Unable to update my payment info

Hello my name is Narote Ruangraweewat (AdobeID [email protected])
I need to change my creadit card from ******5115 to ********3113
But everytime I try to update the information I receive the following error message :-"invalid card, please check card details"
(http://i1137.photobucket.com/albums/n514/naroter/ec9de31e-e048-4336-b3c7-1857937d6e62.jpg)
I have tried all possible iterations :- multiple browsers such as chrome IE safari but nothing works. And chat with Adobe customer care representative (after a four day 11,12,13,14/11/2013 of live chats that did not help). Even the Adobe representative could not help.
My subscribed will end in 18/11/2013 today is 15/11/2013 Pls Help me, I do not want to use Piracy Software . T T
Please let me know if I will be able to change my card details at all?
I have been provided a case/reference number - 0211888906
Regards,
Narote Ruangraeewat
+66813721143
First step go to     http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
2nd step see my plan in account [email protected]
It not show "Under Plan Information, click Edit Payment Info.Enter your password, click Verify," (http://i1137.photobucket.com/albums/n514/naroter/15-Nov-136-12-50AM.jpg)
3nd step tried to go to Manage this plan (http://i1137.photobucket.com/albums/n514/naroter/41c75c50-3620-4e2d-adb3-b6257eb138f2.jpg)
4th step edit payment info (http://i1137.photobucket.com/albums/n514/naroter/375365b5-55eb-4da5-85ad-a1be51c247d0.jpg)
5th error (http://i1137.photobucket.com/albums/n514/naroter/ec9de31e-e048-4336-b3c7-1857937d6e62.jpg)

Hello. I seem to have the same problem and I've been trawling the net for similar cases.
My old card was misplaced and had been discontinued so I was trying to put in the new details for the replacement card. The form you have on the website is quite different from all the other e-commerce forms I've encountered: no type of card (visa, mastercard, etc), no name of bank and no security number options. I've been told that my card is invalid and I should check my card details which I find strange because the only detail the form is asking for is the credit card number.
I was in touch with three different customer support personnel (2 on chat and 1 on the phone) yesterday trying to solve the same problem. One sent me a link to the help page, one gave me a customer support phone number to call but the number was invalid and the last one (who I was able to call using a different support phone number) tried to guide me through the process (which I already tried to do myself prior to calling customer support) but told me that because my account had expired (because I couldn't update the card details) I would have to subscribe again using a new Adobe ID.
I would like to know if the last option is my only recourse to getting back on Creative Cloud?
Thank you.

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