Unable to update or download free apps

My payment method was declined and it is forcing me to use a new one (which I don't have, by the way) which is not the concern, but I cannot update my apps, nor can I download free apps without updating my billing info.
? Why is this happening? My card info works with everything else, and it has cash on it, so what gives?

Some folks have gotten these types of cards past the system in the past, but with the need to beef up security for Apple accounts, the system recognizes and kicks these cards quite regularly now.
If you don't have a None option in the payment methods for your account you need a usable payment method. It could be an iTunes Gift Card.
You need a replacement payment method to remove the current method.

Similar Messages

How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

You must contact iTunes support to get the problem resolved.
http://www.apple.com/support/itunes/contact/
If there is a problem with your account or payment info, you cannot
download anything (including free apps or updates) until the matter
is resolved.
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552

Wont let me update or download free apps says i need payment verification but im not buying anything

wont let me update or download free apps says i need payment verification but im not buying anything

Howdy Irishinked,
Thanks for using the Apple Support Communities.
If you're being prompted that your payment information needs to be veriefied, then there is some aspect of your payment type which is being denied by your financial institution. I'd like you to please follow the steps below to verify your information.
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
Have a good one,
Alex H.

Unable to "purchase" or download free APP updates

I am trying to download free App updates on my iphone but it says unable to purchase try again later. so i waited a couple days, and it still wont work. and itunes wont update them either. I have the 2.2 software ive tryed to restart it i cant figure it out. anyone know what the problemo is?
thanks

I had the same problem. I just fixed it. There are several posts on many forums addressing the "5002" error that date back to the IT8 roll out. My solution started with the post linked below.
http://gosublogger.com/2009/01/how-to-fix-itunes-error-5002/comment-page-1/#comm ent-5330
After trying the suggested fix I posted the following:
Thank you for posting this work around. My iPhone 3G has been unable to update apps as well as iTunes 8 running on my MBPro. I followed your instructions to the letter, but still have the same symptoms with “5002″ error. Next I backed up my Mobile Apps folder again (after the reinstall (I kept the original backup as well)), deleted all, and synced with my iPhone 3G. At this point only the apps from my phone are in the iTunes Mobile Apps. folder. No success. I still get the “5002″error in iTunes, and “unable to purchase” when updating apps using iPhone.
Any suggestions?
UPDATE:
After an extensive Error “5002″ Google search, I discovered the post linked below.
http://discussions.apple.com/thread.jspa?threadID=1716575
I logged onto my iTunes account, and discovered that there was now a blank Credit Card security/CCV field next to the CC number field. Also there was a weird message in red stating that my address did not seem to be traditional for my area, and required editing or some such nonsense. I deleted a few characters in the address field, re-typed them exactly as they were, filled in my CC CCV code, and clicked done. All problems fixed!
I hope this helps..
PDW
Message was edited by: PDW4137

Billing Info needed in order for me to update or download free apps?

Two weeks ago I began to experience problems with my Apple Account, if I ever attempt to update or download any apps, it will come up with a message "There is a problem with a previous purchase," I later clicked on "Billing Info" to find that I needed to insert a credit card, I do not have a credit card! I checked my account balance expecting it to be negative something to find it was "$0.72," this issue is driving me insane, I currently have 11 updates on my iPod and 3 updates on my MacBook Pro (Including Yosemite which I was extremely excited to get), I am very disappointed and now apps are begging to close mid-way through use or not show images etc, so if you could not already tell my question is how do I fix this without getting a new iTunes Voucher (Getting a new iTunes voucher was a solution to the same issue that happened a couple years ago). Thanks for your answers!

Hey Maszie,
Thanks for the question. If you have an unpaid balance or an issue with a previous order, you can follow these steps to resolve it:
Why can’t I select None when I edit my Apple ID payment information?
http://support.apple.com/kb/TS5366
If you have an unpaid balance or payment due
You can't select None as your payment type until you pay your balance. To see which order you need to pay for, view your purchase history on a Mac or PC. When you sign in to the store, you might see a message that there was a billing issue with your last order. Click the Billing Info button to see the order.
After you pay for the order, you can change your payment information to None.
Adding payment information like a Credit Card, or redeeming an iTunes Gift Card with a value that exceeds the amount owed, should resolve the issue with your previous order.
Thanks,
Matt M.

Apple is asking me to update my security code to update and download free apps, I enter it correctly and it still tells me its invalid. Help?

I am entering everything over and over and correctly each time, and it still says invalid. I don't want to call apple themselves cause I can't deal with them, I've tried to so many times and no help. This is downright ******* me off and I want it fixed. Help?

What sort of card are you trying to use ?
If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I entered my debit card for a app latter when I went to update all it asked password as usual then said sign in required took me to page sayin my card has been declined use alternate I don't have alternate but now it won't let me download free apps niethe

I entered my debit card for a app latter when I went to update all it asked password as usual then said sign in required took me to page sayin my card has been declined use alternate I don't have alternate but now it won't let me download free apps niether

Do you have enough funds in your bank account?
otherwise iTunes sometimes black lists card if there are too many fradulent purchases
Reason why they might black list a card is possibly you call in for alot of fradulent purchases
One more reason can be because iTunes does actually limit the amount you can change payment methods
Call AppleCare Phone support and have your call directed to iTunes Store
1-800-275-2273

I am unable to download free apps on my iphone, it ask for credit card info why is that needed if the app is free?

I am unable to download free apps on my iphone,it ask for credit info.When i try to download it's telling me (There is a billing problem with a previous purchase)So i went into my account.It's showing a purchase inside of pokerist.com which i never made.I have a outstanding balance of 33.00 which i do not have.I only use that card to activate my account, that's why the payment didn't go threw.I do not use that account.So please can someone fix my account so i can get my life back.PLEASE

If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534

HT2534 I cannot download free apps or update current apps. I am being asked over and over to input CC information I have been downloading apps for a year now suddenly this I even purchased an iTunes giftcard and no dice. Only options are Mastercard, Visa,

I have had my iPhone 4 for a year and a half, with absolutely no issues. I've been downloading, using, and upgrading apps all the while, until suddenly I ran into this issue.
I used a pre-paid credit card to make an in-game purchase, and ever since then I am asked to put Mastercard, Visa, or Amex information into my billing info. I do not have a credit card, I even purchased an iTunes gift card thinking I could use that as a 'payment method' (even though I was simply trying to update an existing free app) and there's no option for it.
Frankly, I'm quite irritated. I wouldn't mind making a new iTunes account, but wouldn't that affect the apps/purchases/saved game info associated with my current account?
How the heck do I fix this issue, I can't use facebook as it requires an update but I can't update without a CC. Ugh.

I also wish to perform the 'free' upgrade to the mavericks OS however I am prompted to enter credit card details. This is neither appropriate and obstructive to my apple experience. I only wish to perform the upgrade and will give my details at a later date should I wish to make a future purchase. Please let me know what options are available to me without entering credit card details. It seems an unnecessary request for my financial information for which I don't/can't provide and is already limiting my iphone experience. I wish to use apple products in the future however I fail to see the logic of the credit card requirement for a "free" upgrade. An annoying roadblock to a smooth user experience.

I am suddenly unable to update or download apps on my iphone 3G. It says "the download will be available after you log in to itunes from your computer." I never had to do that before. Even when I do log in from the computer, it still doesn't work.

I am suddenly unable to update or download apps on my iphone 3G. It says "the download will be available after you log in to itunes from your computer." I never had to do that before. Even when I do log in from the computer, the download still doesn't work. So what's going on? Why would I need to go the computer to download an app to my phone? That defeats the whole purpose of having the phone, which is to do stuff when you are not at the computer!@!@ Any help greatly appreciated. Thanks.

- Try a reset. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset network settings: Settings>General>Reset>Reset Nework Settings. You will have rejoin networks
- Go to Settings>Store and sign out of account and sign back ino
Do you have a very slow wif connection on the iPod?
Have you tied connecting to another network?

Hi apple, I have currently got a visa $50 gift card. I put it on my iTunes account I have currently ran out of funds on the card. Now even when I try to download free apps or even update, it says it requires a new credit card. Is there a way around this?

Hi apple, I have currently got a visa $50 gift card. I put it on my iTunes account I have currently ran out of funds on the card. Now even when I try to download free apps or even update, it says it requires a new credit card. Is there a way around this

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you have a credit card on your account then it needs to be valid. Have you tried removing it from yoru account ? On your iPad try tapping on your id in Settings > Store (Settings > iTunes & App Store on iOS 6+) and selecting 'View Apple ID' on the popup - that should give you a payments link on your account's page.

Unable to download free apps in Itunes

I was unable to purchase paid apps and was getting the message that "your transaction was declined" and today I am even not being able to download free apps/games from the itunes store. Whenever I click a free app I am being taken to the billing info page and I get the same old message.
I was able to download free apps until today. Please help.

To purchase apps, even free apps you need a valid payment method. It appears that you do not have a valid payment method associated with your account. You need to add one.

Unable to update or download apps on ipod touch

Unable to update or download apps on ipod touch 3g - just says waiting. Have tried a restart. Any advice would be appreciated.

- Try a reset. Noting is lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Do the downloads on the computer and sync
- Restore from backup

HT203433 my issue is that my itunes store have some problem i cannot update my app and i also purchase app or download free app on it . it keep on tell me that ;an unknown error occured (0x800b0101)

my issue is that my itunes store have some probleme i cannot update my app and purchase app or download free app also it keep on tell me that an unknownerror occured (0x800b0101)

You could try this.
Back up all data.Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Reboot and test. If there's no change, restore the item you deleted from a backup, overwriting the one that may have been created in its place. Otherwise, you may need to recreate some of your settings in the Network preference pane.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Credit for this solution to ASC member luis.pinhor.

Prompting for previous owners account when downloading free App updates

Hi, this is my first time here so apologies if I don't follow correct protocol! My brother in law gave me an iPhone 3G 2 weeks ago after using it himself for a couple of weeks only.
I have a new iTunes account and have synched calendars and contacts ok. I have removed all of his content from iPod on the phone and now have only the tunes I have purchased from iTunes on my phone. I have purchased and downloaded apps, and downloaded free apps ok. My homepage tells me I have 3 free updates to download, but when I try to do so it prompts me for my b-i-laws iTunes password. have tried to do this when logged into my iTunes account and when not and still can't get past this issue. Only happens with free updates. Can anyone please help me? Thanks.

I worked out the solution to the problem - remove the free apps my b-in-l had downloaded that there were updates for; reinstall them under my account.

Unable to update or download free apps

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