Unable to update or restore Ipod due to firmware not found?

Can anyone help me? I've had my Video Ipod for about a year and a half and have never had trouble with it until now. I can't update it to the lastest software as a message comes up Unable to update software due to firmware not being found. I tried to resort to restoring it to the original factory settings but I ran into a message that said Unable to restore ipod due to firmware not found. Has anyone else had this problem? Help!!!

For step-by-step instructions, go here:
http://docs.info.apple.com/article.html?artnum=304309

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