Unable to update or purchase apps using iTunes on Windows 7

When I try to update my apps, I get the following message:
The disk could not be read from or written to. Please check that the connection to the network is active and try again.
My iTunes media folder is on a Netgear Stora NAS. I have been using this configuration for at least 2 years with no problem. When I try to download an app, a temporary Folder is created in the iTunes Media/Downloads folder but that's it. The download doesn't actually take place. I can update or download apps directly from my iphone or ipad.
I have tried all the recommended solutions I can find online. iTunes diagnostics does not detect any errors. I can write files to the NAS without a problem. I have deauthorized and reauthorized my computer. I have done a complete uninstall and then reinstall of itunes and associated Apple software. Nothing seems to work.
Any ideas from anyone?

https://discussions.apple.com/message/20931060#20931060

Similar Messages

  • HT4009 how to purchase app using itune store

    Please tell me anyone how to purchase application? using itunes store

    Take a look at this which talks about creating an account without a credit card - if you have one choose the cc instead.
    http://support.apple.com/kb/HT2534
    AC

  • HT4061 My IMEI 01 295800 500762 5 My Apple ID is going back to old one and will not let me sign in to my iCloud account or my old my old either unable to update or purchase apps. you have sent me steps to ake off devices but my manage account page does no

    My old iTunes account is now showing up when I try to update Apps or purchase. Not able to sign in at all. Notified you of the problem and was sen steps to take off other devices but from my manage account setting I do not hae the option. My old account is [email protected] please help.

    https://discussions.apple.com/message/20931060#20931060

  • I am unable to update or purchase apps...I get a message stating that I need to switch to the Canadian App Store???  This just suddenly started about a week ago.  No problems for prior???

    I am no longer able to update my apps.  I keep getting a message stating that I have to switch to a Canadian store???  Not sure how or why I have to do this...never had a problem before???

    Change to Canadian App Store
    1. Tap "Settings"
    2. Tap "iTunes & App Stores"
    3. Tap on your Apple ID
    4.Tap "View Apple ID"
    5. Enter your user name and password.
    6. Tap "Country/Region."
    7. Tap "Change Country/Region"
    8. Select the country/region where you are located.
    9. Tap "Done".
    Note: If the change doesn't take effect, sign out of account and sign in again.

  • I can't update my app using itune

    I have been trying to update all my app using itune, but it dun seem to work and it keep prompting me this " unable to check for available downloads. The network connection timed out". But is till can download app from itune store but not updating the existing one. I even do a new installation of the itune but it still doesn't work. Please advice.

    Try disabling all security software on your computer and any firewalls that may be running.

  • Unable to update to Mavericks, app store shows error downloading, and check purchased items, but I still can't download it.

    Unable to update to Mavericks, app store shows error downloading, and tells me to check purchased items. I go there, but I still can't download it.

    Hi there Kkoski22,
    You may find the information in the article below helpful.
    Download past purchases
    http://support.apple.com/kb/ht2519
    If you are still experiencing issues downloading your purchase, take a look at the article below for information on how to report it to iTunes
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    -Griff W. 

  • HT201272 Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?

    Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?
    I tried to contact support but they do not recognise my Thai phone number.
    the Thai support site is all in Thai (and I neither read or write it).
    All I want is a single email address that works - it must be quite a simple process.
    I don't want to create another account with another credit card - life will just get seriously complicated then.
    BTW my apple I'd is accepted for downloading free apps!!!

    First of all, you should always save you photos on computer like any other digital camera.
    Backup on iCloud or iTunes only backup your Camera Roll. The other photos should be already on the computer.
    Note: Photos are not saved in iTunes, it's only a conduit between your iPhone and your photo managing software on computer.
    What computer do you have?

  • I am suddenly unable to update or download apps on my iphone 3G.  It says "the download will be available after you log in to itunes from your computer." I never had to do that before.  Even when I do log in from the computer, it still doesn't work.

    I am suddenly unable to update or download apps on my iphone 3G.  It says "the download will be available after you log in to itunes from your computer." I never had to do that before.  Even when I do log in from the computer, the download still doesn't work.  So what's going on?  Why would I need to go the computer to download an app to my phone?  That defeats the whole purpose of having the phone, which is to do stuff when you are not at the computer!@!@  Any help greatly appreciated.  Thanks.

    - Try a reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset network settings: Settings>General>Reset>Reset Nework Settings. You will have rejoin networks
    - Go to Settings>Store and sign out of account and sign back ino
    Do you have a very slow wif connection on the iPod?
    Have you tied connecting to another network?

  • HT201209 Can we redeem purchase apple merchandise via the Apple store app using iTunes voucher credit?

    Can we redeem purchase apple merchandise via the Apple store app using iTunes voucher credit?

    Sorry I didn't word this correctly. Can we purchase apple merchandise via the Apple store app using an iTunes voucher credit? For example I have $20 credit in iTunes and want to purchase an apple product via the Apple Store App.

  • HT204587 I can't use touch id for purchasing app from iTunes in India

    I can't use touch id for purchasing app from iTunes in India

    Hi Love Apple,
    If you are having issues with using Touch ID for purchases, you may find the following article helpful:
    iPhone 5s: Using Touch ID
    http://support.apple.com/kb/HT5883
    Regards,
    - Brenden

  • I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, managed to reset but still unable to purchase apps from itunes store. Any good suggestion to fix this problem?

    I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, I managed to reset but still unable to purchase apps from itunes store. Any good suggestion to resolve this issue? Thanks

    Contact itunes support:
    http://www.apple.com/support/itunes

  • How do I update apps using iTunes 11?

    How do I update apps using itunes 11?  These is no longer a menu item [or any menu at all, for that matter] to do this.

    Found it ...
    There are two ways
    First way ...
    1. Show the menu bar
    2. Click View in menu bar
    3. Click Show Sidebar
    4. Click on apps at left side (where it alwasy was)
    5.  Use the update like you always used to
    Second way ...
    1.  Click on Library on the far right
    2.  Click on the "Music" on the far left then hit "Apps"
    3.  Update like you always used to

  • Can't update or purchase apps because old user name (MobileMe) comes up automatically and can't change to new user I'd

    I can't update or purchase apps after changing my iTunes user I'd . Old (MobileMe) user id comes up automatically and doesn't allow change. How do I take care of this? I've even deleted MobileMe from iPad

    Deltacoman wrote:
    It won't recognize the password I used when buying the apps.
    Hmmm...
    That should work.  Go here to determine if there is perhaps a third Apple ID involved!  If not, perhaps your memory isn't what is used to be.  Change the password.
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • When I attempt to upgrade an app in iTunes for windows, I get an error:  "Could not purchase.  An unknown error occurred (11111).  There was an error in the iTunes Store.  Please try again later"

    When I attempt to upgrade an app in iTunes for windows, I get an error:  "Could not purchase.  An unknown error occurred (11111).  There was an error in the iTunes Store.  Please try again later"
    I am running the latest iTunes 10.7.0.21 for Windows 7.
    This error occurs if I try to either update the app or if I delete it and attempt to redownload.
    I have an iPhone and an iPad.  I am unable to update the apps or install the apps from within the App Store on iOS.
    I do not have an AOL ID, as is a common issue with this type of error.
    From what I can tell, my Apple ID account seems fine.  I logged in, changed some information, and ensured my credit card is valid and updated.
    I can download new apps just fine.  I am unable to update or install apps I have purchased in the past.

    After 30 minutes this morning, no resolution. Then another tech support call this afternoon, 15 minutes in, was escalated to a Tier 2 (Senior) advisor. He said something similar to the above ("this is one of the strangest things I've seen"). He was chatted with iTunes guys and took all my info into the case and was escalating it over to engineering. Said they would be in touch.
    So, no solution...yet.
    Just to clarify:
    iTunes on Windows7: trying to update an existing app, or re-download a prior app, gives the (11111) error. Downloading a new (free) app worked fine.
    App Store on iPhone5, iOS 6.0.1: click on UPDATE, switches to INSTALLING...for a second, then switches back to UPDATE. No error message (and nothing in Diagnostic data).
    App Store on iPad 3, iOS 6.0.1: same as iPhone 5.
    Definitely account related.
    I have cleared the store cache, signed out and back in, deleted the credit card data, and re-added, rebooting PC and iPhone...nothing works.
    Will post if I hear anything back from Apple.

  • Security code is invalid. - Cannot Update or Purchase Apps

    Same issue as so many others. Again (this happened before but all I had to do was renter my credit card info). I was able to delete account and re-enter in both iTunes or online and it worked but not this time. Either the recent Safari update, iTunes update or iOS 4 killed the ability to use my nextwave Titanium Pre-paid credit card which I was using for over a year and a half with no problem. I was shipped a new card a few months ago, but up until yesterday, it was working absolutely fine for updates and purchases on the iTunes Music Store in Canada, even with a new security code. As it stands I can't update any of my apps now and no changing of the credit card through either iTunes, Apple.ca, or the iPhone seems to allow my security code.
    After speaking with Apple Canada Tech this morning, it appears to be an issue with prepaid cards. However, I do not use another credit card, and it has worked just fine prior to updates. I shouldn't have to pick up a prepaid iTunes card just to perform updates on my apps, especially when all was fine prior to the iTunes, iOS, or Safari updates. Easily 3 hours wasted trying to get this resolved so far.
    Incredibly frustrating especially to a long-time Apple product user (over 20 years). I'm going to stop trusting updates again and hold off doing any since there never seems to be enough people/time allocated to the bug testing departments to fix these issues. Please Apple, let's get these things fixed before the product's release. You're killing the excitement of new releases and updates again.
    Also: when the iPhone brings up the first dialog box that says you must tap 'OK' to sign in, and the dialog button actually says 'Continue', perhaps they should be the same word to show some consistency.

    Just thought I'd try reentering my prepaid credit card info again using all of the various ways (iTunes, Apple.ca/Store, iPhone, and MobileMe) and of course nothing worked. Still an invalid security code or even invalid number. Of course, no response from Apple on here and the phone support tells me to try a pre-paid iTunes card. Isn't that tantamount to bait-and-switch when my original credit card worked in the first place? And what if I don't have a budget for that?
    It's clear that these credit card issues are affecting a large number of users as Google searches turn up plenty of forum postings about these topics, not only on Apple's boards but other web forums. If there was at least some acknowledgment of the problems and an attempt to fix them, or some kind of iTunes store credit given in the meantime, it would go a long way to building goodwill among your client base.
    As an Apple user of over 20 years, I have never seen as many bugs as I have in the last few years. In my humble opinion, while these forums are an excellent start, clearly they are not monitored enough and there is not enough done to correct these problems.
    My iPhone 3G is now not only running incredibly slow thanks to iOS 4, but I still cannot update apps - even the free ones - which may solve some of the slow software issues and crashes. Sure, purchasing can be done with a prepaid iTunes card, but that's a practice one shouldn't have to resort to when your original card worked in the first place.
    Very frustrated with this great company. You are capable of much better.

Maybe you are looking for

  • Windows Server 2012 Licensing on VMWARE ESX

    Hi, As in the following example, 2 Host, 2 CPU each, 10 VMs = 10 Windows License?? is this true Or each Windows 2012 License = 2x VMs, 5 x Windows 2012 Standart = 10 VMs 2 Hosts, 2 CPUs each, 10 VMs 10 VMs with 2 hosts means that it is possible to ha

  • Field as page item

    Hi All I have a report and i want to know if i can have a specific field both as page item and in the report, if so how do i do that. Thanks

  • Show hint in a ImageIcon

    Is there any way to put in a ImageIcon a hint to specify the utility of the button? Example: http://156.35.94.1/~i2619734/jgraph/hint.JPG There is a method called set/getDescription, but I put the description and I don't know how to show it how a hin

  • Can't see some files, even though I know they are there

    This is a strange one. A couple of days ago, I began not being able to see most of the folders in my documents folder. I can see some, but not most. I know the files are there, because I can access recently used files from the applications like Word

  • Moving itunes from old dell to new macbook pro

    Can I use an SDHC card with reader to copy the itunes folder on my Dell and then move it onto my MacBook Pro? Or would a z-drive be a better choice? The whole folder is not quite 10GB.