again. Learn more about downloading previously purchased items.
From: iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
Thank you for using Apple Support Communities.
Take care,
Sterling -
I am unable to update my apps as for different app updates it ask password for different apple IDs
I am unable to update my apps as for different app updates it ask password for different apple IDs. About these many IDs i am unaware.
You only can update those Apps, if you know the Passwords from the AppleIDs, which were used for purchase.
If you´re unable to enter these Passwords you can´t update them.
You can delete those Apps from your device and purchase & download them again with your own known AppleID.
There is no other Way to get them updated. Because you are not the owner of those Apps. -
I am unable to update my apps.
Hey,
I am unable to update my apps yet I can still download and installthem fromthe app store? Please help. this is a problem for me on my IPad and IPhone4. I have recently downloaded the new software and my banking details are up to date. This was an issue before the software update.Are you trying to update these apps from your computer or your phone?
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HT4623 I'm unable to update any apps. How do I fix it?
I'm unable to update any apps in the App Store. It asks my password and acts like it going to update, showing circle then goes back to update square. It has been like this for months. I have the newest software for iPhone 5. It is like this on all my devices. Can someone please help me?
reset all settings
settings-general-reset-reset all settings
now reconnect to wifi
settings- wifi- click network name- enter password - join
if issue persists back up and restore as new via iTunes
Peace, Clyde -
I an unable to updates my apps on my IPad
I an unable to updates my apps on my IPad
Hey there Tonyaokb,
It sounds like you are trying to update some of your apps and when you tap the update button, the update does not happen. I recommend starting by closing the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App Stores, and restart the phone and try to update them again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists I would next verify that you can find it in your purchased history with ths article:
Tap App Store.
Make sure you're signed in with the same Apple ID used for the original purchase.
Tap Updates.
Tap Purchased on the resulting screen.
So that you can then delete the app and re install it:
Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-left corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and download it again.
Note: If it's a paid app, make sure you're using the iTunes account you purchased the app with originally. If it isn't, you may be asked to purchase the app again. Learn more about downloading previously purchased items.
From: iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/ts1702
Thank you for using Apple Support Communities.
Take care,
Sterling -
Im trying to update my apps. And it telling me i purchased them once i go to sign in to update them, i sign in and it goes straight to my account and all im trying to do is update my apps. Can someone help me out to updare my apps . Thanks
Sweetsusieq wrote:
... i sign in and it goes straight to my account ...
And... What seems to be the problem...? -
I am unable to update my apps or to purchase anything
I am unable to update my apps or to buy anything after I created a new password. I am able to logon but nothing seems to work after i log on.
This is also an issue with my cell phone, I have updates but they wont install...Hello wfordnfl,
You might try completely signing out of your Apple ID on the affected devices, then signing back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Allen -
I am unable to update my apps in IPAD 1. The App icon lists the updates but appears to be frozen. The individual app icons show the space where "waiting" usually appears and do not work. If I touch the apps icons, I get a message that states..."Unable to download. Do you want to try again." (or something similar).
See if this helps. Reboot your router - unplug it from power for about 30 seconds and then plug it back in again. Reboot/reset your iPad as well and then try again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I'm unable to update my apps or download new apps to my Iphone. When I try I get a message "An unknown error has occurred". It was happening before and after the last OS upgrade. I've done a hard reboot with no effect. Any suggestions???
Have either of you had any luck with this issue. It began happening to me today when I was trying to purchase music on iTunes. I have purchased music and games in the past and have had no problem. Any help would be appreciated.
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HT4623 Since my recent update, i am unable to update any apps and access my itunes account??
I have just recently updated my i-phone 4 to the latest ios update, since then i am unable to update any apps i have on my phone and unable to download anything from itunes???? any help would be appriciated.
No, since last Thursday, unable to access i-tunes store at this time.
I loaded up my laptop, went on the i tunes store, error message came up think it was an -30???
I have logged out from iTunes on my phone, turned off , then turned back on, but still no joy. -
RI am unable to update my apps now because I receive a message that I am not connected to the Canadian store. How do I switch from the US store to the Canadian store?
Click here and follow the instructions to change the iTunes Store country.
(85848) -
When trying to update my apps on my iphone my husband's Apple ID pops up. How can I change to my Apple ID?
If you have apps purchased from more than one account that need updating you have top update them one at a time until the remaining apps were purchased from one account. As the other replier said, you have to log into the account that purchased than app to update it.
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