Unable to update or reinstall Cyberlink MediaSuite 12

Question

 In summary: - HP Notebook 15-f111dx, product # J9H11UA, sn 5CD44478N3 - Windows 8.1 and Cyberlink MediaSuite 12 are factory installed  - Mediasuite stopped working and I cannot install cyberlink updates (not upgrades, updates):  error is "can only be installed on HP system" - none of the HP support tools work on my machine despite multiple super-clean reinstall attempts: errors are runs with blank screen or HSPF has stopped working. - none of the Microsoft MATS FixIt tools HP pointed me to would work on my machine either.  Error is "a error occurred and FixIt must close; then i linked to a troubleshooter for this error and got the error "check for connections to urls used in sdp service" but no further help. Windows 8.1 and Cyberlink MediaSuite 12 are factory installed on my machine.  I used several MediaSuite applications without problems for about six months until at some point I was unable to use PowerDVD.  I tried the "update" option within the suite but failed with the error "can only be installed on HP system".  With no spare time I downloaded VLC DVD player so I could play DVDs (for my daily exercise, so the software is used every day).   About a month later I had spare time to try again.  I succeeded in downloading MediaSuite 14, but now I find this was only a trial version.  Unfortunately now none of the MediaSuite 12 applications work.   I tried downloading Cyberlink Cleaner from the Cyberlink website but received an incomprehensible dialog box saying "failed script" with folder, line, char and code references.  The error code was 0x80041002 but I found nothing about this online.   I then went to hp support and tried to download the original files (without uninstalling mediasuite - it's still installed).  None of the HP support tools worked; neither HP support framework, HP support assistance, or HP download assistant.  I followed the many postings on this site about those tools and tried at least 6 times to do a clean uninstall, reboot, and reinstall of the tools.  I cleaned the registry with four different tools.  I uninstalled with several tools including the Control Panel version.  I saved and opened the files as admin from the download folder.  I did it with Avast shields down and firewall off.  None of the HP support tools works for me except that my device is recognized by the HP support website.   Aside from MediaSuite and HP support tools the machine is performing just fine.  I have made no major changes or software installs since buying the machine but so much time has passed now (about 3 months) that I can't get to a restore point when CyberLink MediaSuite worked.  Cyberlink MediaSuite is pretty much the only reason I bought this machine instead of a chromebook.  If I can't get this working soon I'll probably pony up for an Apple because I need a good video editor for my second job. I've spent a lot of time on this problem and I'm truly disappointed in both Cyberlink and HP support here. 

Answer 1

Same here!!! I upgraded to Windows 10 and had (in an understated nutshell...) some issues, which ultimately resulted in a clean install of Windows 10. Everything works beautifully so far, except I lost my product key for Windows, (I think MS support is who will assist me with that when things calm down a bit) and I have only Windows and Microsofts default programs. The only thing on the download page here for my laptop aside from drivers is the support assistant and a couple of similar system utility tools, but no software at all that's not system maintenance related.  I also bought this PC over a couple of other choices specifically because it came with Cyberlink software!! I also bought an HP Chromebook 11 last year for school and it's now a paper weight due to the ever-popular "won't charge" problem, so if I am facing another darn-near brand-new pc that's useless to me (useless because I use that software regularly for both work and school, so it's a necessity for me) I will just.....CRY!!!!!! Any chance we can retrieve those bundled goodies??? Thanks!! Signed,Bad luck with great products girl in desperate mode