Unable to update my payment info / credit card number

Hello,
I am unable to edit payment info on my Creative Cloud account.
I used IE, Chrome and Mozilla. I also deleted cookies and cache memory.
I receive the next mesage:
We're sorry, something seems to be wrong on our end. Please try again later.
I'm trying for two days now...
Help please!
Daniel.

Did you ever get an answer? I am having the same problem

Similar Messages

Unable to update my payment info

Hello my name is Narote Ruangraweewat (AdobeID [email protected])
I need to change my creadit card from ******5115 to ********3113
But everytime I try to update the information I receive the following error message :-"invalid card, please check card details"
(http://i1137.photobucket.com/albums/n514/naroter/ec9de31e-e048-4336-b3c7-1857937d6e62.jpg)
I have tried all possible iterations :- multiple browsers such as chrome IE safari but nothing works. And chat with Adobe customer care representative (after a four day 11,12,13,14/11/2013 of live chats that did not help). Even the Adobe representative could not help.
My subscribed will end in 18/11/2013 today is 15/11/2013 Pls Help me, I do not want to use Piracy Software . T T
Please let me know if I will be able to change my card details at all?
I have been provided a case/reference number - 0211888906
Regards,
Narote Ruangraeewat
+66813721143
First step go to http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
2nd step see my plan in account [email protected]
It not show "Under Plan Information, click Edit Payment Info.Enter your password, click Verify," (http://i1137.photobucket.com/albums/n514/naroter/15-Nov-136-12-50AM.jpg)
3nd step tried to go to Manage this plan (http://i1137.photobucket.com/albums/n514/naroter/41c75c50-3620-4e2d-adb3-b6257eb138f2.jpg)
4th step edit payment info (http://i1137.photobucket.com/albums/n514/naroter/375365b5-55eb-4da5-85ad-a1be51c247d0.jpg)
5th error (http://i1137.photobucket.com/albums/n514/naroter/ec9de31e-e048-4336-b3c7-1857937d6e62.jpg)

Hello. I seem to have the same problem and I've been trawling the net for similar cases.
My old card was misplaced and had been discontinued so I was trying to put in the new details for the replacement card. The form you have on the website is quite different from all the other e-commerce forms I've encountered: no type of card (visa, mastercard, etc), no name of bank and no security number options. I've been told that my card is invalid and I should check my card details which I find strange because the only detail the form is asking for is the credit card number.
I was in touch with three different customer support personnel (2 on chat and 1 on the phone) yesterday trying to solve the same problem. One sent me a link to the help page, one gave me a customer support phone number to call but the number was invalid and the last one (who I was able to call using a different support phone number) tried to guide me through the process (which I already tried to do myself prior to calling customer support) but told me that because my account had expired (because I couldn't update the card details) I would have to subscribe again using a new Adobe ID.
I would like to know if the last option is my only recourse to getting back on Creative Cloud?
Thank you.

I updated my payment my credit card and my Photoshop still will not work

I had to change my credit card on file and it is still not allowing photoshop to pull up on my computer

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Unable to update system apps after credit card change

Hi all,
A store called (no name) an authorized Apple dealer for Thailand installed a new hard drive 1Tb on my Mac book pro (2009).
Now I am not able to update system app originally installed on my mac like iPhoto, iMovie and GarageBand.
I get the message:
My question:
How can I get these system apps back to my mac?
To explain the problem:
my original hard drive started to get really slow and after a mavericks update.
All of a sudden Appstore has stopped working and wouldn't start up.
I was unable to do updates and also Pages , Numbers and terminal stopped working.
After googling what the problem could be I have learned that there might be a application causing the problem a third party app I later found out.
I went to the store and I asked if a upgrade with a new hard drive (1Tb) and memory (8gb) could solve the problem, the said yes and i agreed to do this installation!
Unfortunately the store just installed the hard drive but was unable to provide me with the memory as agreed so now i have only the 1tb hard drive.
The system incl. Pages , Numbers and terminal now is working again, not really faster but improved a bit and this also included the startup time, except the items mentioned above. ( iPhoto, iMovie and GarageBand)
By the way:
I did change my CC as I am in Asia and my old card was running out of date!
I had a different Apple Id because i had purchased the Mac in Thailand and changed the store and Id to Spain (for CC reasons) but was never a problem if i had updates in the past!
Thanks for any advice.

I don't know if it will solve your original problem, but the Vodafone software needs to be reinstalled or removed.
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking theCustomize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Family sharing verification has an old credit card number to verify. I have updated the credit card info but it is still not appearing in the verification process asking for the security code of the card. How lng to have account info updated to cloud

I am trying to set up a family sharing with a new iMac and other Mac pro computer and other apple products. When I click to manage account and the add a member, I am told to verify the user by entering the security code from the credit card. The card listed is an old one and has since been changed. I updated the info on my apple account, but it is not getting to the iCloud for the family sharing. The number shown is the old card. When I enter a code it says invalid. How long does it take for the info to udate to all systems?

Hi Mofro1,
Happy Holidays! The resource below explains how to edit the credit card information for the Apple ID account that you want to use for Family Sharing. Once you've made the changes, I would suggest you sign out of your iTunes Store on all of your devices, and then restart them. The changes should take place quickly. There is a link to the iTunes Store support below if you need more help.
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
http://support.apple.com/en-gb/HT1918
Change your payment information on a Mac or PC
Click to open your account in iTunes. (You might need to sign in with your Apple ID.)
Alternatively, you can:
Open iTunes.
Click iTunes Store.
Click Sign In and enter your Apple ID.
Click your Apple ID and select Account Info.
From the Account Information page, click Edit to the right of Payment Type.
You can see the payment methods that the iTunes Store accepts in the Payment Type section. If you want to remove the payment method, select None in the Payment Type section. See what to do if None isn't showing or you can't select it.
Change your information and click Done.
After you change your payment information, the iTunes Store places an authorization hold on your credit card.
Family Sharing
If you’re using Family Sharing, and you're the family organizer, you can’t set your payment information to None. You need to use a credit card or debit card. Only the Family Organizer can edit payment information for a family group. If you're not the organizer, you'll see this message: "The payment method for your Family is managed by [Apple ID]."
Get help
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support. Or you might find the answer to your question below:
If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
If you use an AOL screen name to sign in to the iTunes Store, editing your information on the Account Information page won't update your AOL account. If you need to update your AOL account information, contact AOL.
If your previous payment wasn't accepted, you might need to change your payment information.
Last Modified: Oct 31, 2014
Cheers,
- Judy

I can't able to update my billing info with my current credit card number and country.

I can't able to update my billing info with my current credit card number and country. Please help me out. Thanks!

For iOS devices and your Mac, instructions here > iTunes Store: Changing account information
Make sure you have the correct country selected.
On iOS tap Settings > Genearl > International > Region Format
To change the country in the Mac App Store, click the round flag icon bottom right corner of the App Store window.

I am unable to change my credit card number, because my profile shows United States therefore it does not accept the phone area code, and zip number, because I live in Switzerland. Please inform me how to do it. Many thanks.

I am unable to change my credit card number because my apple profile shows me as a resident of the United States, although I live in Switzerland. Consequently I cannot edit my area code, zip number, State info, etc. Please advise me how to do it. Many thanks.

Hello Luis,
To update your billing information, you would need to change your iTunes Store country to be able to enter the information for Switzerland. I found an article with the steps to update this:
Change your iTunes Store country
Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Why my payment info. is asked in App Store even I want to download a free app. Is it mandatory now to update the payment info in App Store in ios 8?

Why I am asked to update my payment info while downloading a FREE APP from App Store? I noticed this change after updating to iOS 8.

If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534

HT1918 Trying to update my payment info

Hi there, I'm am trying to update my payment info and trying with two differents credit cards cards and that info I've been adding is correct but I keep getting a message that the credit cards info is wrong. What else is to do?

Hi there Dimeaglass,
You may find the information in the article below helpful.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
-Griff W.

Why is asking me to update my payment info just update applies?

It is asking to update my payment info just to update apps that are free?

You are required to provide credit card details to download apps be it free or paid.
Nothing will be deducted from your credit card if the app is free.
There will be a authorizing hold of US$1.00 to verify your account information. It will be credited back to your account later.

I can't update my payment info

Last week I tried to change my payment info with changing credit card number. It wasn't possible. I received a message: "There is a problem with the card information entered here. Please review and try again. If the problem persists, please contact customer support." I checked my card and its all data and it was surely OK. I also read some help informations on http://helpx.adobe.com/pl/x-productkb/policy-pricing/membership-subscription-troubleshooti ng-creative-cloud.html#creditcard.
I tried to do that in different environment (Windows, Mac, Firefox, Safari, Chrome). No effect.
What is interesting, today I received an email with information about failed payment process (although I finally didn't change my credit card). My current credit card is active.
As a result, I can't change my payment info and also I can't pay for the subscription.
Please, check this issue.

I have problems as well. I've updated my payment info a week ago, there are enough funds on the card. I'm still getting a warning that my subscription will shut down. I have only one day left. And the worst part is - there is no way to directly contact Adobe about this. The only "contact" they offer is a FAQ and this forum. This is insane.

Apps updates after country and credit card change

This is my situation.
1. I had an apple ID with country set to Italy and a given (italian address) credit card (let's call it IT_Apple_ID). I bought a certain number of apps. I believe they were roughly 60, but I am not sure.
2. I wanted to redeem a gift voucher bought in the US. I set in my existing account the payment method to none, the voucher code in the voucher code field, and in the address textbox the US address where I used to live (US_Apple_ID).
3. I bought some apps while using the US_Apple_ID. Now the total number of apps in iTunes is 66.
The problem is the following:
From that moment on, all the updates available to download in iTunes and the number of updates suggested in iTunes (Apps, left menu) and the ones suggested in my iPhone (notifications in App Store) were no longer syncronized.
For instance: my phone suggests 12 updates available. I open iTunes -> apps, I can see there are 12 updates available in the left hand side menu, but when I try to download those updates (bottom-righ button "12 Updates Available -> ") I get a "No updates available" message.
After some Google searches I now know that I should have created a new apple ID whit the US address and payment set to none. That was the right way to proceed. I also guess that the updates that iTunes and iPhone are suggesting and that I cannot download are updates that exist in the IT_Apple_ID, but being logged in with the new US_Apple_ID the download is not allowed. (I also wonder why the **** I cannot, but that's another issue...)
To try to fix the problem I created a new apple ID with US address, none as payment method and my voucher code.
I re-set my old existing apple ID to the initial credit card number, address and so on.
I deleted the apps bought while I was using the US_Apple_ID, download them again with the IT_Apple_ID.
Now I have the exact same problem! I can see IT_Apple_ID + US_Apple_ID update availability, but I can only download the updates for the IT_Apple_ID apps! I know that the US_Apple_ID apps have updates available, but can't do anything.
This thing is driving me crazy. Any suggestion?

Credit card https://helpx.adobe.com/utilities/credit-card.html may help
or
Change Account https://forums.adobe.com/thread/1465499
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html

HT204053 I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

FPY1 - Payment on Credit Card

Hi dudes,
FPY1 will be running on background for definitely (unless debug mode), is it correct ?
Now I am facing a problem. If I need to execute it in payment mode Credit Card, I need the "enter credit card data" interface to be prompt out. However, running FPY1 is background is impossible to trigger the call out screen on entering credit card data.
So, is it there is no possibility for me to get the credit card data from user input? is it any other user exit for me to modify the 'Payment Data' tab in order to get those credit card info ?
Thanks for the helps in advance.
Cheers,
Isaac.

Unfortunately I can't. I don't work for Adobe and have no visibility as to what may be happening. You should reach out to the support team through the second link I provided. After you select any option from the drop down menu, there is an I still need help button. Click that and you should be able to start a chat session with someone at Adobe.

I'm not able to create my apple id without my credit card number in my iphone 5c.there is no way to skip this step.there is no option like "NONE" to skip that step.kindly help me out.im unable to download even free apps

i'm not able to create my apple id without my credit card number in my iphone 5c.there is no way to skip this step.there is no option like "NONE" to skip that step.kindly help me out.im unable to download even free apps

See
Why can’t I select None when I edit my Apple ID payment information?
and
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
Step 3 is important, no matter whether you do this on a Mac or an iPad / iPhone:
Important: Before proceeding to the next step, you must download and install a free application. ...
Important: Before proceeding to the next step, you must download and install the free application by tapping Free followed by tapping Install App. …
First you must download a free app from the App Store. When you are asked to sign in with your Apple ID, select "Create new account". Accept the terms and conditions checkbox, then click Continue. After you enter all the requested personal data, click Continue.
When you are asked to select a payment method, select "None".
That's all there is to it.

Unable to update my payment info / credit card number

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